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-   -   More bugzilla restrictions should be applied to normal users (http://www.linux-archive.org/gentoo-development/525591-more-bugzilla-restrictions-should-applied-normal-users.html)

Markos Chandras 05-12-2011 08:19 PM

More bugzilla restrictions should be applied to normal users
 
Hi,

Quite a lot of users tend to change bugzilla fields without even
understand why they are doing it. Would it be possible to restrict users
from touching the following fields?

- Importance
- Severity
- CCing arches on their own (!)
- Blocks
- Keywords
- <...>

How do you feel about that? Does bugzilla allow such restrictions?

Regards,
--
Markos Chandras / Gentoo Linux Developer / Key ID: B4AFF2C2

"Jorge Manuel B. S. Vicetto" 05-12-2011 11:57 PM

More bugzilla restrictions should be applied to normal users
 
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Hash: SHA1

Hi Markos.

On 12-05-2011 20:19, Markos Chandras wrote:
> Hi,
>
> Quite a lot of users tend to change bugzilla fields without even
> understand why they are doing it. Would it be possible to restrict users
> from touching the following fields?
>
> - Importance
> - Severity
> - CCing arches on their own (!)
> - Blocks
> - Keywords
> - <...>
>
> How do you feel about that? Does bugzilla allow such restrictions?

I think we should trust our users. Some might feel tempted to "test all
the buttons", but I'm sure the majority will just try to fill a bug
report the best way they know how.
This topic has been raised a few times in the past and as far as I can
recall there never was a consensus about it. In any case, as pointed out
before, some developers want users to be able to CC them on bugs, at
least on some bugs, informed users can have a good idea about the
importance and or severity of a bug and in general being more open can
provide a more inviting environment for users to look at and or
contribute to Gentoo.
Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
userrel and a few others to look at and take care of it. Some of us can
go as far as locking users accounts - feel free to poke me if that need
ever arises.

> Regards,

- --
Regards,

Jorge Vicetto (jmbsvicetto) - jmbsvicetto at gentoo dot org
Gentoo- forums / Userrel / Devrel / KDE / Elections / RelEng
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"Francisco Blas Izquierdo Riera (klondike)" 05-13-2011 12:39 AM

More bugzilla restrictions should be applied to normal users
 
El 13/05/11 01:57, Jorge Manuel B. S. Vicetto escribió:
> Hi Markos.
>
> On 12-05-2011 20:19, Markos Chandras wrote:
> > Hi,
>
> > Quite a lot of users tend to change bugzilla fields without even
> > understand why they are doing it. Would it be possible to restrict users
> > from touching the following fields?
>
> > - Importance
> > - Severity
Never knew if these fields are really used. Anyway I have seen them been
resetted a few times and users usually don't touch them then.
> > - CCing arches on their own (!)
They can still manually add them I think ;)
> > - Blocks
I at least use that to let users easily report bugs on Hardened docs,
and maybe others do too
> > - Keywords
Yeah this one maybe needs being blocked.
> > How do you feel about that? Does bugzilla allow such restrictions?
>
> I think we should trust our users. Some might feel tempted to "test all
> the buttons", but I'm sure the majority will just try to fill a bug
> report the best way they know how.
> This topic has been raised a few times in the past and as far as I can
> recall there never was a consensus about it. In any case, as pointed out
> before, some developers want users to be able to CC them on bugs, at
> least on some bugs, informed users can have a good idea about the
> importance and or severity of a bug and in general being more open can
> provide a more inviting environment for users to look at and or
> contribute to Gentoo.
> Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
> userrel and a few others to look at and take care of it. Some of us can
> go as far as locking users accounts - feel free to poke me if that need
> ever arises.
I'd just like to add that usually a simple warning when users don't do
things properly suffices, I recall receiving one from Tommy[D] regarding
the use of CCing and after that I didn't do evil deeds with it again.

klondike

Markos Chandras 05-13-2011 10:10 AM

More bugzilla restrictions should be applied to normal users
 
On Thu, May 12, 2011 at 11:57:26PM +0000, Jorge Manuel B. S. Vicetto wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Hi Markos.
>
> On 12-05-2011 20:19, Markos Chandras wrote:
> > Hi,
> >
> > Quite a lot of users tend to change bugzilla fields without even
> > understand why they are doing it. Would it be possible to restrict users
> > from touching the following fields?
> >
> > - Importance
> > - Severity
> > - CCing arches on their own (!)
> > - Blocks
> > - Keywords
> > - <...>
> >
> > How do you feel about that? Does bugzilla allow such restrictions?
>
> I think we should trust our users. Some might feel tempted to "test all
> the buttons", but I'm sure the majority will just try to fill a bug
> report the best way they know how.
It is not a matter of trust. If you trust them, then blocking access to
these fields shouldn't be a problem anyway.
> This topic has been raised a few times in the past and as far as I can
> recall there never was a consensus about it. In any case, as pointed out
> before, some developers want users to be able to CC them on bugs, at
> least on some bugs, informed users can have a good idea about the
> importance and or severity of a bug and in general being more open can
> provide a more inviting environment for users to look at and or
> contribute to Gentoo.
First of all, I said "Ccing Arches". Of course they should be allowed to
CC anyone, but ccing arches creates too much noise for us and quite a
lot of them do not understand the purpose of arch alias.
> Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
> userrel and a few others to look at and take care of it. Some of us can
> go as far as locking users accounts - feel free to poke me if that need
> ever arises.
>
> > Regards,
>
How is this solution more elegant than the one I proposed? :)

Regards,
--
Markos Chandras / Gentoo Linux Developer / Key ID: B4AFF2C2

"Jorge Manuel B. S. Vicetto" 05-13-2011 11:59 AM

More bugzilla restrictions should be applied to normal users
 
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 13-05-2011 10:10, Markos Chandras wrote:
> On Thu, May 12, 2011 at 11:57:26PM +0000, Jorge Manuel B. S. Vicetto wrote:
...
>> This topic has been raised a few times in the past and as far as I can
>> recall there never was a consensus about it. In any case, as pointed out
>> before, some developers want users to be able to CC them on bugs, at
>> least on some bugs, informed users can have a good idea about the
>> importance and or severity of a bug and in general being more open can
>> provide a more inviting environment for users to look at and or
>> contribute to Gentoo.
> First of all, I said "Ccing Arches". Of course they should be allowed to
> CC anyone, but ccing arches creates too much noise for us and quite a
> lot of them do not understand the purpose of arch alias.

I failed to notice you were talking about arches, sorry about that.

>> Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
>> userrel and a few others to look at and take care of it. Some of us can
>> go as far as locking users accounts - feel free to poke me if that need
>> ever arises.
>>
>>> Regards,
>>
> How is this solution more elegant than the one I proposed? :)

All I'm saying is that we already have tools to deal with users that
abuse bugzilla and we've used them before when needed.

> Regards,

On 13-05-2011 00:39, Francisco Blas Izquierdo Riera (klondike) wrote:
> El 13/05/11 01:57, Jorge Manuel B. S. Vicetto escribió:
>> Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
>> userrel and a few others to look at and take care of it. Some of us can
>> go as far as locking users accounts - feel free to poke me if that need
>> ever arises.
> I'd just like to add that usually a simple warning when users don't do
> things properly suffices, I recall receiving one from Tommy[D] regarding
> the use of CCing and after that I didn't do evil deeds with it again.
>
> klondike

Francisco, thank you for mentioning this.
When talking about users abusing bugzilla I was talking about users that
repeatedly have a bad behaviour and that ignore warnings and or requests
from developers.

- --
Regards,

Jorge Vicetto (jmbsvicetto) - jmbsvicetto at gentoo dot org
Gentoo- forums / Userrel / Devrel / KDE / Elections / RelEng
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Thomas Kahle 05-20-2011 08:40 AM

More bugzilla restrictions should be applied to normal users
 
On 11:59 Fri 13 May , Jorge Manuel B. S. Vicetto wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> On 13-05-2011 10:10, Markos Chandras wrote:
> > On Thu, May 12, 2011 at 11:57:26PM +0000, Jorge Manuel B. S. Vicetto wrote:
> ...
> >> This topic has been raised a few times in the past and as far as I can
> >> recall there never was a consensus about it. In any case, as pointed out
> >> before, some developers want users to be able to CC them on bugs, at
> >> least on some bugs, informed users can have a good idea about the
> >> importance and or severity of a bug and in general being more open can
> >> provide a more inviting environment for users to look at and or
> >> contribute to Gentoo.
> > First of all, I said "Ccing Arches". Of course they should be allowed to
> > CC anyone, but ccing arches creates too much noise for us and quite a
> > lot of them do not understand the purpose of arch alias.
>
> I failed to notice you were talking about arches, sorry about that.
>
> >> Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
> >> userrel and a few others to look at and take care of it. Some of us can
> >> go as far as locking users accounts - feel free to poke me if that need
> >> ever arises.
> >>
> >>> Regards,
> >>
> > How is this solution more elegant than the one I proposed? :)
>
> All I'm saying is that we already have tools to deal with users that
> abuse bugzilla and we've used them before when needed.

+1

From time to time I see users that CC x86 because they run into a bug on
their x86-box. I've never seen a user doing that again after informing
them, so no problem here. On the other hand I see a benefit of
openness. So +1 for keeping everything as it is.

Cheers,
Thomas


>
> > Regards,
>
> On 13-05-2011 00:39, Francisco Blas Izquierdo Riera (klondike) wrote:
> > El 13/05/11 01:57, Jorge Manuel B. S. Vicetto escribió:
> >> Finally, whenever a user abuses bugzilla, you can poke bugzilla admins,
> >> userrel and a few others to look at and take care of it. Some of us can
> >> go as far as locking users accounts - feel free to poke me if that need
> >> ever arises.
> > I'd just like to add that usually a simple warning when users don't do
> > things properly suffices, I recall receiving one from Tommy[D] regarding
> > the use of CCing and after that I didn't do evil deeds with it again.
> >
> > klondike
>
> Francisco, thank you for mentioning this.
> When talking about users abusing bugzilla I was talking about users that
> repeatedly have a bad behaviour and that ignore warnings and or requests
> from developers.
>
> - --
> Regards,
>
> Jorge Vicetto (jmbsvicetto) - jmbsvicetto at gentoo dot org
> Gentoo- forums / Userrel / Devrel / KDE / Elections / RelEng
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>

--
Thomas Kahle
http://dev.gentoo.org/~tomka/


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