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Old 08-01-2008, 11:31 PM
"Guido Ledermann"
 
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Hello,

over a month ago I discovered a problem with HAL and large USB drives
and filed a bug. In the meantime, I neither got any response nor was
asked for further information or something similar. Just silence.

It's not that I would not understand that there are other problems
that are more important or more serious, but how can I know if I'm
read by the assignee? Should I be more patient? Is there a leak?

Cheers
Guido

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Old 08-02-2008, 05:46 AM
Anders Karlsson
 
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* Guido Ledermann <guido.ledermann@googlemail.com> [20080802 01:31]:
> Hello,
>
> over a month ago I discovered a problem with HAL and large USB drives
> and filed a bug. In the meantime, I neither got any response nor was
> asked for further information or something similar. Just silence.

Which BZ? I'm just curious.

> It's not that I would not understand that there are other problems
> that are more important or more serious, but how can I know if I'm
> read by the assignee? Should I be more patient? Is there a leak?

Just be patient. It will be handled eventually.

/Anders

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Old 08-02-2008, 07:23 AM
"Guido Ledermann"
 
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2008/8/2 Anders Karlsson <anders@trudheim.co.uk>:
> Which BZ? I'm just curious.

Uhm.. BZ? What is this?

>> It's not that I would not understand that there are other problems
>> that are more important or more serious, but how can I know if I'm
>> read by the assignee? Should I be more patient? Is there a leak?
>
> Just be patient. It will be handled eventually.

Hmmm... Should that be the solution? 8-)

Guido

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Old 08-02-2008, 07:58 AM
nodata
 
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Am Samstag, den 02.08.2008, 09:23 +0200 schrieb Guido Ledermann:
> 2008/8/2 Anders Karlsson <anders@trudheim.co.uk>:
> > Which BZ? I'm just curious.
>
> Uhm.. BZ? What is this?

What is your bugzilla bug number?

>
> >> It's not that I would not understand that there are other problems
> >> that are more important or more serious, but how can I know if I'm
> >> read by the assignee? Should I be more patient? Is there a leak?
> >
> > Just be patient. It will be handled eventually.
>
> Hmmm... Should that be the solution? 8-)
>
> Guido
>

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Old 08-02-2008, 08:01 AM
Pierre-Yves
 
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Guido Ledermann wrote:

2008/8/2 Anders Karlsson <anders@trudheim.co.uk>:

Which BZ? I'm just curious.


Uhm.. BZ? What is this?

BugZilla
The number of the bug

Pierre

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Old 08-02-2008, 08:22 AM
"Guido Ledermann"
 
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2008/8/2 Pierre-Yves <pingou@pingoured.fr>:
> Guido Ledermann wrote:
>>
>> 2008/8/2 Anders Karlsson <anders@trudheim.co.uk>:
>>>
>>> Which BZ? I'm just curious.
>>
>> Uhm.. BZ? What is this?
>
> BugZilla
> The number of the bug

OMG! It's 452900...

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Old 08-02-2008, 03:48 PM
Bruno Wolff III
 
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On Sat, Aug 02, 2008 at 07:46:52 +0200,
Anders Karlsson <anders@trudheim.co.uk> wrote:
>
> > It's not that I would not understand that there are other problems
> > that are more important or more serious, but how can I know if I'm
> > read by the assignee? Should I be more patient? Is there a leak?
>
> Just be patient. It will be handled eventually.

Why would you think that? I have had bugs open for very long times (several
years) without being resolved. (Though in the worst case, the developers
may not have access to the hardware that is having an issue.)

My recent frustration is with two Sabayon issues and the assignee hasn't
even confirmed they can (or can't) replicate the problem after a couple
of weeks.

Fedora's bug handling is not its strength.

Fedora is open source, so you might look to see if you can do more to try
to solve the problem. Depending on your background, time constraints and
how important the problem is to you, you might be able to make or get a fix
for it. A good idea is to search to see if other people had the problem
and what they did about it. There may already be a fix or work around that
hasn't made it back into Fedora. You can also look through the code. You don't
necessary need to be a great programmer or even fluent in the language the
code is written in to spot some errors. For example I have a problem with
the current X driver for ATIs and the issue is very low priority for the
developers because it involves old hardware (an LCD monitor that doesn't do
EDID). I don't understand the code well enough to write a proper fix, but I
was able to figure out a hack that will work for me.

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Old 08-03-2008, 07:08 AM
"Guido Ledermann"
 
Default No response for bug reports

2008/8/2 Bruno Wolff III <bruno@wolff.to>:
>> Just be patient. It will be handled eventually.
>
> Why would you think that? I have had bugs open for very long times (several
> years) without being resolved. (Though in the worst case, the developers
> may not have access to the hardware that is having an issue.)
>

I haven't had to wait such a long time in the past. The point is not
the time it takes to fix the bug, but the time to response to the
bug-reporter.

> My recent frustration is with two Sabayon issues and the assignee hasn't
> even confirmed they can (or can't) replicate the problem after a couple
> of weeks.

Similar issue here.

I don't complain about the time that is needed to fix the bugs. My
concern is that you, as the one who reports a bug, don't get some
information when the bug is read and the priority is categorized.
Maybe I would just appreciate a "read the bug - not so important"
message.

Guido

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