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Old 03-25-2009, 03:43 PM
Lars Wirzenius
 
Default Best practice for reporting bugs

ke, 2009-03-25 kello 17:38 +0100, Martin Pitt kirjoitti:
> Martin Olsson [2009-03-25 15:08 +0100]:
> > For me apport will take 100% CPU for about 20-30 seconds before _any_ UI shows
> > up. It would be useful to be able to cancel _before_ it hogs all those resources.
>
> That only happens for crashes, not for reporting bugs.

It happens to me when I invoke apport via the help menu in Evolution, as
suggested by mdz.



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Old 03-25-2009, 04:14 PM
Matt Zimmerman
 
Default Best practice for reporting bugs

On Wed, Mar 25, 2009 at 06:43:57PM +0200, Lars Wirzenius wrote:
> ke, 2009-03-25 kello 17:38 +0100, Martin Pitt kirjoitti:
> > Martin Olsson [2009-03-25 15:08 +0100]:
> > > For me apport will take 100% CPU for about 20-30 seconds before _any_ UI shows
> > > up. It would be useful to be able to cancel _before_ it hogs all those resources.
> >
> > That only happens for crashes, not for reporting bugs.
>
> It happens to me when I invoke apport via the help menu in Evolution, as
> suggested by mdz.

That should show a dialog immediately. It takes some time to then get to
the point where you can "Send report", but that's different from what Martin
Olsson described.

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Old 03-25-2009, 06:12 PM
Reinhard Tartler
 
Default Best practice for reporting bugs

Matt Zimmerman <mdz@canonical.com> writes:

> 2. The "Help" menu in many applications includes an entry "Report a
> problem..." which will invoke Apport manually.

Besides the issues that Lars noted, I find it a bit uncomfortable that I
as user cannot easily review what exact "extra information is added to
the bug report".

Perhaps apport could display asyncronously while preparing the
information what it actually collects and present that to the users in
addition to the browser window?

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Old 03-25-2009, 06:31 PM
Matt Zimmerman
 
Default Best practice for reporting bugs

On Wed, Mar 25, 2009 at 08:12:46PM +0100, Reinhard Tartler wrote:
> Matt Zimmerman <mdz@canonical.com> writes:
>
> > 2. The "Help" menu in many applications includes an entry "Report a
> > problem..." which will invoke Apport manually.
>
> Besides the issues that Lars noted, I find it a bit uncomfortable that I
> as user cannot easily review what exact "extra information is added to
> the bug report".
>
> Perhaps apport could display asyncronously while preparing the
> information what it actually collects and present that to the users in
> addition to the browser window?

Apport already presents this information to the user and asks for
confirmation before sending it to Launchpad. See the attached screenshot.

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Old 03-25-2009, 08:54 PM
Reinhard Tartler
 
Default Best practice for reporting bugs

Matt Zimmerman <mdz@ubuntu.com> writes:

>> Perhaps apport could display asyncronously while preparing the
>> information what it actually collects and present that to the users in
>> addition to the browser window?
>
> Apport already presents this information to the user and asks for
> confirmation before sending it to Launchpad. See the attached
> screenshot.

Only for crashers, not when called manually e.g. from the menu. I should
have been clearer in the first place.

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