Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
 

She really wanted Windows, didn't she? We should focus on making the
operating system good for people who actually want something else, not
people who receives the wrong product. There are guides for new users
and these should obviously receive continuious attention, though I
feel they're already quite nice. It's not likely that users expecting
Windows will ever be happy to get Ubuntu instead. I certainly wouldn't
be, if I thought I'd ordered Windows.

Kind regards,

Jo-Erlend Schinstad

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Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
 

On Jan 15, 2009, at 10:14 AM, Brett Alton wrote:


http://www.wkowtv.com/Global/story.asp?S=9667184

This girl in the United States ordered an Ubuntu-loaded Dell laptop by
accident, expecting it came with Windows. She was confused due to
Ubuntu 7.10's inability to load her Verizon Internet CD (which she
doesn't actually need) and that Microsoft Office was incompatible with
it (even though she could use OpenOffice.org).

Now, Ubuntu has already come a long way from 7.10, but I am posting
this to the ubuntu-desktop, ubuntu-education and ubuntu-website
mailing lists because I believe this story's message is important: How
do we ensure that previous Windows users are comfortable using Ubuntu?

Maybe post some information on the Ubuntu website how OpenOffice.org
can save/edit/read Microsoft Office documents?


That probably wouldn't have helped Abbie since she couldn't connect to
the Internet at all, but it would help others considering switching to
Ubuntu in the first place. (Compare the first question on

<http://www.apple.com/getamac/faq/>.)

Canonical's Design team is planning a redesign of the Ubuntu Web site
sometime this year, and this is one case we'll consider. We look
forward to working with the Web Presence Team in that redesign process.



What about a wizard for
installing the Internet (DSL, dial-up, etc.)?
...


That would also help, along with smarter behavior from Firefox when you
aren't connected to the Internet. (That is, it shouldn't say "Firefox
can't find the server at www.ubuntu.com"; it should say "This computer
is not connected to the Internet", with a button for setting up your
connection.)


Cheers
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Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
 

On Thu, Jan 15, 2009 at 7:52 AM, Jonathan Davies <jpds@ubuntu.com> wrote:
> 2009/1/15 Brett Alton <brett.jr.alton@gmail.com>:
>> Maybe post some information on the Ubuntu website how OpenOffice.org
>> can save/edit/read Microsoft Office documents? What about a wizard for
>> installing the Internet (DSL, dial-up, etc.)? As for the educational
>> section of Ubuntu, what about schools giving out more information to
>> their students about alternative operating systems and programs such
>> as Ubuntu, Mac, OpenOffice.org, etc. with Canonical actually provides
>> that information to the IT departments? Maybe an education.ubuntu.com
>> section is in order, where Canonical can explain to high school and
>> college students why Ubuntu is so fantastic for their campus life
>> (security, reliability, lack of viruses, alternate programs, etc.) and
>> how they can use it to fit right in with their Windows counterparts.
>
> Well, we already have an education page, which can be found at:
> http://www.ubuntu.com/education .
>
> --
> Jonathan
>

That's very well done, but can we get a link on the front page?

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Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
 

On Thu, Jan 15, 2009 at 7:52 AM, Jonathan Davies <jpds@ubuntu.com> wrote:
> 2009/1/15 Brett Alton <brett.jr.alton@gmail.com>:
>> Maybe post some information on the Ubuntu website how OpenOffice.org
>> can save/edit/read Microsoft Office documents? What about a wizard for
>> installing the Internet (DSL, dial-up, etc.)? As for the educational
>> section of Ubuntu, what about schools giving out more information to
>> their students about alternative operating systems and programs such
>> as Ubuntu, Mac, OpenOffice.org, etc. with Canonical actually provides
>> that information to the IT departments? Maybe an education.ubuntu.com
>> section is in order, where Canonical can explain to high school and
>> college students why Ubuntu is so fantastic for their campus life
>> (security, reliability, lack of viruses, alternate programs, etc.) and
>> how they can use it to fit right in with their Windows counterparts.
>
> Well, we already have an education page, which can be found at:
> http://www.ubuntu.com/education .
>
> --
> Jonathan
>

That's very well done, but can we get a link on the front page?

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Brett Alton
http://brettalton.com
brett.jr.alton@gmail.com

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Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
 

On Thu, Jan 15, 2009 at 4:59 PM, Brett Alton <brett.jr.alton@gmail.com> wrote:
>> Well, we already have an education page, which can be found at:
>> http://www.ubuntu.com/education .
>>
>
> That's very well done, but can we get a link on the front page?

Not today but soon. We're working on improving the content on the
interior portions of the site so that we can have "portal" pages.
Pages that are like a home page but specific to a certain target
audience. The education page is the first. Rich and the edu team did a
fabulous job on that page. Now we need more.

If you have some suggestions for portal pages and want to work on
content (either in rough form or polished form) you are WELCOME to
help. Please do. Especially I'd love to have something for developers.

This is a topic for the web presence team mailing list or IRC chat
room though. Feel free to send a message to the mailing list or ping
me on IRC if you'd like to steer one.

I believe the best payment I can give people who volunteer or help out
is praise and encouragement so if you do want to own one of these
everyone I know on twitter, identi.ca and facebook will know how much
you rock. :-)

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Matthew Nuzum
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