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Old 01-09-2009, 07:55 PM
"Ernst Doubt"
 
Default Assets & Issues

Hi,

I work at a small college and we have a need for a system to manage
our assets (computers, networking gear, printers, software, etc...)
that's much more pressing than our need to upgrade our trouble ticket
system (we currently leverage trac for that, somewhat unsuccessfully
as it has a ticketing system that's more geared to an open source
software project than it is to a small college helpdesk). But it
seems silly to look at an Asset database solution that doesn't have a
way to integrate easily with a good trouble-ticket system.

In the end I'm sure that we could get funding to buy a purchased,
proprietary system that would probably be adequate, but I'm wondering
if any of you have suggestions of software packages (especially
open-source/free software solutions) that I might want to look into.
Network autodiscovery of assets is definitely *not* a requirement.
Really what I want is a robust DB schema with a decent (presumably
web-based) front-end. Postgresql is preferred (though not the only
back end we would consider).


We have a total of 700 or so users (if you count all students faculty
and staff) and a very small staff (just a few of us with another half
dozen or so student workers), but it's important that we be able to
integrate (in order to leverage credentials and groups) with our
existing LDAP server (which is fairly vanilla OpenLDAP).

thanks so very much in advance,
Ernst Doubt

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Old 01-09-2009, 08:33 PM
CLIFFORD ILKAY
 
Default Assets & Issues

Ernst Doubt wrote:
> I work at a small college and we have a need for a system to manage
> our assets (computers, networking gear, printers, software, etc...)
> that's much more pressing than our need to upgrade our trouble ticket
> system (we currently leverage trac for that, somewhat unsuccessfully
> as it has a ticketing system that's more geared to an open source
> software project than it is to a small college helpdesk). But it
> seems silly to look at an Asset database solution that doesn't have a
> way to integrate easily with a good trouble-ticket system.
>
> In the end I'm sure that we could get funding to buy a purchased,
> proprietary system that would probably be adequate, but I'm wondering
> if any of you have suggestions of software packages (especially
> open-source/free software solutions) that I might want to look into.
> Network autodiscovery of assets is definitely *not* a requirement.
> Really what I want is a robust DB schema with a decent (presumably
> web-based) front-end. Postgresql is preferred (though not the only
> back end we would consider).
>
>
> We have a total of 700 or so users (if you count all students faculty
> and staff) and a very small staff (just a few of us with another half
> dozen or so student workers), but it's important that we be able to
> integrate (in order to leverage credentials and groups) with our
> existing LDAP server (which is fairly vanilla OpenLDAP).

I encountered OCS Inventory NG <http://www.ocsinventory-ng.org/> in my
recent travels but I haven't deployed it yet. I probably wouldn't use
its package deployment features because I'm using cfengine for
configuration management. I think I have seen a plug-in for ticketing
for this.

Cobbler also <https://fedorahosted.org/cobbler/> has elements of what
you seek.
--
Regards,

Clifford Ilkay
Dinamis
1419-3266 Yonge St.
Toronto, ON
Canada M4N 3P6

<http://dinamis.com>
+1 416-410-3326
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Old 01-09-2009, 11:49 PM
Bill Merriam
 
Default Assets & Issues

Ernst Doubt wrote:
> Hi,
>
> I work at a small college and we have a need for a system to manage
> our assets (computers, networking gear, printers, software, etc...)
> that's much more pressing than our need to upgrade our trouble ticket
> system (we currently leverage trac for that, somewhat unsuccessfully
> as it has a ticketing system that's more geared to an open source
> software project than it is to a small college helpdesk). But it
> seems silly to look at an Asset database solution that doesn't have a
> way to integrate easily with a good trouble-ticket system.
>
> In the end I'm sure that we could get funding to buy a purchased,
> proprietary system that would probably be adequate, but I'm wondering
> if any of you have suggestions of software packages (especially
> open-source/free software solutions) that I might want to look into.
> Network autodiscovery of assets is definitely *not* a requirement.
> Really what I want is a robust DB schema with a decent (presumably
> web-based) front-end. Postgresql is preferred (though not the only
> back end we would consider).
>
>
> We have a total of 700 or so users (if you count all students faculty
> and staff) and a very small staff (just a few of us with another half
> dozen or so student workers), but it's important that we be able to
> integrate (in order to leverage credentials and groups) with our
> existing LDAP server (which is fairly vanilla OpenLDAP).
>
> thanks so very much in advance,
> Ernst Doubt
>
Sourceforge has many asset management and trouble ticketing programs.
IRMA might meet your needs. It has LDAP support.

http://irma.sourceforge.net/

Bill

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Old 01-10-2009, 09:28 AM
Ray Parrish
 
Default Assets & Issues

Ernst Doubt wrote:
> Hi,
>
> I work at a small college and we have a need for a system to manage
> our assets (computers, networking gear, printers, software, etc...)
> that's much more pressing than our need to upgrade our trouble ticket
> system (we currently leverage trac for that, somewhat unsuccessfully
> as it has a ticketing system that's more geared to an open source
> software project than it is to a small college helpdesk). But it
> seems silly to look at an Asset database solution that doesn't have a
> way to integrate easily with a good trouble-ticket system.
>
> In the end I'm sure that we could get funding to buy a purchased,
> proprietary system that would probably be adequate, but I'm wondering
> if any of you have suggestions of software packages (especially
> open-source/free software solutions) that I might want to look into.
> Network autodiscovery of assets is definitely *not* a requirement.
> Really what I want is a robust DB schema with a decent (presumably
> web-based) front-end. Postgresql is preferred (though not the only
> back end we would consider).
>
>
> We have a total of 700 or so users (if you count all students faculty
> and staff) and a very small staff (just a few of us with another half
> dozen or so student workers), but it's important that we be able to
> integrate (in order to leverage credentials and groups) with our
> existing LDAP server (which is fairly vanilla OpenLDAP).
>
> thanks so very much in advance,
> Ernst Doubt
>
>
Hello,

I'm a firm believer in using software available from the repositories
via Synaptic Package Manager, as anything installed that way gets
updated for you, and supposedly has been proven to work well with
Ubuntu. So... I've just done a search within Synaptic, and it comes up
with the following package.

It is available in the package named "glpi" Here is it's description -

> IT and Asset management software
> GLPI stands for “Gestionnaire libre de parc informatique”,
> GLPI is the Information Resource-Manager with an additional Administration
> Interface.
>
> You can use it to build up a database with an inventory for your company
> (computer, software, printers…). It has enhanced functions to make the
> daily life for the administrators easier, like a job tracking system with
> mail-notification and methods to build a database with basic information
> about your network-topology.
Looking at the dependencies, it uses Apache and php-MySql, so it may not
fit your requirement for Postgresql. There was one other package called
Pads which does network auto detection of assets, but you expressed that
you do not require that ability.

That's all I could find with the search term "asset", I hope it can be
of some help to you.

Later, Ray Parrish

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<http://www.rayslinks.com/Troubleshooting%20and%20fixing%20Windows.html>
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http://www.writingsoftheschizophrenic.com My poetry in web pages


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Old 01-10-2009, 07:53 PM
CLIFFORD ILKAY
 
Default Assets & Issues

Ray Parrish wrote:
> I'm a firm believer in using software available from the repositories
> via Synaptic Package Manager, as anything installed that way gets
> updated for you, and supposedly has been proven to work well with
> Ubuntu.

Using packages is a good policy but it isn't always possible. I've never
created a Debian package but I have created RPMs before and it isn't
very difficult. I wouldn't necessarily dismiss something just because
there is no package because building one is always an option.

> So... I've just done a search within Synaptic, and it comes up
> with the following package.
>
> It is available in the package named "glpi" Here is it's description -

Good find, Ray. This is actually the application I had in mind when I
posted the OCS NG link earlier. Somehow, I had found OCS NG from GLPI
web site <http://glpi-project.org> when I encountered it a few months ago.
--
Regards,

Clifford Ilkay
Dinamis
1419-3266 Yonge St.
Toronto, ON
Canada M4N 3P6

<http://dinamis.com>
+1 416-410-3326
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Old 01-10-2009, 08:04 PM
"Chris Mohler"
 
Default Assets & Issues

On Sun, Jan 11, 2009 at 2:53 PM, CLIFFORD ILKAY
<clifford_ilkay@dinamis.com> wrote:
> Ray Parrish wrote:
>> I'm a firm believer in using software available from the repositories
>> via Synaptic Package Manager, as anything installed that way gets
>> updated for you, and supposedly has been proven to work well with
>> Ubuntu.
>
> Using packages is a good policy but it isn't always possible. I've never
> created a Debian package but I have created RPMs before and it isn't
> very difficult. I wouldn't necessarily dismiss something just because
> there is no package because building one is always an option.

Drifting off-topic, but if you're compiling you can use the
'checkinstall' package to create .deb files. Instead of 'make && make
install', use 'make && checkinstall' which will prompt you for package
summary, title, version, etc. I've had trouble with one or two
programs using this method, but most have them worked perfectly.
Makes uninstalling a breeze...

Chris

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