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Old 11-04-2010, 01:38 PM
Sven Lankes
 
Default ABRT opt-out? ( bugzilla bugzappers?)

On Thu, Nov 04, 2010 at 02:21:19PM +0100, Christoph Wickert wrote:

[Opt-out for ABRT-Reports]

> How would you do that? A popup in ABRT that reads
> "Sorry, but the maintainer of this package
> has decided to not accept any bug reports."

Nope.

App X crashes and then _nothing_ happens. Just as if abrtd wasn't
running.

Maybe a hint in the crash-list of the abrt app that the maintainer has
decided to not accept abrt generated bug-reports.

I like abrt but I'd say that it should be up to the maintainer if he
wants to use the tool or not. In particular when ignoring the reports
sheds a bad light on the projects bug-response-quality perception.

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Old 11-04-2010, 01:46 PM
Jiri Moskovcak
 
Default ABRT opt-out? ( bugzilla bugzappers?)

On 11/04/2010 03:38 PM, Sven Lankes wrote:
> On Thu, Nov 04, 2010 at 02:21:19PM +0100, Christoph Wickert wrote:
>
> [Opt-out for ABRT-Reports]
>
>> How would you do that? A popup in ABRT that reads
>> "Sorry, but the maintainer of this package
>> has decided to not accept any bug reports."
>
> Nope.
>
> App X crashes and then _nothing_ happens. Just as if abrtd wasn't
> running.
>
> Maybe a hint in the crash-list of the abrt app that the maintainer has
> decided to not accept abrt generated bug-reports.
>
> I like abrt but I'd say that it should be up to the maintainer if he
> wants to use the tool or not. In particular when ignoring the reports
> sheds a bad light on the projects bug-response-quality perception.
>

That's how the blacklist in ABRT works right now. But since I started
thinking about this I feel like it's not the right way, because hiding
crashes != fixing crashes and since we have ABRT in Fedora, users expect
to be (at least) notified about crashes, so I propose changing the
blacklist behaviour so user is notified about the crash, but when user
wants to report (or generate a backtrace) it will tell him something like:

ABRT can't report a bug in this application, because it's not able
to gather all required information. You can analyze the bug using ABRT,
but you have to create the report manually.

or something in that sense I bet someone get make a better and more
polite message...

Any other ideas?

J.
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Old 11-04-2010, 01:59 PM
R P Herrold
 
Default ABRT opt-out? ( bugzilla bugzappers?)

On Thu, 4 Nov 2010, Christoph Wickert wrote:

> How would you do that? A popup in ABRT that reads
>
> "Sorry, but the maintainer of this package
> has decided to not accept any bug reports."
>
> I think this would be a *really* bad user experience.

If telling the truth about Open Source development decisions
provide a '*really* bad user experience', the packager and the
hosting project has to decide

if a fork is in order, and if they can credibly do it; or

to remove the package and explain why; or

if it is such an immensely popular package that one 'CANNOT'
omit it [firefox and the Mozilla Foundation's approach on
trademarks comes to mind], still document a URL to the problem
in the popup on a pre package basis

Concealing and hiding from the truth (lying to one-self and
others about reality) can scarcely be called 'being excellent
to one another' or to the community toard which advocacy and
service are being targetted, no?

-- Russ herrold
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Old 11-04-2010, 02:00 PM
Frank Murphy
 
Default ABRT opt-out? ( bugzilla bugzappers?)

On 04/11/10 14:46, Jiri Moskovcak wrote:
<snip>

but when user
> wants to report (or generate a backtrace) it will tell him something like:
>
> ABRT can't report a bug in this application, because it's not able
> to gather all required information. You can analyze the bug using ABRT,
> but you have to create the report manually.

Thats where the user may say "Forget this"

>
> or something in that sense I bet someone get make a better and more
> polite message...
>

Be honest, not polite.
If a maintainer doesn't want auto generated bugz,
then tell the user.
"The maintainer would prefer a manully generated report,
please contact the package maintainer: foo-owner@
bugzilla component foo for further details"

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Frank Murphy
UTF_8 Encoded
Friend of Fedora
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Old 11-04-2010, 03:39 PM
Adam Williamson
 
Default ABRT opt-out? ( bugzilla bugzappers?)

On Thu, 2010-11-04 at 14:21 +0100, Christoph Wickert wrote:
> Am Donnerstag, den 04.11.2010, 12:18 +0100 schrieb Sven Lankes:
> > On Thu, Nov 04, 2010 at 02:15:30AM -0400, Orcan Ogetbil wrote:
> >
> > > The question is Am I using the time efficiently? OR Are the these
> > > tools actually preventing me to be efficient during my available time?
> >
> > Wasn't there some way for a maintainer to opt out of abrt?
> >
> > I remember seeing this being discussed but cannot find how to do it on
> > the abrt trac or in the man-pages.
> >
> > Was it just a plan? Is it not wanted?
>
> How would you do that? A popup in ABRT that reads
>
> "Sorry, but the maintainer of this package
> has decided to not accept any bug reports."
>
> I think this would be a *really* bad user experience.

When abrt is configured not to report bugs for a given package it simply
doesn't track those crashes at all. If the app crashes, you don't get an
abrt pop up. (AIUI, anyway.)
--
Adam Williamson
Fedora QA Community Monkey
IRC: adamw | Fedora Talk: adamwill AT fedoraproject DOT org
http://www.happyassassin.net

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