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Old 07-16-2008, 03:46 AM
Dylan McCall
 
Default Are bugs ranked by linkings?

I had the recent realization that Launchpad Answers is a fantastic
service, and I have taken to pointing it out to new users. The simple
but organized way it is designed means that all the tickets I have ever
read on there have had happy endings.

My favourite thing with it, however, that puts it way above and beyond
the typical support tickets thing, is that Answers connects straight to
the bug tracker. If a novice user has a problem caused by a bug, we can
help that user by linking his question to that bug report. Instant,
effortless status updates personalized for him!

Then I had another thought: Does that have the impact it should? Right
now, the only people seeing this are going to be the people reading the
bug report or the question, which probably doesn't do much to actually
solve the bug.
Is there a place in Launchpad that will rank bug reports (or other such
resources) by how much they have been linked to from other sections of
the site? If not, I should point out that would be an amazingly useful
feature

Thanks,
-Dylan
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Old 07-30-2008, 07:49 AM
"Martin Pool"
 
Default Are bugs ranked by linkings?

On Wed, Jul 16, 2008 at 1:46 PM, Dylan McCall <dylanmccall@gmail.com> wrote:
> I had the recent realization that Launchpad Answers is a fantastic
> service, and I have taken to pointing it out to new users. The simple
> but organized way it is designed means that all the tickets I have ever
> read on there have had happy endings.
>
> My favourite thing with it, however, that puts it way above and beyond
> the typical support tickets thing, is that Answers connects straight to
> the bug tracker. If a novice user has a problem caused by a bug, we can
> help that user by linking his question to that bug report. Instant,
> effortless status updates personalized for him!

I'm glad you like it! I think that is pretty cool too, though it can
be taken further.

> Then I had another thought: Does that have the impact it should? Right
> now, the only people seeing this are going to be the people reading the
> bug report or the question, which probably doesn't do much to actually
> solve the bug.

Hm, so I would hope that once it gets linked to or turned into a bug
the bug will then be prioritised and hopefully solved by the
developers.

> Is there a place in Launchpad that will rank bug reports (or other such
> resources) by how much they have been linked to from other sections of
> the site? If not, I should point out that would be an amazingly useful
> feature

I don't think there is such a feature at the moment. The way I tend
to handle it is that when I get bug-mail or answer-mail, if the bug
has been hit by many people then I consider bumping up the priority,
or even working on it right away. A search ordered by the number of
questions might be interesting, and also a badge indicating a bug is
connected to answers or vice versa. Also I wonder if attaching an
answer makes the bug look recently-changed?

--
Martin <http://launchpad.net/~mbp/>
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