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-   -   User encountering problems related to private bug report (http://www.linux-archive.org/ubuntu-desktop/596701-user-encountering-problems-related-private-bug-report.html)

Chris Wilson 11-10-2011 12:37 PM

User encountering problems related to private bug report
 
A user reported a problem on the forum [1] regarding adding a new repository to their software sources using apt-add-repository, and while investigating the error message they were receiving, I came across a bug report [2] that described their problem exactly, but it had been marked as a duplicate of a private bug report [3]. It's my understanding that bug reports are only made private if they contain sensitive information regarding the user's computer or are considered to be a security vulnerability.



I was wondering if somebody with the appropriate privellages could check out the private bug and return what informatino they can that could assist the user and, if possible, make it public if there is no real reason for it to be private.



Thanks,
Chris

[1] http://ubuntuforums.org/showthread.php?p=11443546#post11443546
[2] https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/867580


[3] https://bugs.launchpad.net/bugs/837203

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Chris Wilson 11-10-2011 12:37 PM

User encountering problems related to private bug report
 
A user reported a problem on the forum [1] regarding adding a new repository to their software sources using apt-add-repository, and while investigating the error message they were receiving, I came across a bug report [2] that described their problem exactly, but it had been marked as a duplicate of a private bug report [3]. It's my understanding that bug reports are only made private if they contain sensitive information regarding the user's computer or are considered to be a security vulnerability.



I was wondering if somebody with the appropriate privellages could check out the private bug and return what informatino they can that could assist the user and, if possible, make it public if there is no real reason for it to be private.



Thanks,
Chris

[1] http://ubuntuforums.org/showthread.php?p=11443546#post11443546
[2] https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/867580


[3] https://bugs.launchpad.net/bugs/837203

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Sebastien Bacher 11-10-2011 12:47 PM

User encountering problems related to private bug report
 
Le 10/11/2011 14:37, Chris Wilson a écrit :
I was wondering if somebody with the appropriate privellages could
check out the private bug and return what informatino they can that
could assist the user and, if possible, make it public if there is no
real reason for it to be private.

Hi,

The bugs with a stacktrace are private by default since they could
contain passwords or private datas, seems it's not the case for that one
so it has been set public, you should have access if you retry


Sebastien Bacher

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Chris Wilson 11-10-2011 12:57 PM

User encountering problems related to private bug report
 
Hi Sebastien,

Thanks a lot for your help.

Chris

On 10 November 2011 13:47, Sebastien Bacher <seb128@ubuntu.com> wrote:


Le 10/11/2011 14:37, Chris Wilson a écrit :


I was wondering if somebody with the appropriate privellages could check out the private bug and return what informatino they can that could assist the user and, if possible, make it public if there is no real reason for it to be private.




Hi,



The bugs with a stacktrace are private by default since they could contain passwords or private datas, seems it's not the case for that one so it has been set public, you should have access if you retry





Sebastien Bacher



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