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Old 11-07-2009, 10:58 AM
R Page-Jones
 
Default Internet access problem

Hello

I have installed Ubantu 9.10 dual boot with XP

I am using a D-link router DSL-G624T with wired connection.

I have no internet problems with XP, but when booted into Ubuntu I
cannot access the internet.
I have a connection to the router. (Putting 192.168.1.1 as a URL in
Firefox brings up the router page.)

I have tried editing the IP4 stettings to "manual". but I cannot
complete this action because I don't know what to put in to "Search
domains" box. So "apply" stays greyed out.

Any advice would be greatly appreciated.

Rob





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Old 11-07-2009, 11:43 AM
Markus Schönhaber
 
Default Internet access problem

R Page-Jones:

> I am using a D-link router DSL-G624T with wired connection.
>
> I have no internet problems with XP, but when booted into Ubuntu I
> cannot access the internet.
> I have a connection to the router. (Putting 192.168.1.1 as a URL in
> Firefox brings up the router page.)

Since you can connect to the router, your network interface obviously
has been assigned an IP address.
Does (on the command line)
ping -c 2 91.189.90.41
show replies while
ping -c 2 www.ubuntu.com
does not? If so, post the contents of /etc/resolv.conf.
The output of the command
route -n
might be useful too.

> I have tried editing the IP4 stettings to "manual". but I cannot
> complete this action because I don't know what to put in to "Search
> domains" box. So "apply" stays greyed out.

Since you probably didn't do any manual configuration on XP, there
should be no need for manual configuration in Ubuntu either.
But as an experiment you could enter something like foo.bar there (just
to enable you to apply the settings).
The setting of "Search domains" isn't exactly important but rather
something for convenience. Simplified explanation: if your machine wants
to find the IP address of a simple host name, like "myhost", and fails
it will append the value of "Search domains" to the host and try
again[1]. I. e. it would try to find an IP for myhost.foo.bar in this
example.

[1] The explanation isn't technically exact, just meant to provide an
idea for what "Search domains" is good for. If you're interested, take a
look at
man resolv.conf
which describes this technically accurate.

--
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mks

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Old 11-07-2009, 06:55 PM
R Page-Jones
 
Default Internet access problem

Markus Schönhaber wrote:
> R Page-Jones:
>
Many thanks for the reply.
>
>> I am using a D-link router DSL-G624T with wired connection.
>>
>> I have no internet problems with XP, but when booted into Ubuntu I
>> cannot access the internet.
>> I have a connection to the router. (Putting 192.168.1.1 as a URL in
>> Firefox brings up the router page.)
>>
>
> Since you can connect to the router, your network interface obviously
> has been assigned an IP address.
> Does (on the command line)
> ping -c 2 91.189.90.41
> show replies while
> ping -c 2 www.ubuntu.com
> does not? If so, post the contents of /etc/resolv.conf.
> The output of the command
> route -n
> might be useful too.
>
/etc/resolv.config was not recognised.so I have posted the whole the
text from my pings:

PING 91.189.90.41 (91.189.90.41) 56(84) bytes of data.
64 bytes from 91.189.90.41: icmp_seq=1 ttl=50 time=74.9 ms
64 bytes from 91.189.90.41: icmp_seq=2 ttl=50 time=75.4 ms

--- 91.189.90.41 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1002ms
rtt min/avg/max/mdev = 74.942/75.178/75.415/0.362 ms
robin@robin-desktop:~$ ping -c 2 www.ubunti.com
PING www.ubunti.com (64.20.60.106) 56(84) bytes of data.
64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=1 ttl=54 time=143 ms
64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=2 ttl=54 time=142 ms

--- www.ubunti.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 142.137/142.885/143.633/0.748 ms
robin@robin-desktop:~$ /etc/resolv.config
bash: /etc/resolv.config: No such file or directory
robin@robin-desktop:~$ route -n
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use
Iface
192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0
169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 eth0
0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
robin@robin-desktop:~$


>
>> I have tried editing the IP4 stettings to "manual". but I cannot
>> complete this action because I don't know what to put in to "Search
>> domains" box. So "apply" stays greyed out.
>>
>
> Since you probably didn't do any manual configuration on XP, there
> should be no need for manual configuration in Ubuntu either.
> But as an experiment you could enter something like foo.bar there (just
> to enable you to apply the settings).
> The setting of "Search domains" isn't exactly important but rather
> something for convenience. Simplified explanation: if your machine wants
> to find the IP address of a simple host name, like "myhost", and fails
> it will append the value of "Search domains" to the host and try
> again[1]. I. e. it would try to find an IP for myhost.foo.bar in this
> example.
>
> [1] The explanation isn't technically exact, just meant to provide an
> idea for what "Search domains" is good for. If you're interested, take a
> look at
> man resolv.conf
> which describes this technically accurate.
>
Putting foo.bar in the domain search box didn't have any effect. The
"apply" button stayed greyed out. I must be doing something wrong here
but I can't see what!

Rob


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Old 11-07-2009, 07:11 PM
Leonard Chatagnier
 
Default Internet access problem

R Page-Jones wrote:
> Markus Schönhaber wrote:
>
>> R Page-Jones:
>>
>>
> Many thanks for the reply.
>
>>
>>
>>> I am using a D-link router DSL-G624T with wired connection.
>>>
>>> I have no internet problems with XP, but when booted into Ubuntu I
>>> cannot access the internet.
>>> I have a connection to the router. (Putting 192.168.1.1 as a URL in
>>> Firefox brings up the router page.)
>>>
>>>
>> Since you can connect to the router, your network interface obviously
>> has been assigned an IP address.
>> Does (on the command line)
>> ping -c 2 91.189.90.41
>> show replies while
>> ping -c 2 www.ubuntu.com
>> does not? If so, post the contents of /etc/resolv.conf.
>> The output of the command
>> route -n
>> might be useful too.
>>
>>
> /etc/resolv.config was not recognised.so I have posted the whole the
> text from my pings:
>
> PING 91.189.90.41 (91.189.90.41) 56(84) bytes of data.
> 64 bytes from 91.189.90.41: icmp_seq=1 ttl=50 time=74.9 ms
> 64 bytes from 91.189.90.41: icmp_seq=2 ttl=50 time=75.4 ms
>
> --- 91.189.90.41 ping statistics ---
> 2 packets transmitted, 2 received, 0% packet loss, time 1002ms
> rtt min/avg/max/mdev = 74.942/75.178/75.415/0.362 ms
> robin@robin-desktop:~$ ping -c 2 www.ubunti.com
> PING www.ubunti.com (64.20.60.106) 56(84) bytes of data.
> 64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=1 ttl=54 time=143 ms
> 64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=2 ttl=54 time=142 ms
>
> --- www.ubunti.com ping statistics ---
> 2 packets transmitted, 2 received, 0% packet loss, time 1001ms
> rtt min/avg/max/mdev = 142.137/142.885/143.633/0.748 ms
>

> robin@robin-desktop:~$ /etc/resolv.config
> bash: /etc/resolv.config: No such file or directory
>
The correct command should be:

cat /etc/resolv.conf
> robin@robin-desktop:~$ route -n
> Kernel IP routing table
> Destination Gateway Genmask Flags Metric Ref Use
> Iface
> 192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0
> 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 eth0
> 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
> robin@robin-desktop:~$
>
>
>
>>
>>
>>> I have tried editing the IP4 stettings to "manual". but I cannot
>>> complete this action because I don't know what to put in to "Search
>>> domains" box. So "apply" stays greyed out.
>>>
>>>
>> Since you probably didn't do any manual configuration on XP, there
>> should be no need for manual configuration in Ubuntu either.
>> But as an experiment you could enter something like foo.bar there (just
>> to enable you to apply the settings).
>> The setting of "Search domains" isn't exactly important but rather
>> something for convenience. Simplified explanation: if your machine wants
>> to find the IP address of a simple host name, like "myhost", and fails
>> it will append the value of "Search domains" to the host and try
>> again[1]. I. e. it would try to find an IP for myhost.foo.bar in this
>> example.
>>
>> [1] The explanation isn't technically exact, just meant to provide an
>> idea for what "Search domains" is good for. If you're interested, take a
>> look at
>> man resolv.conf
>> which describes this technically accurate.
>>
>>
> Putting foo.bar in the domain search box didn't have any effect. The
> "apply" button stayed greyed out. I must be doing something wrong here
> but I can't see what!
>
> Rob
>
>
>


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Old 11-07-2009, 09:59 PM
Markus Schönhaber
 
Default Internet access problem

R Page-Jones:

> Markus Schönhaber wrote:

>> Since you can connect to the router, your network interface obviously
>> has been assigned an IP address.
>> Does (on the command line)
>> ping -c 2 91.189.90.41
>> show replies while
>> ping -c 2 www.ubuntu.com
>> does not? If so, post the contents of /etc/resolv.conf.
>> The output of the command
>> route -n
>> might be useful too.

> PING 91.189.90.41 (91.189.90.41) 56(84) bytes of data.
> 64 bytes from 91.189.90.41: icmp_seq=1 ttl=50 time=74.9 ms
> 64 bytes from 91.189.90.41: icmp_seq=2 ttl=50 time=75.4 ms

Good, your router forwards packets sent by your machine to the internet
and vice versa.

> robin@robin-desktop:~$ ping -c 2 www.ubunti.com
> PING www.ubunti.com (64.20.60.106) 56(84) bytes of data.
> 64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=1 ttl=54 time=143 ms
> 64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=2 ttl=54 time=142 ms

Good. Name resolution seems to work too.
BTW: I was talking about www.ubuntu.com and not www.ubunti.com. And the
interesting thing is, I don't get ping replies from www.ubunti.com while
you do. Obviously your internet works even better than mine ;-)

> robin@robin-desktop:~$ /etc/resolv.config

It's /etc/resolv.conf, which is simply a text file. Opening it in a text
editor and pasting it's contents would be enough.

> robin@robin-desktop:~$ route -n
> Kernel IP routing table
> Destination Gateway Genmask Flags Metric Ref Use
> Iface
> 192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0
> 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 eth0
> 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0

That also looks reasonable to me.

> Putting foo.bar in the domain search box didn't have any effect. The
> "apply" button stayed greyed out. I must be doing something wrong here
> but I can't see what!

I was wondering about that but you sounded so sure. As I explained, the
search domain is not something which is not technically necessary to
make a network connection work. Therefore I see no reason why no
information in this field should cause the Apply button to stay greyed
out. What information did you not enter in this dialogue either?

Anyway, all the information you provided above seems to indicate that
your network connection is working perfectly well. So you should
probably explain what *exactly* you're talking about when you say "I
cannot access the internet". What exactly are you doing? What exactly is
the result of this action (error message, ...)?

--
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mks

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Old 11-07-2009, 11:44 PM
R Page-Jones
 
Default Internet access problem

Markus Schönhaber wrote:
> R Page-Jones:
>> Markus Schönhaber wrote:
>>
>>> Since you can connect to the router, your network interface obviously
>>> has been assigned an IP address.
>>> Does (on the command line)
>>> ping -c 2 91.189.90.41
>>> show replies while
>>> ping -c 2 www.ubuntu.com
>>> does not? If so, post the contents of /etc/resolv.conf.
>>> The output of the command
>>> route -n
>>> might be useful too.
>>>
>
>
>> PING 91.189.90.41 (91.189.90.41) 56(84) bytes of data.
>> 64 bytes from 91.189.90.41: icmp_seq=1 ttl=50 time=74.9 ms
>> 64 bytes from 91.189.90.41: icmp_seq=2 ttl=50 time=75.4 ms
>>
>
> Good, your router forwards packets sent by your machine to the internet
> and vice versa.
>
>
>> robin@robin-desktop:~$ ping -c 2 www.ubunti.com
>> PING www.ubunti.com (64.20.60.106) 56(84) bytes of data.
>> 64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=1 ttl=54 time=143 ms
>> 64 bytes from www.ubunti.com (64.20.60.106): icmp_seq=2 ttl=54 time=142 ms
>>
>
> Good. Name resolution seems to work too.
> BTW: I was talking about www.ubuntu.com and not www.ubunti.com. And the
> interesting thing is, I don't get ping replies from www.ubunti.com while
> you do. Obviously your internet works even better than mine ;-)
>
>
>> robin@robin-desktop:~$ /etc/resolv.config
>>
>
> It's /etc/resolv.conf, which is simply a text file. Opening it in a text
> editor and pasting it's contents would be enough.
> /etc/resolv.conf came back with "no permission" but cat /etc/resolv.con
> gave this result: # Generated by NetworkManager nameserver 192.168.1.1

> robin@robin-desktop:~$ route -n
> Kernel IP routing table
> Destination Gateway Genmask Flags Metric Ref Use
> Iface
> 192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0
> 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 eth0
> 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
>
>
> That also looks reasonable to me.
>
>
>> Putting foo.bar in the domain search box didn't have any effect. The
>> "apply" button stayed greyed out. I must be doing something wrong here
>> but I can't see what!
>>
>
> I was wondering about that but you sounded so sure. As I explained, the
> search domain is not something which is not technically necessary to
> make a network connection work. Therefore I see no reason why no
> information in this field should cause the Apply button to stay greyed
> out. What information did you not enter in this dialogue either?
>
I put in an ip address for the computer (192.168.1.6), the Netmask
(255.255.255.0), the gateway (192.168.1.1)
and the Primary DNS supplied by my ISP (212.135.1.36)
> Anyway, all the information you provided above seems to indicate that
> your network connection is working perfectly well. So you should
> probably explain what *exactly* you're talking about when you say "I
> cannot access the internet". What exactly are you doing? What exactly is
> the result of this action (error message, ...)?
>
Looking at the desktop:
Mouse arrow on the small "connection" icon at top RHS of screen shows
"Wired network connection Auto eth0 active"
Clicking the Firefox icon brings up the Welcome to Ubunto 9.10 screen.
Clicking on any of the links has no effect.
Trying google (top RHS) with some word has no effect.
Putting a known URL in the Firefox address has no effect.

Your help much appreciated.


Rob


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Old 11-08-2009, 03:15 PM
Markus Schönhaber
 
Default Internet access problem

R Page-Jones:

> Markus Schönhaber wrote:

>> I was wondering about that but you sounded so sure. As I explained, the
>> search domain is not something which is not technically necessary to
>> make a network connection work. Therefore I see no reason why no
>> information in this field should cause the Apply button to stay greyed
>> out. What information did you not enter in this dialogue either?

> I put in an ip address for the computer (192.168.1.6), the Netmask
> (255.255.255.0), the gateway (192.168.1.1)
> and the Primary DNS supplied by my ISP (212.135.1.36)

Hm, for me, the apply button gets enabled after entering just IP and
netmask.

>> Anyway, all the information you provided above seems to indicate that
>> your network connection is working perfectly well. So you should
>> probably explain what *exactly* you're talking about when you say "I
>> cannot access the internet". What exactly are you doing? What exactly is
>> the result of this action (error message, ...)?
>>
> Looking at the desktop:
> Mouse arrow on the small "connection" icon at top RHS of screen shows
> "Wired network connection Auto eth0 active"
> Clicking the Firefox icon brings up the Welcome to Ubunto 9.10 screen.
> Clicking on any of the links has no effect.
> Trying google (top RHS) with some word has no effect.
> Putting a known URL in the Firefox address has no effect.

What does "no effect" exactly mean? Does even the little circular
spinner not show any activity?
What does happen if you type something like
http://www.google.com
in the URL bar and wait for a couple of minutes? Firefox should
eventually display some message if it can't retrieve the desired web page.

Some other things you could check:
Did you configure Firefox to use a proxy / is the system configured to
use a proxy that might not be available?
If you have another browser installed on the machine: does the same
happen with it too?
What does (on the command line)
wget http://www.google.com
show?
If you click refresh in update-manager, does it work or do you get any
errors?

--
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mks


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Old 11-09-2009, 07:24 PM
R Page-Jones
 
Default Internet access problem

Markus Schönhaber wrote:
> R Page-Jones:
>
When I try to access the internet by putting something like
http://www.google.com in the URL bar the spinner icon comes on and after
a few minutes the "connection has timed out" message is displayed.
When I put wget http://www.google.com in the command I get:
robin@robin-desktop:~$ wget http://www.google.com
--2009-11-09 19:48:47-- http://www.google.com/
Resolving www.google.com... 1.0.0.0
Connecting to www.google.com|1.0.0.0|:80...

If I click update manager and then click the "check" box it says
"Downloading Package Information". After a couple of minutes a message
comes up "An Error Has Occurred" with the following details:
W: Failed to fetch
http://gb.archive.ubuntu.com/ubuntu/dists/karmic/Release.gpg
Cannot initiate the connection to gb.archive.ubuntu.com:80
(2a01:450:10:1::10).
- connect (101: Network is unreachable) [IP: 2a01:450:10:1::10 80]

As an experiment I put an xubuntu 9.40 live CD into my computer. The
program came up OK and connected to the internet without any problems. I
checked out a few web addresses and navigated round the web a bit to
check out the operation. All was OK.. (xubantu 8.04 also accesses the
internet without any problem.)

As a newcomer my object is to get some experience of linux and I am
inclined to install a version like this one which I know works OK. That
way I can find out more about the basics such as using the command line.

Once again my thanks for all the help.

Rob







>
>> Markus Schönhaber wrote:
>>
>>> I was wondering about that but you sounded so sure. As I explained, the
>>> search domain is not something which is not technically necessary to
>>> make a network connection work. Therefore I see no reason why no
>>> information in this field should cause the Apply button to stay greyed
>>> out. What information did you not enter in this dialogue either?
>>>
>
>
>> I put in an ip address for the computer (192.168.1.6), the Netmask
>> (255.255.255.0), the gateway (192.168.1.1)
>> and the Primary DNS supplied by my ISP (212.135.1.36)
>>
>
> Hm, for me, the apply button gets enabled after entering just IP and
> netmask.
>
>
>>> Anyway, all the information you provided above seems to indicate that
>>> your network connection is working perfectly well. So you should
>>> probably explain what *exactly* you're talking about when you say "I
>>> cannot access the internet". What exactly are you doing? What exactly is
>>> the result of this action (error message, ...)?
>>>
>>>
>> Looking at the desktop:
>> Mouse arrow on the small "connection" icon at top RHS of screen shows
>> "Wired network connection Auto eth0 active"
>> Clicking the Firefox icon brings up the Welcome to Ubunto 9.10 screen.
>> Clicking on any of the links has no effect.
>> Trying google (top RHS) with some word has no effect.
>> Putting a known URL in the Firefox address has no effect.
>>
>
> What does "no effect" exactly mean? Does even the little circular
> spinner not show any activity?
> What does happen if you type something like
> http://www.google.com
> in the URL bar and wait for a couple of minutes? Firefox should
> eventually display some message if it can't retrieve the desired web page.
>
> Some other things you could check:
> Did you configure Firefox to use a proxy / is the system configured to
> use a proxy that might not be available?
> If you have another browser installed on the machine: does the same
> happen with it too?
> What does (on the command line)
> wget http://www.google.com
> show?
> If you click refresh in update-manager, does it work or do you get any
> errors?
>
>


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Old 11-10-2009, 12:12 AM
Markus Schönhaber
 
Default Internet access problem

R Page-Jones:

> When I put wget http://www.google.com in the command I get:
> robin@robin-desktop:~$ wget http://www.google.com --2009-11-09
> 19:48:47-- http://www.google.com/ Resolving www.google.com...
> 1.0.0.0 Connecting to www.google.com|1.0.0.0|:80...

Not even remotely good. You should never see a public name
resolved to the address 1.0.0.0 (hm, and I thought we had name
resolution already eliminated from the list of possible problems).
Please show the output of (on the command line)
cat /etc/hosts
and
cat /etc/resolv.conf

> If I click update manager and then click the "check" box it says
> "Downloading Package Information". After a couple of minutes a
> message comes up "An Error Has Occurred" with the following details:
> W: Failed to fetch
> http://gb.archive.ubuntu.com/ubuntu/dists/karmic/Release.gpg Cannot
> initiate the connection to gb.archive.ubuntu.com:80
> (2a01:450:10:1::10). - connect (101: Network is unreachable) [IP:
> 2a01:450:10:1::10 80]

Hm, interesting. gb.archive.ubuntu.com is resolved to a correct
address. Although it doesn't help you much since you've probably have no
IPv6 connectivity. What does
host gb.archive.ubuntu.com
show?
If you go to
System/Administration/Software Sources
an change "Download from:" to "Main server", does "check" in update
manager work better?

> As an experiment I put an xubuntu 9.40 live CD into my computer. The
> program came up OK and connected to the internet without any
> problems. I checked out a few web addresses and navigated round the
> web a bit to check out the operation. All was OK.. (xubantu 8.04
> also accesses the internet without any problem.)

Which confirms that it's a configuration problem.
Did your network access ever work on this Ubuntu install?

--
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mks


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Old 11-10-2009, 12:46 AM
Karl Auer
 
Default Internet access problem

On Tue, 2009-11-10 at 02:12 +0100, Markus Schönhaber wrote:
> Hm, interesting. gb.archive.ubuntu.com is resolved to a correct
> address. Although it doesn't help you much since you've probably have no
> IPv6 connectivity.

I DO have IPv6 connectivity, and I DON'T get IPv6 coming back from
Google:

wget http://www.google.com
--2009-11-10 12:42:26-- http://www.google.com/
Resolving www.google.com... 203.217.23.16, 203.217.23.23, 203.217.23.30
Connecting to www.google.com|203.217.23.16|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://www.google.com.au/ [following]
--2009-11-10 12:42:27-- http://www.google.com.au/
Resolving www.google.com.au... 203.217.23.30, 203.217.23.16, 203.217.23.23
Reusing existing connection to www.google.com:80.
HTTP request sent, awaiting response... 200 OK

This is "GNU Wget 1.11.4" on 9.04.

Regards, K.

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~
Karl Auer (kauer@biplane.com.au) +61-2-64957160 (h)
http://www.biplane.com.au/~kauer/ +61-428-957160 (mob)

GPG fingerprint: 07F3 1DF9 9D45 8BCD 7DD5 00CE 4A44 6A03 F43A 7DEF

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