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Old 09-19-2012, 09:23 AM
Samuel Thibault
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

Brian, le Wed 19 Sep 2012 10:15:44 +0100, a écrit :
> On Wed 19 Sep 2012 at 03:14:05 +0200, lee wrote:
>
> > Richard Owlett <rowlett@cloud85.net> writes:
> >
> > > Should one not be able to switch out of the installation process and
> > > into a browser (2 are already included) to search out answers?
> >
> > One should be able to. Since I haven't tried the life-installer yet, I
> > don't know what's possible. It would be nice if one could switch
> > between the installer and a browser any time after starting the
> > installation. I wouldn't say it's needed since one can just reboot from
> > the installer into the life system, assuming that one doesn't lose much
> > when doing so. This assumption might be a bad idea, though.
>
> Boot into a live sytem. Start a browser. Start d-i. ALT-TAB between the
> two. Or CTRL-ALT-Fx for a virtual terminal.
> The feature you requested exists. Surely the bug could now be closed?

So you need to know in advance that you'll need a browser. If you don't
remember starting one, you're stuck in d-i. That's not really a good
solution.

Samuel


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Old 09-19-2012, 09:41 AM
Brian
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

On Wed 19 Sep 2012 at 11:23:10 +0200, Samuel Thibault wrote:

> Brian, le Wed 19 Sep 2012 10:15:44 +0100, a écrit :
> >
> > Boot into a live sytem. Start a browser. Start d-i. ALT-TAB between the
> > two. Or CTRL-ALT-Fx for a virtual terminal.
> > The feature you requested exists. Surely the bug could now be closed?
>
> So you need to know in advance that you'll need a browser. If you don't
> remember starting one, you're stuck in d-i. That's not really a good
> solution.

Yes, planning ahead is required if you want to stay in X. For a spur of
the moment need for information there is w3m in a terminal.


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Old 09-19-2012, 10:27 AM
Samuel Thibault
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

Brian, le Wed 19 Sep 2012 10:41:12 +0100, a écrit :
> On Wed 19 Sep 2012 at 11:23:10 +0200, Samuel Thibault wrote:
>
> > Brian, le Wed 19 Sep 2012 10:15:44 +0100, a écrit :
> > >
> > > Boot into a live sytem. Start a browser. Start d-i. ALT-TAB between the
> > > two. Or CTRL-ALT-Fx for a virtual terminal.
> > > The feature you requested exists. Surely the bug could now be closed?
> >
> > So you need to know in advance that you'll need a browser. If you don't
> > remember starting one, you're stuck in d-i. That's not really a good
> > solution.
>
> Yes, planning ahead is required if you want to stay in X. For a spur of
> the moment need for information there is w3m in a terminal.

How do you start a terminal? Going through the main menu is not an
option, one often needs to have both the question being asked by debconf
and the documentation at hand.

Samuel


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Old 09-19-2012, 11:43 AM
Brian
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

On Wed 19 Sep 2012 at 12:27:57 +0200, Samuel Thibault wrote:

> Brian, le Wed 19 Sep 2012 10:41:12 +0100, a écrit :
> >
> > Yes, planning ahead is required if you want to stay in X. For a spur of
> > the moment need for information there is w3m in a terminal.
>
> How do you start a terminal? Going through the main menu is not an
> option, one often needs to have both the question being asked by debconf
> and the documentation at hand.

I should have been clearer: CTRL-ALT-F1

With the Xfce Live image the installer window can be minimised. Also,
it does not cover the task bar at the bottom of the screen, so another
workspace is selectable. The documentation is only is a URL away.


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Old 09-19-2012, 11:46 AM
Samuel Thibault
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

Brian, le Wed 19 Sep 2012 12:43:43 +0100, a écrit :
> On Wed 19 Sep 2012 at 12:27:57 +0200, Samuel Thibault wrote:
>
> > Brian, le Wed 19 Sep 2012 10:41:12 +0100, a écrit :
> > >
> > > Yes, planning ahead is required if you want to stay in X. For a spur of
> > > the moment need for information there is w3m in a terminal.
> >
> > How do you start a terminal? Going through the main menu is not an
> > option, one often needs to have both the question being asked by debconf
> > and the documentation at hand.
>
> I should have been clearer: CTRL-ALT-F1

That's not very user friendly.

> With the Xfce Live image the installer window can be minimised. Also,
> it does not cover the task bar at the bottom of the screen, so another
> workspace is selectable. The documentation is only is a URL away.

Ok, but that's not the case with at least gnome/lxde. As mentioned in a
previous mail, that's what this bug could be about (documenting "use
the xfce liveCD" seems quite lazy to me)

Samuel


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Old 09-19-2012, 03:10 PM
Brian
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

On Wed 19 Sep 2012 at 13:46:52 +0200, Samuel Thibault wrote:

> Brian, le Wed 19 Sep 2012 12:43:43 +0100, a écrit :
>
> > With the Xfce Live image the installer window can be minimised. Also,
> > it does not cover the task bar at the bottom of the screen, so another
> > workspace is selectable. The documentation is only is a URL away.
>
> Ok, but that's not the case with at least gnome/lxde. As mentioned in a
> previous mail, that's what this bug could be about (documenting "use
> the xfce liveCD" seems quite lazy to me)

I wouldn't dream of suggesting such an addition to the documentation.

For GNOME and KDE ALT-F1 comes up with a menu. It's ALT-F2 on Xfce.

Is this user-friendly enough?


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Old 09-19-2012, 05:17 PM
lee
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

Brian <ad44@cityscape.co.uk> writes:

> On Wed 19 Sep 2012 at 03:14:05 +0200, lee wrote:
>
>> Richard Owlett <rowlett@cloud85.net> writes:
>>
>> > Should one not be able to switch out of the installation process and
>> > into a browser (2 are already included) to search out answers?
>>
>> One should be able to. Since I haven't tried the life-installer yet, I
>> don't know what's possible. It would be nice if one could switch
>> between the installer and a browser any time after starting the
>> installation. I wouldn't say it's needed since one can just reboot from
>> the installer into the life system, assuming that one doesn't lose much
>> when doing so. This assumption might be a bad idea, though.
>
> Boot into a live sytem. Start a browser. Start d-i. ALT-TAB between the
> two. Or CTRL-ALT-Fx for a virtual terminal.
>
> The feature you requested exists. Surely the bug could now be closed?

That's perfect and wonderful, thank you! Sure the bug can be closed.


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Old 09-19-2012, 06:46 PM
lee
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

Samuel Thibault <sthibault@debian.org> writes:

> Brian, le Wed 19 Sep 2012 12:43:43 +0100, a écrit :
>> On Wed 19 Sep 2012 at 12:27:57 +0200, Samuel Thibault wrote:
>>
>> > Brian, le Wed 19 Sep 2012 10:41:12 +0100, a écrit :
>> > >
>> > > Yes, planning ahead is required if you want to stay in X. For a spur of
>> > > the moment need for information there is w3m in a terminal.
>> >
>> > How do you start a terminal? Going through the main menu is not an
>> > option, one often needs to have both the question being asked by debconf
>> > and the documentation at hand.
>>
>> I should have been clearer: CTRL-ALT-F1
>
> That's not very user friendly.
>
>> With the Xfce Live image the installer window can be minimised. Also,
>> it does not cover the task bar at the bottom of the screen, so another
>> workspace is selectable. The documentation is only is a URL away.
>
> Ok, but that's not the case with at least gnome/lxde. As mentioned in a
> previous mail, that's what this bug could be about (documenting "use
> the xfce liveCD" seems quite lazy to me)

It was only about using the "normal" Debian installer which when I used
it last time (about a 3/4 year ago) didn't include any web browser at
all. It somewhere does tell you that you can press Alt-F3 or something
to get a console. The live installer could tell users that they can
press Ctrl-Alt-F1 (or something) to get one.

You are right that people would have to consider the possibility of
needing a web browser during the installation before they start. So
perhaps the following might make sense:


1.) Make the life installer the recommended default installer. People
choosing a different one might be expected to know what they are
doing.

2.) Change [1] to clearly present this recommendation. When you look at
[1], the life installer doesn't really show up. It says "Try Debian
live before installing". When I'm looking for the installer, I'm
not looking to try out Debian before installing it, so I'm
immediately ignoring this option and don't find out about it. Make
the life installer the only one presented on [1] and add links to
the installation manual and things like "press Ctrl-Alt-F1" so it is
easy for people to know and find out a few things they really should
know before starting to install. Links to the other versions of the
installer could (should) also be there so that people looking for
them can find them.


[1]: http://www.debian.org/distrib/

Maybe it's just me, but when I look at [1]:

"Getting Debian": Ok that's what I'm looking for. So where's the
installer?

"Debian is distributed freely over Internet.": Yeah I know that, so
where is the installer? --- Notice that I don't read any further, so I
don't see that there is a link to the installation manual. I'm serious,
I've been looking like 10 times or more at this page during the last
couple days and I only noticed that link just now, and that only because
it has a different colour now because I visited it when I followed an
URL in a post in this mailing list the other day and because I'm looking
more closely at the page now.

"Buy a set of ...": No, not what I want.

"Download a small ...": Hm, maybe, but I really don't care if the
download is small or not. With a small download, I might be missing
something useful and it might take longer to install because more stuff
needs to be downloaded and I don't want to wait on that.

"Download large ...": Ok, what means large?

"Buy a computer with Debian pre-installed": No, not what I want. So
what means large?

"Useful when the install target has no Internet connection.": Well, I do
have an internet connection. So what is it about?
"The CD/DVD images can be downloaded using HTTP/FTP, BitTorrent, or
Jigdo.": Yeah sure, I guess I can somehow download them!? That isn't
relevant here. BitTorrent is painfully slow and you might never get
what you're trying to get, and I don't know about jigdo, so screw that.

"The large CD and DVD images contain more packages, making it easier to
install machines without an Internet connection. However, if you get a
whole set of CDs or DVDs, you will get a lot of packages that you won't
actually use.": Err, hm, ok, what's that supposed to mean? That I would
download the whole distribution? Or a "larger" CD or DVD? There is only
so much you can fit onto a CD or DVD, so what does it mean? Maybe I
need a small image because I don't want to download so much?

"Use Internet to download additional files during installation.": I will
have to do that anyway unless I download the whole distribution. Even
if I download the whole distribution, it will become outdated. (Since
I'm running testing, I'm actually looking for an installer for testing.
That is even harder to find.)

"Buy a set ...": Ah, no, that takes too long ...


See what I mean?

1.) "Try Debian live before installing" is a tiny option at the bottom
right of the screen, overshadowed by all the others. It is the
first option that I filtered out on first sight of the page because
it is obviously not what I want, and it doesn't come back into view.

2.) Notice that I could only figure out what seems most advisable to use
by ruling out choices. There was no information on [1] that would
enable me to positively say "this is what I need". I could only
guess "this is what I probably *don't* need" and then take what was
left and find out by experimentation if it actually is what I need.
That isn't very user friendly.

I greatly appreciate having choices, so it's great to have many
different ways to install Debian. Now where's the installer I'm
actually looking for? I want to install testing, not stable. I don't
realise the one choice that would be most appropriate for me (a life
installer for testing) because the life installer is hidden. I know
that there's very likely an installer for testing somewhere because I've
used one before and I'll have to look for it. I never knew that there's
a life installer for stable, so I'm never gona look for a life installer
for testing ... So I end up sending a bug report like this one for a
problem that has been solved before the discussion about it even
started because nobody knew that the solution is already there.

That isn't very user friendly. There is no need to list all available
installers on [1]. Just put the live installer big onto that page as
the only one and a list of links to others and to documentation. I can
figure that out. That's much easier for me than having various
informations spread out more or less randomly all over the page, like
the link to the installation manual is at some random place on the page
I never look at.


Now you might say "that's just you". Before you say that, look at the
discussion and at how many people mentioned that there is a life
installer available. IIRC, there was only one who kinda mentioned it
--- out of how many?

How many times has the life installer been downloaded, and how does that
compare to downloads of the others?


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Old 09-20-2012, 12:44 PM
Jon Dowland
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

On Mon, Sep 17, 2012 at 07:58:36PM +0200, lee wrote:
> Jon Dowland <jmtd@debian.org> writes:
>
> > The installer (in expert mode) supports an ssh client on an alternative
> > VT, afaik. One can connect to another machine with stuff already
> > installed via this if necessary. Surely this is sufficient to address
> > the request.
>
> It requires you to have a computer you can connect to, and it is exactly
> the need to have another working computer before installing Debian on
> one which I would like to see eliminated.

I see. Is this a genuine need, or a hypothetical one? In my experience, the
kind of people who might desire a working environment during an install are the
types of "power" users likely to have a few machines lying around. Personally,
I think you should just finish the install and use the machine you're
installing to. A perfect excuse to go and read a book for 10 minutes or so.

> Or can I connect to yours any time I might need to? Can I put software on
> some storage media like a CD or DVD with that without having to come around
> to pick it up?

Of course you couldn't.

> In case I do have another working computer, I don't need ssh to connect to
> it. It's easier for me to use it directly.

That rules out access to a remote server such as a VPS.


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Old 09-20-2012, 04:34 PM
lee
 
Default Bug#687804: installation-reports: users are not able to review external documentation while stuck in the installer

Jon Dowland <jmtd@debian.org> writes:

> On Mon, Sep 17, 2012 at 07:58:36PM +0200, lee wrote:
>> Jon Dowland <jmtd@debian.org> writes:
>>
>> > The installer (in expert mode) supports an ssh client on an alternative
>> > VT, afaik. One can connect to another machine with stuff already
>> > installed via this if necessary. Surely this is sufficient to address
>> > the request.
>>
>> It requires you to have a computer you can connect to, and it is exactly
>> the need to have another working computer before installing Debian on
>> one which I would like to see eliminated.
>
> I see. Is this a genuine need, or a hypothetical one?

It is a genuine need. Every time I installed Debian, I wished I had
another, working computer at hand, and every time I've had that, it was a
great relief. You know that when you install an OS nowadays, you really
should have another, working computer at hand (i. e. you're basically
required to have one). If something (unforeseen) goes wrong, you do
need it. This requirement is ridiculous. It has come up only about 12
years ago --- and aren't things nowadays supposed to be easier than they
were instead of being more difficult?

> In my experience, the kind of people who might desire a working
> environment during an install are the types of "power" users likely to
> have a few machines lying around.

It can be useful for this kind of people, especially when they don't
have the other computers lying around. It can also be useful for
everyone else.

The discussion we have had was going in part about clueless users trying
to install Debian who get stuck when they need to make decisions about
partitioning due to insufficient knowledge. So it was proposed to put
information into the D/i that allows them to make educated decisions
about partitioning. It was objected that this would have to be quite a
lot of information, that the users won't read it, that the D/i isn't the
right place for this kind of user education and that users who don't
know what to do at that point are in the wrong place ... So it was
proposed to let users have a working system /before/ they install. That
takes away the need to install so that they can take their time to learn
what they need to learn /before/ they start the installation. On top of
that, it allows them to get more information at any time during the
installation process. It eliminates the need to have another, working
computer at hand when installing Debian.

> Personally, I think you should just finish the install and use the
> machine you're installing to. A perfect excuse to go and read a book
> for 10 minutes or so.

In most cases, it might be possible to do some kind of emergency
installation to get a system running to the point where it's sufficient
to acquire the information or software needed. Once you got that, you
will have to start over again and try to get it right this time, and if
it doesn't work, you can start the next round. That doesn't make
sense.

The most failures of the installer I have seen was the inability to
install grub. It just won't do it, no matter what. At that point, you
have spent quite some time with making all the settings, with carefully
setting up the partitioning, and you have downloaded the packages you
need. The installation is almost finished, but the installer says it
cannot install grub.

Now you're telling me I need to start over again and do an emergency
installation. Then I need to set up the system so I can get what I
need. That involves downloading a minimal graphical environment because
I want at least a decent web browser. Depending on how fast my internet
connection is, that can take many hours. Then I need to start over from
scratch again and go through the whole installation process again to
find out if grub can be installed or not. If it can't, start the next
round.

How many days do you expect me to spend with trying to install Debian?
Last time, I spent a whole day on it because grub couldn't be installed
until I finally gave up and installed it in a way in which I didn't want
to. (If you're curious, I wanted everything on a RAID-1. It was
impossible. I knew it should be possible because I managed to do that
after lots of trouble on another computer before.)

>> Or can I connect to yours any time I might need to? Can I put software on
>> some storage media like a CD or DVD with that without having to come around
>> to pick it up?
>
> Of course you couldn't.

So how much does that actually help me?

>> In case I do have another working computer, I don't need ssh to connect to
>> it. It's easier for me to use it directly.
>
> That rules out access to a remote server such as a VPS.

Yes it does. Can I put software onto some storage media with that? I
would be able to use lynx (if it's available on the remote server or if
I can make it available), and I might be able to look at configuration
files and installed documentation. It's better than nothing *if* you
have it. I don't have it. Maybe I could get it by taking a trial
rental of a remote server which I might be able to get for free without
having to wait too long.

To what lengths are we expected to go to be able to install Debian? How
many days are we expected to spend with planning ahead for it, and how
many days are we expected to invest to successfully perform the task?

I know it can be an easy and straightforward task and you're done after
a short time. I know it likely won't be like that before I start when I
want to install on software raid.


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