user cannot access email
 

This AM, I was home and decided to see if my server needed any updates.
Not thinking that anyone was at work, yet. When I arrived at work, it
was discovered that one user was at work and signed into his client
using Thunderbird. The server was hung (when I got to work) and I could
not get into it from ssh, nor a terminal, nor direct access to the
keyboard and monitor attached to the server. Upon reset, all worked,
except that that particular user can no longer access Thunderbird. An
error box pops up indicating that "Thunderbird is already running, but
is not responding. To open a new window, you must first close the
existing Thunderbird process, or restart your system." And included is
an "OK" button.

System restart yields the same pop-up box complaint. And I cannot find
any running Thunderbird processes. Further, other users can open
Thunderbird, just not this specific user that happened to be online at
the time of my command line update and upgrade.

Any suggestions regarding what to do now?

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user cannot access email
 

On Tue, May 20, 2008 at 12:07 PM, Bob Wooden <bobwdn@watsonboyce.com> wrote:

>
> System restart yields the same pop-up box complaint. And I cannot find
> any running Thunderbird processes. Further, other users can open
> Thunderbird, just not this specific user that happened to be online at
> the time of my command line update and upgrade.
>
> Any suggestions regarding what to do now?
>
Just suggestions:

Sounds like Thunderbird saves state information in a file in the
user's home directory. In my home directory, it is
.mozilla-thunderbird/fakoojmj.default/localstore.rdf I think the
fakoojmj part of the name is variable.

Renaming that file makes Thunderbird open in the default view. I also
notice a .mozilla-thunderbird/fakoojmj.default/lock symbolic link
while Thunderbird is open. That may be the culprit as well.

Charles

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