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Old 11-05-2008, 03:53 PM
shirish
 
Default not able to access the edge servers

Hi all,
I do not know the reason but for the last 12-14 hours have not been
able to access the edge servers. Other sites are working. Can somebody
tell me what could the issue be?
--
Regards,
Shirish Agarwal
This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
http://flossexperiences.wordpress.com
065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17

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Old 11-05-2008, 04:10 PM
shirish
 
Default not able to access the edge servers

Hi all,
It should have been edge server, not edge servers (although they may
well be). Anyways the regular servers are working for me .
--
Regards,
Shirish Agarwal
This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
http://flossexperiences.wordpress.com
065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17

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Old 11-05-2008, 04:18 PM
Tom Haddon
 
Default not able to access the edge servers

On Wed, 2008-11-05 at 22:40 +0530, shirish wrote:
> Hi all,
> It should have been edge server, not edge servers (although they may
> well be). Anyways the regular servers are working for me .

These run on the same physical servers as the main servers. Looking at
our logs, the traffic to the edge servers was at normal levels (i.e.
others were accessing the edge servers fine) so I'm not sure why you
were unable to access then. Are you still unable to access them? Can you
verify if DNS is resolving correctly for you, and try a traceroute?

Thanks, Tom

> --
> Regards,
> Shirish Agarwal
> This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
> http://flossexperiences.wordpress.com
> 065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17
>
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Old 11-05-2008, 06:07 PM
shirish
 
Default not able to access the edge servers

Hi Tom,
I'm still unable to access them. Although the regular server works fine.

As for as the two things asked from you, while I don't know much about
DNS resolution, although can help you with the traceroute thing a bit.

traceroute www.launchpad.net
traceroute to www.launchpad.net (91.189.90.244), 30 hops max, 40 byte packets
1 * * *
2 xx.xx.xx.x (xx.xx.xx.x) 25.568 ms 28.231 ms 30.853 ms
3 * * *
4 * * *
5 219.64.10.198.mum1.static.vsnl.net.in (219.64.10.198) 49.779 ms
52.317 ms 54.758 ms
6 lvsb-vsb-gig.Bbone.vsnl.net.in (202.54.2.21) 57.286 ms 34.163 ms
34.245 ms
7 195.219.92.54 (195.219.92.54) 296.380 ms 289.772 ms 290.483 ms
8 if-11-0-0.mcore3.LDN-London.as6453.net (195.219.195.49) 289.504
ms 289.561 ms 293.103 ms
9 Vlan463.icore1.LDN-London.as6453.net (195.219.195.38) 294.870 ms
302.658 ms 290.219 ms
10 xe-10-2-0-edge3.london1.level3.net (4.68.63.105) 290.175 ms
290.932 ms 289.879 ms
11 ae-31-51.ebr1.London1.Level3.net (4.68.116.30) 296.783 ms
ae-32-52.ebr2.London1.Level3.net (4.68.116.62) 295.129 ms
ae-31-53.ebr1.London1.Level3.net (4.68.116.94) 295.354 ms
12 ae-2.ebr2.London2.Level3.net (4.69.132.145) 291.740 ms 302.956
ms ae-1-100.ebr1.London1.Level3.net (4.69.132.117) 291.102 ms
13 ae-26-52.car2.London2.Level3.net (4.68.117.48) 290.517 ms
ae-2.ebr2.London2.Level3.net (4.69.132.145) 299.499 ms
ae-26-56.car2.London2.Level3.net (4.68.117.176) 292.853 ms
14 ae-26-52.car2.London2.Level3.net (4.68.117.48) 289.757 ms
ae-26-54.car2.London2.Level3.net (4.68.117.112) 289.744 ms
ae-26-56.car2.London2.Level3.net (4.68.117.176) 290.859 ms
15 gw0-0-gr.canonical.com (91.189.88.10) 290.417 ms 195.50.121.2
(195.50.121.2) 291.224 ms gw0-0-gr.canonical.com (91.189.88.10)
290.247 ms
16 gw0-0-gr.canonical.com (91.189.88.10) 290.666 ms 290.225 ms *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

This is for launchpad.net and I'm able to get to launchpad . As far as
trying edge on the same one

traceroute edge.launchpad.net
traceroute to edge.launchpad.net (91.189.90.244), 30 hops max, 40 byte packets
1 * * *
2 xx.xx.xx.x (xx.xx.xx.x) 26.403 ms 28.848 ms 31.042 ms
3 218.248.255.86 (218.248.255.86) 35.517 ms * *
4 * * *
5 219.64.10.198.mum1.static.vsnl.net.in (219.64.10.198) 49.773 ms
52.948 ms 54.885 ms
6 lvsb-vsb-gig.Bbone.vsnl.net.in (202.54.2.21) 58.108 ms 34.209 ms
34.007 ms
7 195.219.92.54 (195.219.92.54) 296.212 ms 293.762 ms 289.633 ms
8 if-11-0-0.mcore3.LDN-London.as6453.net (195.219.195.49) 292.203
ms 291.392 ms 289.163 ms
9 Vlan463.icore1.LDN-London.as6453.net (195.219.195.38) 289.474 ms
302.316 ms 290.329 ms
10 xe-10-2-0-edge3.london1.level3.net (4.68.63.105) 290.464 ms
289.525 ms 289.923 ms
11 ae-32-56.ebr2.London1.Level3.net (4.68.116.190) 290.914 ms
292.748 ms ae-32-54.ebr2.London1.Level3.net (4.68.116.126) 303.217 ms
12 ae-1-100.ebr1.London1.Level3.net (4.69.132.117) 292.698 ms
ae-2.ebr2.London2.Level3.net (4.69.132.145) 293.879 ms
ae-1-100.ebr1.London1.Level3.net (4.69.132.117) 290.498 ms
13 ae-2.ebr2.London2.Level3.net (4.69.132.145) 298.206 ms
ae-26-56.car2.London2.Level3.net (4.68.117.176) 360.468 ms
ae-2.ebr2.London2.Level3.net (4.69.132.145) 291.667 ms
14 ae-26-54.car2.London2.Level3.net (4.68.117.112) 355.861 ms
195.50.121.2 (195.50.121.2) 289.348 ms 290.176 ms
15 195.50.121.2 (195.50.121.2) 290.030 ms gw0-0-gr.canonical.com
(91.189.88.10) 290.400 ms 195.50.121.2 (195.50.121.2) 290.189 ms
16 gw0-0-gr.canonical.com (91.189.88.10) 294.300 ms * 290.552 ms
17 * * *
18 * * *
19 *

The xx's are the dynamic IP for this session. Btw I put up the IP for
edge shown
91.189.90.244 and launchpad tells me

Lost something?

There's no page with this address in Launchpad.

Check that you entered the address correctly.
--
Regards,
Shirish Agarwal
This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
http://flossexperiences.wordpress.com
065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17

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Old 11-06-2008, 01:14 AM
shirish
 
Default not able to access the edge servers

Hi Tom,
The issue still persists
--
Regards,
Shirish Agarwal
This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
http://flossexperiences.wordpress.com
065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17

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Old 11-06-2008, 07:18 PM
Tom Haddon
 
Default not able to access the edge servers

On Thu, 2008-11-06 at 00:37 +0530, shirish wrote:
> Hi Tom,
> I'm still unable to access them. Although the regular server works
> fine.

[...]

> The xx's are the dynamic IP for this session. Btw I put up the IP for
> edge shown
> 91.189.90.244 and launchpad tells me
>
> Lost something?
>
> There's no page with this address in Launchpad.
>
> Check that you entered the address correctly.

This means you are hitting the edge servers, as this is a 404 error page
on Launchpad. What URL are you going to?

Thanks, Tom

> --
> Regards,
> Shirish Agarwal
> This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
> http://flossexperiences.wordpress.com
> 065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17
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Old 11-07-2008, 01:20 AM
Terence Simpson
 
Default not able to access the edge servers

Tom Haddon wrote:
> On Thu, 2008-11-06 at 00:37 +0530, shirish wrote:
>
>> Hi Tom,
>> I'm still unable to access them. Although the regular server works
>> fine.
>>
>
> [...]
>
>
>> The xx's are the dynamic IP for this session. Btw I put up the IP for
>> edge shown
>> 91.189.90.244 and launchpad tells me
>>
>> Lost something?
>>
>> There's no page with this address in Launchpad.
>>
>> Check that you entered the address correctly.
>>
>
> This means you are hitting the edge servers, as this is a 404 error page
> on Launchpad. What URL are you going to?
>
I think he means http://91.189.90.244
> Thanks, Tom
>
>


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Old 11-07-2008, 02:43 AM
Steve McInerney
 
Default not able to access the edge servers

on 06/11/08 06:07 shirish said the following:
> Hi Tom,
> I'm still unable to access them. Although the regular server works fine.

stepping back a bit here:
What do you mean by "unable to access"?

They time out?
You get an immediate and fast rejection message?
You get a 4xx?
You get a 5xx?

Please send through a copy of the error message you're seeing.


What troubleshooting have you tried:
You mention you were able to access edge, but now can't - what has changed in
your local PC configuration?
Have you tried different browsers?
Different PC's?
Different physical locations (work vs home for example)?
Do you have any local firewall and/or Anti-virus and/or other proxies that may
be in the way?


Have you tried logging off; and then logging back in?
I had a situation where I was logged into lp.net; but was logged out of
edge.lp.net - is that sounding similar?


Cheers!
- Steve

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