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"lists@ptfd.org" 12-29-2008 01:18 AM
HD Problem
 
My Laptop (Dell Latitude D820) running Kubuntu Intrepid has been working fine,
then I replaced the HD to get some more breathing room. Seemed to be working
well for some time but now suddenly it just stalls out, locking up
momentarily, for up to a couple of minuted.
In trying to determine what was going on I found it was pdflush and kjournald
that would be running excessively.
I began googleing around and found that my raw writes and seek error rates
seem very high, everything else seems fine, see below.

Any suggestions appreciated.
************************************************** *****************************************
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 115 100 006 Pre-fail Always
- 96973968
3 Spin_Up_Time 0x0003 097 097 000 Pre-fail Always
- 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always
- 78
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always
- 0
7 Seek_Error_Rate 0x000f 061 054 030 Pre-fail Always
- 30077214583
9 Power_On_Hours 0x0032 100 100 000 Old_age Always
- 211
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always
- 1
12 Power_Cycle_Count 0x0032 100 037 020 Old_age Always
- 78
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always
- 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always
- 0
188 Unknown_Attribute 0x0032 100 098 000 Old_age Always
- 125
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always
- 0
190 Airflow_Temperature_Cel 0x0022 062 035 045 Old_age Always
In_the_past 38 (0 10 45 24)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always
- 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always
- 6
193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always
- 4600
194 Temperature_Celsius 0x0022 038 065 000 Old_age Always
- 38 (0 18 0 0)
195 Hardware_ECC_Recovered 0x001a 052 046 000 Old_age Always
- 96973968
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always
- 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline -
0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always
- 0
254 Unknown_Attribute 0x0032 100 100 000 Old_age Always
- 0
************************************************** *******************************************
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Joel Oliver 01-19-2009 01:26 PM
HD Problem
 
lists@ptfd.org wrote:
> My Laptop (Dell Latitude D820) running Kubuntu Intrepid has been working fine,
> then I replaced the HD to get some more breathing room. Seemed to be working
> well for some time but now suddenly it just stalls out, locking up
> momentarily, for up to a couple of minuted.
> In trying to determine what was going on I found it was pdflush and kjournald
> that would be running excessively.
> I began googleing around and found that my raw writes and seek error rates
> seem very high, everything else seems fine, see below.
>
> Any suggestions appreciated.
> ************************************************** *****************************************
> SMART Attributes Data Structure revision number: 10
> Vendor Specific SMART Attributes with Thresholds:
> ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
> WHEN_FAILED RAW_VALUE
> 1 Raw_Read_Error_Rate 0x000f 115 100 006 Pre-fail Always
> - 96973968
> 3 Spin_Up_Time 0x0003 097 097 000 Pre-fail Always
> - 0
> 4 Start_Stop_Count 0x0032 100 100 020 Old_age Always
> - 78
> 5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always
> - 0
> 7 Seek_Error_Rate 0x000f 061 054 030 Pre-fail Always
> - 30077214583
> 9 Power_On_Hours 0x0032 100 100 000 Old_age Always
> - 211
> 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always
> - 1
> 12 Power_Cycle_Count 0x0032 100 037 020 Old_age Always
> - 78
> 184 Unknown_Attribute 0x0032 100 100 099 Old_age Always
> - 0
> 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always
> - 0
> 188 Unknown_Attribute 0x0032 100 098 000 Old_age Always
> - 125
> 189 High_Fly_Writes 0x003a 100 100 000 Old_age Always
> - 0
> 190 Airflow_Temperature_Cel 0x0022 062 035 045 Old_age Always
> In_the_past 38 (0 10 45 24)
> 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always
> - 0
> 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always
> - 6
> 193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always
> - 4600
> 194 Temperature_Celsius 0x0022 038 065 000 Old_age Always
> - 38 (0 18 0 0)
> 195 Hardware_ECC_Recovered 0x001a 052 046 000 Old_age Always
> - 96973968
> 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always
> - 0
> 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline -
> 0
> 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always
> - 0
> 254 Unknown_Attribute 0x0032 100 100 000 Old_age Always
> - 0
> ************************************************** *******************************************
>
Those are some of the biggest numbers on raw_error, seek_error and
hardware_ecc_recovered I've ever seen! I've seen drives with a slightly
tens of thousands of ecc_recovered that still work well, but your drive
only has been turned on for 211 hrs, shut off or rebooted 78 times and
forced off (holding the power button I assume, 6 times. That's a bad
new drive suffering from the "infant mortality syndrome" I suppose.
Hopefully this smart data will help you get a refund/replacement.

Joel.


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Gene Heskett 01-19-2009 01:51 PM
HD Problem
 
On Monday 19 January 2009, Joel Oliver wrote:
>lists@ptfd.org wrote:
>> My Laptop (Dell Latitude D820) running Kubuntu Intrepid has been working
>> fine, then I replaced the HD to get some more breathing room. Seemed to be
>> working well for some time but now suddenly it just stalls out, locking up
>> momentarily, for up to a couple of minuted.
>> In trying to determine what was going on I found it was pdflush and
>> kjournald that would be running excessively.
>> I began googleing around and found that my raw writes and seek error rates
>> seem very high, everything else seems fine, see below.
>>
>> Any suggestions appreciated.
>> ************************************************** ************************
>>***************** SMART Attributes Data Structure revision number: 10
>> Vendor Specific SMART Attributes with Thresholds:
>> ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
>> WHEN_FAILED RAW_VALUE
>> 1 Raw_Read_Error_Rate 0x000f 115 100 006 Pre-fail Always
>> - 96973968

Get your data off that drive and RMA it, its toast.

>> 3 Spin_Up_Time 0x0003 097 097 000 Pre-fail Always
>> - 0
>> 4 Start_Stop_Count 0x0032 100 100 020 Old_age Always
>> - 78
>> 5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always
>> - 0
Why this isn't going up I have no idea

>> 7 Seek_Error_Rate 0x000f 061 054 030 Pre-fail Always
>> - 30077214583
Yikes!

>> 9 Power_On_Hours 0x0032 100 100 000 Old_age Always
>> - 211
>> 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always
>> - 1
>> 12 Power_Cycle_Count 0x0032 100 037 020 Old_age Always
>> - 78
>> 184 Unknown_Attribute 0x0032 100 100 099 Old_age Always
>> - 0
>> 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always
>> - 0
>> 188 Unknown_Attribute 0x0032 100 098 000 Old_age Always
>> - 125
>> 189 High_Fly_Writes 0x003a 100 100 000 Old_age Always
>> - 0
>> 190 Airflow_Temperature_Cel 0x0022 062 035 045 Old_age Always
>> In_the_past 38 (0 10 45 24)
>> 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always
>> - 0
>> 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always
>> - 6
>> 193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always
>> - 4600
>> 194 Temperature_Celsius 0x0022 038 065 000 Old_age Always
>> - 38 (0 18 0 0)
That is fairly warm, but shouldn't be a factor at its age and powerup count.

>> 195 Hardware_ECC_Recovered 0x001a 052 046 000 Old_age Always
>> - 96973968
Ouch...
>> 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always
>> - 0
>> 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline
>> - 0
>> 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always
>> - 0
>> 254 Unknown_Attribute 0x0032 100 100 000 Old_age Always
>> - 0
>> ************************************************** ************************
>>*******************
>
>Those are some of the biggest numbers on raw_error, seek_error and
>hardware_ecc_recovered I've ever seen! I've seen drives with a slightly
>tens of thousands of ecc_recovered that still work well, but your drive
>only has been turned on for 211 hrs, shut off or rebooted 78 times and
>forced off (holding the power button I assume, 6 times. That's a bad
>new drive suffering from the "infant mortality syndrome" I suppose.
>Hopefully this smart data will help you get a refund/replacement.
>
>Joel.



--
Cheers, Gene
"There are four boxes to be used in defense of liberty:
soap, ballot, jury, and ammo. Please use in that order."
-Ed Howdershelt (Author)
If the human brain were so simple that we could understand it,
we would be so simple we couldn't.

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"lists@ptfd.org" 01-20-2009 03:18 PM
HD Problem
 
On Monday 19 January 2009 09:26:17 am Joel Oliver wrote:
> lists@ptfd.org wrote:
> > My Laptop (Dell Latitude D820) running Kubuntu Intrepid has been working
> > fine, then I replaced the HD to get some more breathing room. Seemed to
> > be working well for some time but now suddenly it just stalls out,
> > locking up momentarily, for up to a couple of minuted.
> > In trying to determine what was going on I found it was pdflush and
> > kjournald that would be running excessively.
> > I began googleing around and found that my raw writes and seek error
> > rates seem very high, everything else seems fine, see below.
> >
> > Any suggestions appreciated.
> > ************************************************** ***********************
> >****************** SMART Attributes Data Structure revision number: 10
> > Vendor Specific SMART Attributes with Thresholds:
> > ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED
> > WHEN_FAILED RAW_VALUE
> > 1 Raw_Read_Error_Rate 0x000f 115 100 006 Pre-fail Always
> > - 96973968
> > 3 Spin_Up_Time 0x0003 097 097 000 Pre-fail Always
> > - 0
> > 4 Start_Stop_Count 0x0032 100 100 020 Old_age Always
> > - 78
> > 5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always
> > - 0
> > 7 Seek_Error_Rate 0x000f 061 054 030 Pre-fail Always
> > - 30077214583
> > 9 Power_On_Hours 0x0032 100 100 000 Old_age Always
> > - 211
> > 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always
> > - 1
> > 12 Power_Cycle_Count 0x0032 100 037 020 Old_age Always
> > - 78
> > 184 Unknown_Attribute 0x0032 100 100 099 Old_age Always
> > - 0
> > 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always
> > - 0
> > 188 Unknown_Attribute 0x0032 100 098 000 Old_age Always
> > - 125
> > 189 High_Fly_Writes 0x003a 100 100 000 Old_age Always
> > - 0
> > 190 Airflow_Temperature_Cel 0x0022 062 035 045 Old_age Always
> > In_the_past 38 (0 10 45 24)
> > 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always
> > - 0
> > 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always
> > - 6
> > 193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always
> > - 4600
> > 194 Temperature_Celsius 0x0022 038 065 000 Old_age Always
> > - 38 (0 18 0 0)
> > 195 Hardware_ECC_Recovered 0x001a 052 046 000 Old_age Always
> > - 96973968
> > 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always
> > - 0
> > 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline
> > - 0
> > 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always
> > - 0
> > 254 Unknown_Attribute 0x0032 100 100 000 Old_age Always
> > - 0
> > ************************************************** ***********************
> >********************
>
> Those are some of the biggest numbers on raw_error, seek_error and
> hardware_ecc_recovered I've ever seen! I've seen drives with a slightly
> tens of thousands of ecc_recovered that still work well, but your drive
> only has been turned on for 211 hrs, shut off or rebooted 78 times and
> forced off (holding the power button I assume, 6 times. That's a bad
> new drive suffering from the "infant mortality syndrome" I suppose.
> Hopefully this smart data will help you get a refund/replacement.
>
> Joel.

Thanks to all who responded,

I have replaced the drive with a WD replacement, It is working great! Fast,
quiet and no slugs!

Now I have been arguing with Seagate, they say there drive is fine, cause it
passes their DOS seatools diagnostics. This reminds me of why I have not
purchased a seagate drive for many years, just a moment of weakness I guess!

Mike

--
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Porter Fire Department

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"D. R. Evans" 01-20-2009 03:36 PM
HD Problem
 
lists@ptfd.org said the following at 01/20/2009 09:18 AM :

>
> Now I have been arguing with Seagate, they say there drive is fine, cause it
> passes their DOS seatools diagnostics. This reminds me of why I have not
> purchased a seagate drive for many years, just a moment of weakness I guess!
>

That's very odd. Normally you should simply be able to send them the SMART
output and that should be the end of the issue: they should replace it with
no further questions asked.

I suggest you insist on escalating the issue. Eventually, you should be
able to reach someone who knows what SMART is, and at that point you should
be fine.

Doc

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