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Old 11-20-2008, 01:10 PM
Emmanuel Seyman
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

* Nicolas Mailhot [20/11/2008 15:04] :
>
> Any replacement must be at least as feature-full as bugzilla (not
> simpler because it forgets to do some stuff) and offer a bugzilla-like
> mode for existing reporters that do not have the time to learn yet
> another reporting UI.

And as an encore : it has to contain 109900+ bugs of existing data so
that we don't lose any history.

Emmanuel

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Old 11-20-2008, 06:02 PM
"Arthur Pemberton"
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

On Thu, Nov 20, 2008 at 12:57 PM, Casey Dahlin <cdahlin@redhat.com> wrote:
> Launchpad
> is supposed to grow good cross-site integration features just before it goes
> open source, but we've been waiting on both of those things for awhile now
> (and also Launchpad sucks. A lot.) Either way I think a new bug tracker
> would be an opportunity to improve on this point.

Maybe this changed, but I am pretty sure that LaunchPad is closed source.

> I'll add another bulletpoint.
> - Must be something we can talk RHEL in to using.
>
> Fedora and RHEL need to be in the same bug tracker. That's probably the
> biggest obstacle.

Agreed. Which is one of the major driving factors for this
questionnaire thread. I figure Bugzilla must be doing some things
right.


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Old 11-21-2008, 12:20 AM
"Andrew Cagney"
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

I'd like a "push upstream" button, as in create a corresponding bug in
the master upstream bug database. Bonus points if it then keeps them
somewhat in sync :-)

On Wed, Nov 19, 2008 at 5:47 PM, Arthur Pemberton <pemboa@gmail.com> wrote:
> This question is (for now) most a question of interest and curiosity.
> Maybe one day I may be bored and try to rewrite Bugzilla, who knows.

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Old 11-21-2008, 07:31 AM
yersinia
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

Well, also otrs (http://otrs.org/) is a very good bug tracking system, it is distribuited with GPL licence, have ITIL complaince (http://www.otrs.com/en/tools/faq/* ) . It is also possible to integrate with Nagios or openNMS. Can be useful to follow also this link

http://www.novell.com/partnerguide/product/201509.html (just for another ref - not for* other thing :=)* ). The "Remedy" to OTRS migration could be of interest to someone.


Regards

On Wed, Nov 19, 2008 at 11:47 PM, Arthur Pemberton <pemboa@gmail.com> wrote:

This question is (for now) most a question of interest and curiosity.

Maybe one day I may be bored and try to rewrite Bugzilla, who knows.



My question is, what do we need/want/like from Bugzilla? There are

several competing products, and I doubt we engineer type people use it

"just because". I'm also assuming that we use it for reasons other

than because of RedHat.



Can the unique features be enumerated for me?



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Old 11-21-2008, 08:50 AM
Emmanuel Seyman
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

* Andrew Cagney [21/11/2008 09:56] :
>
> I'd like a "push upstream" button, as in create a corresponding bug in
> the master upstream bug database. Bonus points if it then keeps them
> somewhat in sync :-)

Things to keep in mind :

- Users have to be pushed upstream as well. The reporter of the bug in
bugzilla.redhat.com must stay the reporter in the upstreamed bug
report.

- You need to check for dupes and not blindly open a bug in the upstream
bug tracker.

- Even if most upstreams use bugzilla, their notions of products and
components is different from Red Hat/Fedora's. You'll need to work out
a mapping from one to the other.

Emmanuel

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Old 11-21-2008, 09:09 AM
"Dominik 'Rathann' Mierzejewski"
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

On Friday, 21 November 2008 at 10:50, Emmanuel Seyman wrote:
> * Andrew Cagney [21/11/2008 09:56] :
> >
> > I'd like a "push upstream" button, as in create a corresponding bug in
> > the master upstream bug database. Bonus points if it then keeps them
> > somewhat in sync :-)
>
> Things to keep in mind :
>
> - Users have to be pushed upstream as well. The reporter of the bug in
> bugzilla.redhat.com must stay the reporter in the upstreamed bug
> report.
>
> - You need to check for dupes and not blindly open a bug in the upstream
> bug tracker.
>
> - Even if most upstreams use bugzilla, their notions of products and
> components is different from Red Hat/Fedora's. You'll need to work out
> a mapping from one to the other.

I'm beginning to see why Canonical thinks their Launchpad has to have only
one global instance.

Regards,
R.

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Old 11-21-2008, 10:15 AM
Emmanuel Seyman
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

* Dominik 'Rathann' Mierzejewski [21/11/2008 11:27] :
>
> I'm beginning to see why Canonical thinks their Launchpad has to have only
> one global instance.

[ Disclaimer : I'm a contributor to upstream Bugzilla ]

Moving bugs is hard and getting harder, IMHO.

It wasn't easy to do back in the early days and, since then, Bugzilla
has gained the abilty to customize statuses and resolutions, making it
even harder to push bugs from one bugzilla to another with prompting for
user interaction.

At this point, we're basically reduced to pushing a summary and
description (which may depend on information from other fields to be
pertinent and asking the user to fill in the rest). Which doesn't strike
me as a huge improvement over asking the reporter to open an account in
the upstream Bugzilla and copy/paste the summary and description himself
in the bug entry form.

That said, the "one bug tracker to rule them all" approach has a huge
number of problems as well.

Emmanuel

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Old 11-21-2008, 10:25 AM
Emmanuel Seyman
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

* Matej Cepl [21/11/2008 12:15] :
>
> No, they shouldn't and they shouldn't need to. We cannot force
> our reporters to crete accounts in the upstream bugzillas. We
> should deliver comments from the upstream bugzilla to our one
> (via XML-RPC I guess).

This has the inconvenience that :

a) Two (or more) conversations are taking place in the bug report.
b) Comments like "the fix proposed in comment #7 looks good" lose
all meaning, unless you know what comments come from which bug
tracker.

I suppose we can live with it, though.

> the upstream bugzilla in other tab. However, I have to admit that
> after brief query in the upstream database (e.g., in mozilla with
> the query tool in the new bug page) I just dump the bug there and
> let upstream triagers show that they know much better what's in
> their bugzilla.

Thanks for making their work more difficult, I guess.

Emmanuel

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Old 11-21-2008, 01:46 PM
Emmanuel Seyman
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

* Les Mikesell [21/11/2008 15:16] :
>
> If someone does this right, maybe it would be possible to cascade all
> the way up from user/site/enterprise instances and a working version

It could be done. This is why so much work has been done on the XML-RPC
workings for Bugzilla 3.2.

> included in the distribution would have templates for all the packages
> and a checkbox for whether or not to push a specific entry upstream or
> not.

Deciding to push a bug upstream or not cannot be reduced to checking a
box or pushing a button. You need to search the upstream bug tracker
before submitting and link your bug to an already existing bug in
upstream if it already exists, fill in new fields and make sure that
the fields that are dropped don't make the bug incomprehensible.

Emmanuel

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Old 11-21-2008, 03:00 PM
"Arthur Pemberton"
 
Default What do we need from Bugzilla? (was: My roadmap for a better Fedora)

On Fri, Nov 21, 2008 at 8:46 AM, Emmanuel Seyman
<emmanuel.seyman@club-internet.fr> wrote:
> * Les Mikesell [21/11/2008 15:16] :
>>
>> If someone does this right, maybe it would be possible to cascade all
>> the way up from user/site/enterprise instances and a working version
>
> It could be done. This is why so much work has been done on the XML-RPC
> workings for Bugzilla 3.2.
>
>> included in the distribution would have templates for all the packages
>> and a checkbox for whether or not to push a specific entry upstream or
>> not.
>
> Deciding to push a bug upstream or not cannot be reduced to checking a
> box or pushing a button. You need to search the upstream bug tracker
> before submitting and link your bug to an already existing bug in
> upstream if it already exists, fill in new fields and make sure that
> the fields that are dropped don't make the bug incomprehensible.
>
> Emmanuel


Wait, there is already an XML-RPC extension? My (possible) time may be
better spent building a UI then?

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