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Old 09-15-2008, 07:31 PM
Margaret Doll
 
Default After recent upgrade, one printer not working

I have the most recent /etc/cups/cupsd.conf working with my network
printers except for one.
gc-hp239, an HP 4250 dtn reports a status -3 when I send jobs to it
from the host RedHat system. Jobs from Window computers going
through the RH server and directly from the RedHat system to gc-hp239
do not print.


I don't have the driver for the 4250 installed on the RedHat system,
but previous to the update

I was successfully using the driver for an HP 4100.

I turned the LogLevel in cupsd.conf to debug.

Error_log for the printer that does not print

D [15/Sep/2008:14:07:00 -0400] ReadClient: 9 POST /printers/gc-hp239
HTTP/1.1

D [15/Sep/2008:14:07:00 -0400] ProcessIPPRequest: 9 status_code=0
D [15/Sep/2008:14:07:00 -0400] ReadClient: 9 POST /printers/gc-hp239
HTTP/1.1

D [15/Sep/2008:14:07:00 -0400] ProcessIPPRequest: 9 status_code=0
D [15/Sep/2008:14:07:00 -0400] [Job 79] Page = 612x792; 0,0 to 612,792
D [15/Sep/2008:14:07:00 -0400] [Job 79] ppd->num_fonts = 35
D [15/Sep/2008:14:07:00 -0400] [Job 79] ppd->fonts[0] = AvantGarde-Book


Beginning of the Error_log for a printer that does print

D [15/Sep/2008:14:35:18 -0400] ReadClient: 9 POST /printers/gc-hp257
HTTP/1.1

D [15/Sep/2008:14:35:18 -0400] ProcessIPPRequest: 9 status_code=0
D [15/Sep/2008:14:35:18 -0400] ReadClient: 9 POST /printers/gc-hp257
HTTP/1.1

D [15/Sep/2008:14:35:18 -0400] ProcessIPPRequest: 9 status_code=0
D [15/Sep/2008:14:35:18 -0400] [Job 84] START 0 1394576 109221 1421640
132248 true 475 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] END PROCS 0 1414672 124706
1421640 133616 true 587 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] gs_std_e.ps 0 1434768 134699
1421640 134992 true 594 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] gs_il1_e.ps 0 1434768 137423
1421640 134992 true 595 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] END FONTDIR/ENCS 0 1434768
137575 1421640 134992 true 597 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] END DEVS 0 1457972 156371
1421640 134992 true 601 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] END STATD 0 1457972 160313
1421640 136604 true 605 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] END GS_FONTS 0 1478068 184172
1421640 136604 true 657 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] gs_type1.ps 0 1478068 187726
1421640 136604 true 673 3 <0>
D [15/Sep/2008:14:35:18 -0400] [Job 84] gs_dps1.ps 0 1478068 189578
1421640 136604 true 675 3 <0>

D [15/Sep/2008:14:35:18 -0400] [Job 84] Page = 612x792; 18,36 to 594,756
D [15/Sep/2008:14:35:18 -0400] [Job 84] Page = 612x792; 18,36 to 594,756
D [15/Sep/2008:14:35:18 -0400] [Job 84] ppd->num_fonts = 35
D [15/Sep/2008:14:35:18 -0400] [Job 84] ppd->fonts[0] = AvantGarde-Book

Anything else that I should look at?

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Old 09-16-2008, 04:32 PM
mark
 
Default After recent upgrade, one printer not working

Margaret Doll wrote:
> I have the most recent /etc/cups/cupsd.conf working with my network
> printers except for one.
> gc-hp239, an HP 4250 dtn reports a status -3 when I send jobs to it
> from the host RedHat system. Jobs from Window computers going through
> the RH server and directly from the RedHat system to gc-hp239 do not
> print.
>
> I don't have the driver for the 4250 installed on the RedHat system,
> but previous to the update
> I was successfully using the driver for an HP 4100.
<snip>
Really dumb question: using the CUPS interface, have you started the printer?
For that matter, using the interface, can you print a test page?

If you can do the latter, you might want to look at the CUPS config on that box
more closely - did the upgrade change that, and isn't letting it be seen/used
by other systems, only localhost?

mark

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Old 09-16-2008, 06:01 PM
Margaret Doll
 
Default After recent upgrade, one printer not working

On Sep 16, 2008, at 12:32 PM, mark wrote:


Margaret Doll wrote:

I have the most recent /etc/cups/cupsd.conf working with my network
printers except for one.
gc-hp239, an HP 4250 dtn reports a status -3 when I send jobs to it
from the host RedHat system. Jobs from Window computers going
through

the RH server and directly from the RedHat system to gc-hp239 do not
print.

I don't have the driver for the 4250 installed on the RedHat
system,

but previous to the update
I was successfully using the driver for an HP 4100.

<snip>
Really dumb question: using the CUPS interface, have you started the
printer?

For that matter, using the interface, can you print a test page?

If you can do the latter, you might want to look at the CUPS config
on that box
more closely - did the upgrade change that, and isn't letting it be
seen/used

by other systems, only localhost?

mark


By the CUPS interface, I am assuming that you mean the web page
interface from the console.

I had started and stopped the printer there.

I have physically rebooted the printer.

I have restarted cups several times.

I have looked at the printer's configuration using printtool. I
don't see anything wrong there
except that the driver is not an exact match up. The printer is an HP
4250. I am using the driver for an HP 4100. That has worked in the
past.


I noticed that when I use the web page access to the printer and try
to "Configure Printer" , I get the

messages "server-error-internal-error".

I have printed out the printer's configuration page. I see nothing
wrong there. Macs and Windows

computers are printing to it across the network. TCP/IP is ready.





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