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Old 05-08-2010, 12:56 AM
Kaushal Shriyan
 
Default Machine Check Exception

Hi,

I get the below information on the console of Ubuntu Linux 8.04
server. I did some basic troubleshooting by replacing RAM but did not
help.

################################################## ################################################## #######################
ata 5.00 : exception Emask 0x1 SAct 0x0 SErr 0X0 action 0x0
ata 5.00 : CPB resp_flags 0x11 :, CMD error
ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
ata 5.00 : status : {DRDY ERR}
ata 5.00 : error : {UNC}

HARDWARE ERROR

CPU 1 : MACHINE CHECK EXCEPTION
4 BANK 4 : b200000000070f0f
TSC 24adf1489e

This is not a software problem !
Run through mce-log ascii to decode and contact your hardware vendor

HARDWARE ERROR

CPU 0 : MACHINE CHECK EXCEPTION
4 BANK 4 : b200000000070f0f
TSC 24adf15158

This is not a software problem !
Run through mce-log ascii to decode and contact your hardware vendor

Kernel Panic - not syncing Machine check
################################################## ################################################## #######################

Also I do not know how to run mce-log on this host. Please guide.
Please suggest me the further steps to be taken to fix this issue.

Thanks and Regards

Kaushal

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https://lists.ubuntu.com/mailman/listinfo/ubuntu-server
More info: https://wiki.ubuntu.com/ServerTeam
 
Old 05-08-2010, 05:24 AM
Kaushal Shriyan
 
Default Machine Check Exception

Hi,

I get the below information on the console of Ubuntu Linux 8.04
server. I did some basic troubleshooting by replacing RAM but did not
help.Also I do
not know how to run mce-log on this host. Please suggest/guide me the
further steps to be taken to fix this issue.

Thanks and Regards,

Kaushal

################################################## ################################################## #####################
ata 5.00 : exception Emask 0x1 SAct 0x0 SErr 0X0 action 0x0
ata 5.00 : CPB resp_flags 0x11 :, CMD error
ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
ata 5.00 : status : {DRDY ERR}
ata 5.00 : error : {UNC}

HARDWARE ERROR

CPU 1 : MACHINE CHECK EXCEPTION
4 BANK 4 : b200000000070f0f
TSC 24adf1489e

This is not a software problem !
Run through mce-log ascii to decode and contact your hardware vendor

HARDWARE ERROR

CPU 0 : MACHINE CHECK EXCEPTION
4 BANK 4 : b200000000070f0f
TSC 24adf15158

This is not a software problem !
Run through mce-log ascii to decode and contact your hardware vendor

Kernel Panic - not syncing Machine check
################################################## ################################################## #####################

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Old 05-08-2010, 06:13 PM
Marcus Asshauer
 
Default Machine Check Exception

Hi,

because the error shows both CPUs and an ata error is shown I think you could
have a broken motherboard. Can you boot with a live cd to do some
troubleshooting? Have you tried a memory check from the live cd?

Greetings
Marcus
Am Samstag 08 Mai 2010, um 02:56:26 schrieb Kaushal Shriyan:
> Hi,
>
> I get the below information on the console of Ubuntu Linux 8.04
> server. I did some basic troubleshooting by replacing RAM but did not
> help.
>
> ################################################## #########################
> ################################################ ata 5.00 : exception Emask
> 0x1 SAct 0x0 SErr 0X0 action 0x0
> ata 5.00 : CPB resp_flags 0x11 :, CMD error
> ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
> ata 5.00 : status : {DRDY ERR}
> ata 5.00 : error : {UNC}
>
> HARDWARE ERROR
>
> CPU 1 : MACHINE CHECK EXCEPTION
> 4 BANK 4 : b200000000070f0f
> TSC 24adf1489e
>
> This is not a software problem !
> Run through mce-log ascii to decode and contact your hardware vendor
>
> HARDWARE ERROR
>
> CPU 0 : MACHINE CHECK EXCEPTION
> 4 BANK 4 : b200000000070f0f
> TSC 24adf15158
>
> This is not a software problem !
> Run through mce-log ascii to decode and contact your hardware vendor
>
> Kernel Panic - not syncing Machine check
> ################################################## #########################
> ################################################
>
> Also I do not know how to run mce-log on this host. Please guide.
> Please suggest me the further steps to be taken to fix this issue.
>
> Thanks and Regards
>
> Kaushal


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More info: https://wiki.ubuntu.com/ServerTeam
 
Old 05-11-2010, 05:44 AM
Kaushal Shriyan
 
Default Machine Check Exception

On Fri, May 7, 2010 at 5:56 PM, Kaushal Shriyan
<kaushalshriyan@gmail.com> wrote:
> Hi,
>
> I get the below information on the console of Ubuntu Linux 8.04
> server. I did some basic troubleshooting by replacing RAM but did not
> help.
>
> ################################################## ################################################## #######################
> ata 5.00 : exception Emask 0x1 SAct 0x0 SErr 0X0 action 0x0
> ata 5.00 : CPB resp_flags 0x11 :, CMD error
> ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
> ata 5.00 : status : {DRDY ERR}
> ata 5.00 : error : {UNC}
>
> HARDWARE ERROR
>
> CPU 1 : MACHINE CHECK EXCEPTION
> 4 BANK 4 : b200000000070f0f
> TSC 24adf1489e
>
> This is not a software problem !
> Run through mce-log ascii to decode and contact your hardware vendor
>
> HARDWARE ERROR
>
> CPU 0 : MACHINE CHECK EXCEPTION
> 4 BANK 4 : b200000000070f0f
> TSC 24adf15158
>
> This is not a software problem !
> Run through mce-log ascii to decode and contact your hardware vendor
>
> Kernel Panic - not syncing Machine check
> ################################################## ################################################## #######################
>
> Also I do not know how to run mce-log on this host. Please guide.
> Please suggest me the further steps to be taken to fix this issue.
>
> Thanks and Regards
>
> Kaushal
>
Hi again,

I have replaced all the RAM Chips with the new set and It worked fine
for sometime and then when i start mysql server the system spew out
the Machine Check Exception again

I have tried to decode the MCE on a test machine using the below method.

#cat error
CPU 1 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
TSC 24adf1489e
# /usr/sbin/mcelog --k8 --ascii < error
HARDWARE ERROR. This is *NOT* a software problem!
Please contact your hardware vendor
CPU 1 0 data cache TSC 24adf1489e
STATUS 0 MCGSTATUS 0
#cat error
CPU 0 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
TSC 24adf15158
# /usr/sbin/mcelog --k8 --ascii < error
HARDWARE ERROR. This is *NOT* a software problem!
Please contact your hardware vendor
CPU 0 0 data cache TSC 24adf15158
STATUS 0 MCGSTATUS 0

I am not sure what those error means. Please suggest the further steps.

Thanks,

Kaushal

--
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ubuntu-server@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-server
More info: https://wiki.ubuntu.com/ServerTeam
 
Old 05-11-2010, 05:45 AM
Kaushal Shriyan
 
Default Machine Check Exception

On Fri, May 7, 2010 at 10:24 PM, Kaushal Shriyan
<kaushalshriyan@gmail.com> wrote:
> Hi,
>
> I get the below information on the console of Ubuntu Linux 8.04
> server. I did some basic troubleshooting by replacing RAM but did not
> help.Also I do
> not know how to run mce-log on this host. Please suggest/guide me the
> further steps to be taken to fix this issue.
>
> Thanks and Regards,
>
> Kaushal
>
> ################################################## ################################################## #####################
> ata 5.00 : exception Emask 0x1 SAct 0x0 SErr 0X0 action 0x0
> ata 5.00 : CPB resp_flags 0x11 :, CMD error
> ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
> ata 5.00 : status : {DRDY ERR}
> ata 5.00 : error : {UNC}
>
> HARDWARE ERROR
>
> CPU 1 : MACHINE CHECK EXCEPTION
> 4 BANK 4 : b200000000070f0f
> TSC 24adf1489e
>
> This is not a software problem !
> Run through mce-log ascii to decode and contact your hardware vendor
>
> HARDWARE ERROR
>
> CPU 0 : MACHINE CHECK EXCEPTION
> 4 BANK 4 : b200000000070f0f
> TSC 24adf15158
>
> This is not a software problem !
> Run through mce-log ascii to decode and contact your hardware vendor
>
> Kernel Panic - not syncing Machine check
> ################################################## ################################################## #####################
>

Hi again,

I have replaced all the RAM Chips with the new set and It worked fine
for sometime and then when i start mysql server the system spew out
the Machine Check Exception again

I have tried to decode the MCE on a test machine using the below method.

#cat error
CPU 1 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
TSC 24adf1489e
# /usr/sbin/mcelog --k8 --ascii < error
HARDWARE ERROR. This is *NOT* a software problem!
Please contact your hardware vendor
CPU 1 0 data cache TSC 24adf1489e
STATUS 0 MCGSTATUS 0
#cat error
CPU 0 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
TSC 24adf15158
# /usr/sbin/mcelog --k8 --ascii < error
HARDWARE ERROR. This is *NOT* a software problem!
Please contact your hardware vendor
CPU 0 0 data cache TSC 24adf15158
STATUS 0 MCGSTATUS 0

I am not sure what those error means. Please suggest the further steps.

Thanks,

Kaushal

--
kernel-team mailing list
kernel-team@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/kernel-team
 
Old 05-11-2010, 10:10 AM
Daniel J Blueman
 
Default Machine Check Exception

On Tue, May 11, 2010 at 6:45 AM, Kaushal Shriyan
<kaushalshriyan@gmail.com> wrote:
> On Fri, May 7, 2010 at 10:24 PM, Kaushal Shriyan
> <kaushalshriyan@gmail.com> wrote:
>> Hi,
>>
>> I get the below information on the console of Ubuntu Linux 8.04
>> server. I did some basic troubleshooting by replacing RAM but did not
>> help.Also I do
>> not know how to run mce-log on this host. Please suggest/guide me the
>> further steps to be taken to fix this issue.
>>
>> Thanks and Regards,
>>
>> Kaushal
>>
>> ################################################## ################################################## #####################
>> ata 5.00 : exception Emask 0x1 SAct 0x0 SErr 0X0 action 0x0
>> ata 5.00 : CPB resp_flags 0x11 :, CMD error
>> ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
>> ata 5.00 : status : {DRDY ERR}
>> ata 5.00 : error : {UNC}
>>
>> HARDWARE ERROR
>>
>> CPU 1 : MACHINE CHECK EXCEPTION
>> 4 BANK 4 : b200000000070f0f
>> TSC 24adf1489e
>>
>> This is not a software problem !
>> Run through mce-log ascii to decode and contact your hardware vendor
>>
>> HARDWARE ERROR
>>
>> CPU 0 : MACHINE CHECK EXCEPTION
>> 4 BANK 4 : b200000000070f0f
>> TSC 24adf15158
>>
>> This is not a software problem !
>> Run through mce-log ascii to decode and contact your hardware vendor
>>
>> Kernel Panic - not syncing Machine check
>> ################################################## ################################################## #####################
>>
>
> Hi again,
>
> I have replaced all the RAM Chips with the new set and It worked fine
> for sometime and then when i start mysql server the system spew out
> the Machine Check Exception again
>
> I have tried to decode the MCE on *a test machine using the below method.
>
> #cat error
> CPU 1 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
> TSC 24adf1489e
> # /usr/sbin/mcelog --k8 --ascii < error
> HARDWARE ERROR. This is *NOT* a software problem!
> Please contact your hardware vendor
> CPU 1 0 data cache TSC 24adf1489e
> STATUS 0 MCGSTATUS 0
> #cat error
> CPU 0 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
> TSC 24adf15158
> # /usr/sbin/mcelog --k8 --ascii < error
> HARDWARE ERROR. This is *NOT* a software problem!
> Please contact your hardware vendor
> CPU 0 0 data cache TSC 24adf15158
> STATUS 0 MCGSTATUS 0
>
> I am not sure what those error means. Please suggest the further steps.
>
> Thanks,
>
> Kaushal

Kaushal, this isn't the right place to post for hardware help, so
please post to the right group.

Some tips for now:

It's worthwhile loading BIOS defaults, and checking the processor
and/or chipset chips aren't getting too hot (eg thermal compound under
heatsinks dried up, sufficient case exhaust airflow), possibly
updating the BIOS.

If the problem still persists - it's most likely a motherboard issue;
RMA it if in warranty.

Thanks,
Daniel
--
Daniel J Blueman

--
kernel-team mailing list
kernel-team@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/kernel-team
 
Old 05-11-2010, 05:37 PM
Kaushal Shriyan
 
Default Machine Check Exception

On Tue, May 11, 2010 at 3:10 AM, Daniel J Blueman
<daniel.blueman@gmail.com> wrote:
> On Tue, May 11, 2010 at 6:45 AM, Kaushal Shriyan
> <kaushalshriyan@gmail.com> wrote:
>> On Fri, May 7, 2010 at 10:24 PM, Kaushal Shriyan
>> <kaushalshriyan@gmail.com> wrote:
>>> Hi,
>>>
>>> I get the below information on the console of Ubuntu Linux 8.04
>>> server. I did some basic troubleshooting by replacing RAM but did not
>>> help.Also I do
>>> not know how to run mce-log on this host. Please suggest/guide me the
>>> further steps to be taken to fix this issue.
>>>
>>> Thanks and Regards,
>>>
>>> Kaushal
>>>
>>> ################################################## ################################################## #####################
>>> ata 5.00 : exception Emask 0x1 SAct 0x0 SErr 0X0 action 0x0
>>> ata 5.00 : CPB resp_flags 0x11 :, CMD error
>>> ata 5.00 : cmd c8/00:88:6f:f2:01/00:00:00:00:00/e5 tag0 dma 69632
>>> ata 5.00 : status : {DRDY ERR}
>>> ata 5.00 : error : {UNC}
>>>
>>> HARDWARE ERROR
>>>
>>> CPU 1 : MACHINE CHECK EXCEPTION
>>> 4 BANK 4 : b200000000070f0f
>>> TSC 24adf1489e
>>>
>>> This is not a software problem !
>>> Run through mce-log ascii to decode and contact your hardware vendor
>>>
>>> HARDWARE ERROR
>>>
>>> CPU 0 : MACHINE CHECK EXCEPTION
>>> 4 BANK 4 : b200000000070f0f
>>> TSC 24adf15158
>>>
>>> This is not a software problem !
>>> Run through mce-log ascii to decode and contact your hardware vendor
>>>
>>> Kernel Panic - not syncing Machine check
>>> ################################################## ################################################## #####################
>>>
>>
>> Hi again,
>>
>> I have replaced all the RAM Chips with the new set and It worked fine
>> for sometime and then when i start mysql server the system spew out
>> the Machine Check Exception again
>>
>> I have tried to decode the MCE on *a test machine using the below method.
>>
>> #cat error
>> CPU 1 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
>> TSC 24adf1489e
>> # /usr/sbin/mcelog --k8 --ascii < error
>> HARDWARE ERROR. This is *NOT* a software problem!
>> Please contact your hardware vendor
>> CPU 1 0 data cache TSC 24adf1489e
>> STATUS 0 MCGSTATUS 0
>> #cat error
>> CPU 0 : MACHINE CHECK EXCEPTION 4 BANK 4 : b200000000070f0f
>> TSC 24adf15158
>> # /usr/sbin/mcelog --k8 --ascii < error
>> HARDWARE ERROR. This is *NOT* a software problem!
>> Please contact your hardware vendor
>> CPU 0 0 data cache TSC 24adf15158
>> STATUS 0 MCGSTATUS 0
>>
>> I am not sure what those error means. Please suggest the further steps.
>>
>> Thanks,
>>
>> Kaushal
>
> Kaushal, this isn't the right place to post for hardware help, so
> please post to the right group.
>
> Some tips for now:
>
> It's worthwhile loading BIOS defaults, and checking the processor
> and/or chipset chips aren't getting too hot (eg thermal compound under
> heatsinks dried up, sufficient case exhaust airflow), possibly
> updating the BIOS.
>
> If the problem still persists - it's most likely a motherboard issue;
> RMA it if in warranty.
>
> Thanks,
> *Daniel
> --
> Daniel J Blueman
>

Daniel

Is there a mailing list to report Hardware issues ?

Thanks,

Kaushal

--
kernel-team mailing list
kernel-team@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/kernel-team
 
Old 05-12-2010, 12:45 AM
Adam Conrad
 
Default Machine Check Exception

On 10-05-11 11:37 AM, Kaushal Shriyan wrote:
>
> Is there a mailing list to report Hardware issues ?

Oddly enough, no, because Ubuntu doesn't sell hardware.

An MCE isn't an issue driving your hardware, it's literally telling you
that your hardware is broken. From the one you posted, it looks like
you're going to be suffering from a Big3 (or, if you're lucky, the 4th
that masquerades as the three) failure: Motherboard, CPU, or RAM.

The 4th possibility is bad power (dying power supply, bad mains feed,
etc) that wreaks enough havoc to make it look like the CPU and
surrounding components are failing.

None of these are things the kernel team (or any Ubuntu mailing list)
can fix for you, you just need to get to part-swapping and exercising
warranties. :/

... Adam

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