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Old 09-20-2011, 04:34 AM
Michael Mol
 
Default Confuzzled about bug severity

I've filed two bug reports today[1][2]. Now, when filing bugs, the
dropdown for 'severity' includes "Critical: The software crashes,
hangs, or causes you to lose data."

One bug did cause data loss (a configuration wipe; I'm now amused I
can use the bugtracker as a backup), and both bugs are indicated by
software crashes. Both bugs have also been downgraded to 'major' by
the bug wranglers. Am I misunderstanding something?

[1]https://bugs.gentoo.org/show_bug.cgi?id=383695
[2]https://bugs.gentoo.org/show_bug.cgi?id=383751

--
:wq
 
Old 09-21-2011, 05:02 AM
Mike Gilbert
 
Default Confuzzled about bug severity

On 09/20/2011 12:34 AM, Michael Mol wrote:
> I've filed two bug reports today[1][2]. Now, when filing bugs, the
> dropdown for 'severity' includes "Critical: The software crashes,
> hangs, or causes you to lose data."
>
> One bug did cause data loss (a configuration wipe; I'm now amused I
> can use the bugtracker as a backup), and both bugs are indicated by
> software crashes. Both bugs have also been downgraded to 'major' by
> the bug wranglers. Am I misunderstanding something?
>
> [1]https://bugs.gentoo.org/show_bug.cgi?id=383695
> [2]https://bugs.gentoo.org/show_bug.cgi?id=383751
>

To be honest, I downgraded the severity on those bugs to turn off the
distracting red highlight in the bug listing as I was wrangling. You did
nothing wrong.

In my defense, if you take Gentoo Linux as a whole, problems with grip
and bzr rank very low compared with more critical system packages.

Anyway, if you have a problem with the way I treat your bugs, feel free
to call me out on it.
 
Old 09-21-2011, 05:17 AM
Dale
 
Default Confuzzled about bug severity

Mike Gilbert wrote:

On 09/20/2011 12:34 AM, Michael Mol wrote:

I've filed two bug reports today[1][2]. Now, when filing bugs, the
dropdown for 'severity' includes "Critical: The software crashes,
hangs, or causes you to lose data."

One bug did cause data loss (a configuration wipe; I'm now amused I
can use the bugtracker as a backup), and both bugs are indicated by
software crashes. Both bugs have also been downgraded to 'major' by
the bug wranglers. Am I misunderstanding something?

[1]https://bugs.gentoo.org/show_bug.cgi?id=383695
[2]https://bugs.gentoo.org/show_bug.cgi?id=383751


To be honest, I downgraded the severity on those bugs to turn off the
distracting red highlight in the bug listing as I was wrangling. You did
nothing wrong.

In my defense, if you take Gentoo Linux as a whole, problems with grip
and bzr rank very low compared with more critical system packages.

Anyway, if you have a problem with the way I treat your bugs, feel free
to call me out on it.



I always leave it at the default and if needed mention the severity of
the problem in the comments section. The way I figure it is this, the
bug wrangler would likely know if it is serious enough to change it to
something that gets faster attention. Plus, if it is extremely bad,
he/she would also have a email address to get even quicker attention.


Now if it was something that I knew was 100% serious, maybe then I would
but off hand, I can't even think of a example of that. Even if it was a
serious gcc bug, most of us have two installed and could just switch to
another one.


Would this be a good way to do this?

Dale

:-) :-)
 
Old 09-21-2011, 11:16 AM
Michael Mol
 
Default Confuzzled about bug severity

On Wed, Sep 21, 2011 at 1:02 AM, Mike Gilbert <floppym@gentoo.org> wrote:
> On 09/20/2011 12:34 AM, Michael Mol wrote:
>> I've filed two bug reports today[1][2]. Now, when filing bugs, the
>> dropdown for 'severity' includes "Critical: The software crashes,
>> hangs, or causes you to lose data."
>>
>> One bug did cause data loss (a configuration wipe; I'm now amused I
>> can use the bugtracker as a backup), and both bugs are indicated by
>> software crashes. Both bugs have also been downgraded to 'major' by
>> the bug wranglers. Am I misunderstanding something?
>>
>> [1]https://bugs.gentoo.org/show_bug.cgi?id=383695
>> [2]https://bugs.gentoo.org/show_bug.cgi?id=383751
>>
>
> To be honest, I downgraded the severity on those bugs to turn off the
> distracting red highlight in the bug listing as I was wrangling. You did
> nothing wrong.
>
> In my defense, if you take Gentoo Linux as a whole, problems with grip
> and bzr rank very low compared with more critical system packages.

In the case of grip, I'd normally agree, but I've had it pounded into
my head since the 90s that buffer overflows are particularly bad, from
a security standpoint. Admittedly, CD ripping tools (hopefully) aren't
going to be a major attack vector.

In the case of bzr, I'm not sure it should be considered of low
importance in a source-based distro. Still, the program simply doesn't
work (when doing a checkout).

In both cases, the severity of the bug is high, although perhaps the
importance of the bug may not be so great.

>
> Anyway, if you have a problem with the way I treat your bugs, feel free
> to call me out on it.

I really do appreciate the work you and the other wranglers do...but
how do I do that?



--
:wq
 
Old 09-21-2011, 12:30 PM
Alan McKinnon
 
Default Confuzzled about bug severity

On Wed, 21 Sep 2011 01:02:20 -0400
Mike Gilbert <floppym@gentoo.org> wrote:

> On 09/20/2011 12:34 AM, Michael Mol wrote:
> > I've filed two bug reports today[1][2]. Now, when filing bugs, the
> > dropdown for 'severity' includes "Critical: The software crashes,
> > hangs, or causes you to lose data."
> >
> > One bug did cause data loss (a configuration wipe; I'm now amused I
> > can use the bugtracker as a backup), and both bugs are indicated by
> > software crashes. Both bugs have also been downgraded to 'major' by
> > the bug wranglers. Am I misunderstanding something?
> >
> > [1]https://bugs.gentoo.org/show_bug.cgi?id=383695
> > [2]https://bugs.gentoo.org/show_bug.cgi?id=383751
> >
>
> To be honest, I downgraded the severity on those bugs to turn off the
> distracting red highlight in the bug listing as I was wrangling. You
> did nothing wrong.
>
> In my defense, if you take Gentoo Linux as a whole, problems with grip
> and bzr rank very low compared with more critical system packages.
>
> Anyway, if you have a problem with the way I treat your bugs, feel
> free to call me out on it.


This has got to be the most confidence-inspiring reply from a
bug-wrangler ever in history! :-)

No sarcasm here, I really mean it as written.


--
Alan McKinnnon
alan.mckinnon@gmail.com
 
Old 09-21-2011, 01:37 PM
Mike Gilbert
 
Default Confuzzled about bug severity

On 09/21/2011 07:16 AM, Michael Mol wrote:
> In both cases, the severity of the bug is high, although perhaps the
> importance of the bug may not be so great.

Yeah, I think I've been doing the wrong thing here.

>>
>> Anyway, if you have a problem with the way I treat your bugs, feel free
>> to call me out on it.
>
> I really do appreciate the work you and the other wranglers do...but
> how do I do that?
>

To the right of the "Modifed" date is a link labeled "History". You can
use this to see who has touched your bug and what they changed. Just
send them an email if you have a question about something.

You can also bother us on Freenode in #gentoo-bugs.
 
Old 09-21-2011, 01:42 PM
Michael Mol
 
Default Confuzzled about bug severity

On Wed, Sep 21, 2011 at 9:37 AM, Mike Gilbert <floppym@gentoo.org> wrote:
> On 09/21/2011 07:16 AM, Michael Mol wrote:
>> In both cases, the severity of the bug is high, although perhaps the
>> importance of the bug may not be so great.
>
> Yeah, I think I've been doing the wrong thing here.
>
>>>
>>> Anyway, if you have a problem with the way I treat your bugs, feel free
>>> to call me out on it.
>>
>> I really do appreciate the work you and the other wranglers do...but
>> how do I do that?
>>
>
> To the right of the "Modifed" date is a link labeled "History". You can
> use this to see who has touched your bug and what they changed. Just
> send them an email if you have a question about something.
>
> You can also bother us on Freenode in #gentoo-bugs.

Has anyone today (besides Alan) told you you're awesome?


--
:wq
 

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