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-   -   Nuisance bug reports (http://www.linux-archive.org/launchpad-user/156204-nuisance-bug-reports.html)

Stephan Hermann 09-08-2008 01:46 PM

Nuisance bug reports
 
On Mon, 2008-09-08 at 12:31 +0100, Chris Coulson wrote:
> I came across this report this morning:
> https://bugs.launchpad.net/ubuntu/+bug/267675.
>
> I set it to Incomplete and asked the reporter to provide more
> information, on the off-chance that they might actually be trying to
> report a bug. However, a short while later the same user reported this
> bug: https://bugs.launchpad.net/ubuntu/+bug/267698.
>
> It seems to me that the user is just messing around.
>
> I'm not sure whether there is a procedure for making the Launchpad
> admins aware of this.

I wonder why the automatic "bugsquad" answer was added, anyhow?

I wonder now, if someone has read this bugreport carefully or just did
some random sweep over launchpad bugs?

I think someone should ask Chris Coulson about this...

Regards,
sh

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Christian Robottom Reis 09-08-2008 03:46 PM

Nuisance bug reports
 
On Mon, Sep 08, 2008 at 12:31:32PM +0100, Chris Coulson wrote:
> I came across this report this morning:
> https://bugs.launchpad.net/ubuntu/+bug/267675.
>
> I set it to Incomplete and asked the reporter to provide more information,
> on the off-chance that they might actually be trying to report a bug.
> However, a short while later the same user reported this bug:
> https://bugs.launchpad.net/ubuntu/+bug/267698.
>
> It seems to me that the user is just messing around.
>
> I'm not sure whether there is a procedure for making the Launchpad admins
> aware of this.

You'd be as surprised as I to find that the person filing these bugs has
an intel.com address. I'll sort it out, thanks for escalating this.
--
Christian Robottom Reis | http://async.com.br/~kiko/ | [+55 16] 3376 0125

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Chris Coulson 09-08-2008 05:00 PM

Nuisance bug reports
 
On Mon, 2008-09-08 at 12:46 -0300, Christian Robottom Reis wrote:
> On Mon, Sep 08, 2008 at 12:31:32PM +0100, Chris Coulson wrote:
> > I came across this report this morning:
> > https://bugs.launchpad.net/ubuntu/+bug/267675.
> >
> > I set it to Incomplete and asked the reporter to provide more information,
> > on the off-chance that they might actually be trying to report a bug.
> > However, a short while later the same user reported this bug:
> > https://bugs.launchpad.net/ubuntu/+bug/267698.
> >
> > It seems to me that the user is just messing around.
> >
> > I'm not sure whether there is a procedure for making the Launchpad admins
> > aware of this.
>
> You'd be as surprised as I to find that the person filing these bugs has
> an intel.com address. I'll sort it out, thanks for escalating this.

Thanks Christian.
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Iain Lane 09-08-2008 07:00 PM

Nuisance bug reports
 
Christian Robottom Reis wrote:
> On Mon, Sep 08, 2008 at 12:31:32PM +0100, Chris Coulson wrote:
>> I came across this report this morning:
>> https://bugs.launchpad.net/ubuntu/+bug/267675.
>>
>> I set it to Incomplete and asked the reporter to provide more information,
>> on the off-chance that they might actually be trying to report a bug.
>> However, a short while later the same user reported this bug:
>> https://bugs.launchpad.net/ubuntu/+bug/267698.
>>
>> It seems to me that the user is just messing around.
>>
>> I'm not sure whether there is a procedure for making the Launchpad admins
>> aware of this.
>
> You'd be as surprised as I to find that the person filing these bugs has
> an intel.com address. I'll sort it out, thanks for escalating this.

It looks to me, assuming good faith and all, that it might just be
someone testing a tool (or the API?). Perhaps the user just needs to be
pointed to the staging server.

Iain

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Christian Robottom Reis 09-08-2008 08:13 PM

Nuisance bug reports
 
On Mon, Sep 08, 2008 at 08:00:15PM +0100, Iain Lane wrote:
> Christian Robottom Reis wrote:
> > On Mon, Sep 08, 2008 at 12:31:32PM +0100, Chris Coulson wrote:
> >> I came across this report this morning:
> >> https://bugs.launchpad.net/ubuntu/+bug/267675.
> >>
> >> I set it to Incomplete and asked the reporter to provide more information,
> >> on the off-chance that they might actually be trying to report a bug.
> >> However, a short while later the same user reported this bug:
> >> https://bugs.launchpad.net/ubuntu/+bug/267698.
> >>
> >> It seems to me that the user is just messing around.
> >>
> >> I'm not sure whether there is a procedure for making the Launchpad admins
> >> aware of this.
> >
> > You'd be as surprised as I to find that the person filing these bugs has
> > an intel.com address. I'll sort it out, thanks for escalating this.
>
> It looks to me, assuming good faith and all, that it might just be
> someone testing a tool (or the API?). Perhaps the user just needs to be
> pointed to the staging server.

Yeah, that's probably what it is; Leann's contacted him to sort it out.

Please do escalate any issues similar to this when they happen -- the
Answer tracker for Launchpad or this list are appropriate. Thanks,
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"Martin Pool" 09-09-2008 12:29 AM

Nuisance bug reports
 
On Tue, Sep 9, 2008 at 6:13 AM, Christian Robottom Reis
<kiko@canonical.com> wrote:

>> It looks to me, assuming good faith and all, that it might just be
>> someone testing a tool (or the API?). Perhaps the user just needs to be
>> pointed to the staging server.
>
> Yeah, that's probably what it is; Leann's contacted him to sort it out.
>
> Please do escalate any issues similar to this when they happen -- the
> Answer tracker for Launchpad or this list are appropriate. Thanks,

Maybe also remind him (or others) that they can use
staging.launchpad.net for testing tools, because the data there is
regularly reset and won't disturb people doing real work. (Use common
sense.)

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Chris Coulson 09-18-2008 08:57 PM

Nuisance bug reports
 
On Mon, 2008-09-08 at 15:46 +0200, Stephan Hermann wrote:
> On Mon, 2008-09-08 at 12:31 +0100, Chris Coulson wrote:
> > I came across this report this morning:
> > https://bugs.launchpad.net/ubuntu/+bug/267675.
> >
> > I set it to Incomplete and asked the reporter to provide more
> > information, on the off-chance that they might actually be trying to
> > report a bug. However, a short while later the same user reported this
> > bug: https://bugs.launchpad.net/ubuntu/+bug/267698.
> >
> > It seems to me that the user is just messing around.
> >
> > I'm not sure whether there is a procedure for making the Launchpad
> > admins aware of this.
>
> I wonder why the automatic "bugsquad" answer was added, anyhow?
>
> I wonder now, if someone has read this bugreport carefully or just did
> some random sweep over launchpad bugs?
>
> I think someone should ask Chris Coulson about this...
>
> Regards,
> sh
>
> --
Stephan,

Sorry I didn't get back to you straight away. I can assure you that I
read all bug reports carefully and don't just sweep over them. When I
looked at the first one, I gave the reporter the opportunity to respond
by setting the status to incomplete, on the slim off-chance that they
might actually be trying to report a problem (this was before I knew the
real origin of the report). I explained this in the initial e-mail I
sent to this list.

You can see that when I came across the second one, I closed it straight
away.

I never just add a generic response to a report without reading it first
and understanding the problem. I just had to make that clear!

Thanks
Chris Coulson

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