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Old 02-24-2012, 04:28 AM
David Christensen
 
Default bug report request for advice

debian-user:

http://www.debian.org/Bugs/Reporting states:

"If you are unable to determine which package your bug report
should be filed against, please send e-mail to the Debian user mailing
list asking for advice."



I have downloaded this document:


http://www.ridgid.com/ASSETS/8E8B3EDB0B5A4C9DBFD0A233725BB01C/940-713-030.10_1224_Threading_Machine_Man.pdf


The document displays correctly using Document Viewer 2.30.3.


When I try to print pages 11, 12, and 13 on my HP LaserJet P2055dn laser
printer, the print preview is correct. However, pages 11 and 13 print
incorrectly.



I am able to correctly view and print the document using Microsoft
Windows XP Professional 5.1.2600 and Adobe Reader 7.0.8.



My guess is that there is a bug in the Debian printer driver (?).


How do I file a bug report?


TIA,

David


2012-02-23 21:22:38 dpchrist@p43400e ~
$ cat /etc/debian_version
6.0.4

2012-02-23 21:22:41 dpchrist@p43400e ~
$ uname -a
Linux p43400e 2.6.32-5-686 #1 SMP Mon Jan 16 16:04:25 UTC 2012 i686
GNU/Linux



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Old 02-24-2012, 07:06 AM
Lorenzo Sutton
 
Default bug report request for advice

Hi,

I'm no expert about this, but some suggestions to hopefully point you in
the right direction at reporting this...


On 24/02/12 06:28, David Christensen wrote:

debian-user:

http://www.debian.org/Bugs/Reporting states:

"If you are unable to determine which package your bug report
should be filed against, please send e-mail to the Debian user mailing
list asking for advice."



I have downloaded this document:


http://www.ridgid.com/ASSETS/8E8B3EDB0B5A4C9DBFD0A233725BB01C/940-713-030.10_1224_Threading_Machine_Man.pdf




The document displays correctly using Document Viewer 2.30.3.

I guess that is evince.



When I try to print pages 11, 12, and 13 on my HP LaserJet P2055dn
laser printer, the print preview is correct. However, pages 11 and 13
print incorrectly.


What does 'incorrectly' mean? Should you file a bug report you should
try and detail as much as possible about this.


Does it 'print' correctly if you print to file instead of hardware
printer? It does here.





I am able to correctly view and print the document using Microsoft
Windows XP Professional 5.1.2600 and Adobe Reader 7.0.8.



My guess is that there is a bug in the Debian printer driver (?).
You sohuld try and pin down what printer driver you are using. But also
consider that I *think* when evince prints it's relying on external
tools such as postscript etc.


How do I file a bug report?

There are various ways to do it. One very handy one is to run the command:

reportbug [name_of_package]

If you are running this for the first time it will present a kind of
'wizard' to configure it. You can leave most options at the default if
you don't know what to answer.


Lorenzo.


TIA,

David


2012-02-23 21:22:38 dpchrist@p43400e ~
$ cat /etc/debian_version
6.0.4

2012-02-23 21:22:41 dpchrist@p43400e ~
$ uname -a
Linux p43400e 2.6.32-5-686 #1 SMP Mon Jan 16 16:04:25 UTC 2012 i686
GNU/Linux






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Old 02-26-2012, 01:38 PM
Camaleón
 
Default bug report request for advice

On Thu, 23 Feb 2012 21:28:34 -0800, David Christensen wrote:

(...)

Tip: save/export the PDF file as PS (PostScript), open it and try to
print the failed pages again.

> When I try to print pages 11, 12, and 13 on my HP LaserJet P2055dn laser
> printer, the print preview is correct. However, pages 11 and 13 print
> incorrectly.

Can you print the said pages with another PDF viewer or is just Evince
that fails?

> I am able to correctly view and print the document using Microsoft
> Windows XP Professional 5.1.2600 and Adobe Reader 7.0.8.
>
>
> My guess is that there is a bug in the Debian printer driver (?).
>
>
> How do I file a bug report?

It depends on where ths bug can be:

- PDF viewer
To discard this try to print from a different application

- Printing system or drivers
If you get the same error when printing from different programs the
problem can be in drivers/PPD file of printer settings. You can also try
with a different PPD file (PCL6 instead PostScript).

- The generated PDF file itself that has some sort of incompatibility
problem with your printer settings or drivers.

Greetings,

--
Camaleón


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Old 03-07-2012, 12:53 AM
David Christensen
 
Default bug report request for advice

debian-user:

Thanks for the replies. :-)


Lorenzo Sutton wrote:
> I guess that is evince.

Help -> About says:

About Document Viewer

Document Viewer 2.30.3
Document Viewer
Using poppler/cairo (0.12.4)
(c) 1996-2009 The Evince authors
http://www.gnome.org/projects/evince


> What does 'incorrectly' mean?

Some images and text blocks have chunks broken out of them and
rearranged on the page.



If somebody wants me to scan a hard copy and e-mail it to them, I can do
that.



> Does it 'print' correctly if you print to file instead of hardware
printer?


Printing to a file creates output.pdf. output.pdf looks correct using
Document Viewer, but prints incorrectly (identical with hardcopy
obtained by printing from source file directly).



> My guess is that there is a bug in the Debian printer driver (?).

How do I test that hypothesis?


> You sohuld try and pin down what printer driver you are using.

How do I determine what printer driver my system is using?


> But also consider that I *think* when evince prints it's relying on
external tools such as postscript etc.


How do I test that hypothesis?


Camaleón wrote:
> Can you print the said pages with another PDF viewer or is just
Evince that fails?

> It depends on where ths bug can be:
> - PDF viewer
> To discard this try to print from a different application

Please suggest another PDF viewer that is available using apt-get and I
will test.



> - Printing system or drivers
> If you get the same error when printing from different programs the
problem can be in drivers/PPD file of printer settings. You can also try
with a different PPD file (PCL6 instead PostScript).


STFW:


http://hplipopensource.com/hplip-web/models/laserjet/hp_laserjet_p2055dn.html

Leads me to believe that Debian 6.0.4 should support my HP LaserJet
P2055dn OOTB.



> - The generated PDF file itself that has some sort of incompatibility
problem with your printer settings or drivers.

Hopefully, that will be repeatable for someone with Debian 6.0.4 and an
HP LaserJet P2055dn.



David


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Old 03-07-2012, 09:17 AM
Brian
 
Default bug report request for advice

On Tue 06 Mar 2012 at 17:53:05 -0800, David Christensen wrote:

> > You sohuld try and pin down what printer driver you are using.
>
> How do I determine what printer driver my system is using?

>From http://localhost/printers.

> > But also consider that I *think* when evince prints it's relying on
> external tools such as postscript etc.
>
> How do I test that hypothesis?

Which Debian distribution are you using?


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Old 03-07-2012, 11:10 AM
Camaleón
 
Default bug report request for advice

On Tue, 06 Mar 2012 17:53:05 -0800, David Christensen wrote:

> debian-user:
>
> Thanks for the replies. :-)

Fine, but for the next time don't be lazy and reply each user separately,
on its own thread >;-)

> Camaleón wrote:
> > Can you print the said pages with another PDF viewer or is just
> Evince that fails?
> > It depends on where ths bug can be:
> > - PDF viewer
> > To discard this try to print from a different application
>
> Please suggest another PDF viewer that is available using apt-get and I
> will test.

You can open PDF files with The Gimp, there's no need to install
additional packages. There is also the old xpdf though I dunno about its
dependencies.

> > - Printing system or drivers
> > If you get the same error when printing from different programs the
> problem can be in drivers/PPD file of printer settings. You can also try
> with a different PPD file (PCL6 instead PostScript).
>
> STFW:
>
>
> http://hplipopensource.com/hplip-web/models/laserjet/hp_laserjet_p2055dn.html
>
> Leads me to believe that Debian 6.0.4 should support my HP LaserJet
> P2055dn OOTB.

Sure, the printer is supported but that does not avoid the possibility of a
bug in the printer driver or elsewhere :-)

What I meant is that you can select a different driver for the printer (for
instance, generic pcl 6) and test with it.

> > - The generated PDF file itself that has some sort of incompatibility
> problem with your printer settings or drivers.
>
> Hopefully, that will be repeatable for someone with Debian 6.0.4 and an
> HP LaserJet P2055dn.

If that's the underlying problem, yup. Now you will have to find someone with
that printer to run the tests.

Greetings,

--
Camaleón


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Old 03-08-2012, 03:22 AM
David Christensen
 
Default bug report request for advice

On 03/07/2012 02:17 AM, Brian wrote:

From http://localhost/printers.


When I browse http://localhost/printers, I see:

Not Found

The requested URL /printers was not found on this server.
Apache/2.2.16 (Debian) Server at localhost Port 80


Note that Apache is installed (via apt-get) on this machine (for web
development).




Which Debian distribution are you using?


>> 2012-02-23 21:22:38 dpchrist@p43400e ~
>> $ cat /etc/debian_version
>> 6.0.4


On 03/07/2012 04:10 AM, Camaleón wrote:
> Fine, but for the next time don't be lazy and reply each user
separately, on its own thread>;-)


1. That scatters the conversation.

2. I'd rather not repeat myself on multiple threads.


> You can open PDF files with The Gimp, there's no need to install
additional packages.


Page 13 (page 11) of the source PDF imports, displays, and prints
correctly using GIMP 2.6.10



> What I meant is that you can select a different driver for the
printer (for instance, generic pcl 6) and test with it.


When I browse http://localhost:631/printers/, I see:

Home Administration Classes Online Help Jobs
Printers


Search in Printers:

Showing 1 of 1 printer.
â–¼ Queue Name â–¼ Description Location Make and Model Status
HP_LaserJet_P2055dn HP LaserJet P2055dn HP LaserJet p2055dn pcl3,
hpcups 3.10.6 Idle



When I follow the link "HP_LaserJet_P2055dn", I see:

HP_LaserJet_P2055dn (Idle, Accepting Jobs, Not Shared)
Description: HP LaserJet P2055dn
Location:
Driver: HP LaserJet p2055dn pcl3, hpcups 3.10.6 (color, 2-sided
printing)

Connection: socket://192.168.0.20:9100
Defaults: job-sheets=none, none media=na_letter_8.5x11in
sides=one-sided

Jobs

Search in HP_LaserJet_P2055dn:

No jobs.


There are two drop-down lists between "HP_LaserJet_P2055dn (Idle,
Accepting Jobs, Not Shared)" and "Description: HP LaserJet P2055dn".
Choosing items from either doesn't seem to do anything...



I created another CUPS printer object via http://localhost:631/admin ->
Add Printer -> Discovered Network Printers: HP LaserJet P2055dn [EB4B06]
(HP HP LaserJet P2055dn) -> HP_HP_LaserJet_P2055dn_bug_test_1 -> HP
LaserJet p2055dn hpijs pcl3, 3.10.6 (en). Document Viewer 2.30.3
displays the source PDF correctly, "Print Preview" displays the source
PDF correctly, and the document prints correctly.



Therefore, the bug is in the "HP LaserJet p2055dn pcl3, hpcups 3.10.6
(color, 2-sided printing) driver" (?).



Is the suspect printer driver in one of these files?

2012-03-07 20:13:50 dpchrist@p43400e ~
$ locate *.ppd | grep 2055
/etc/cups/ppd/HP_LaserJet_P2055dn.ppd
/usr/share/ppd/hplip/HP/hp-laserjet_p2055dn-ps.ppd


David


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Old 03-08-2012, 02:04 PM
Camaleón
 
Default bug report request for advice

On Wed, 07 Mar 2012 20:22:27 -0800, David Christensen wrote:

> On 03/07/2012 04:10 AM, Camaleón wrote:
> > Fine, but for the next time don't be lazy and reply each user
> separately, on its own thread>;-)
>
> 1. That scatters the conversation.

On the contrary, it helps to keep the thread in a clearer state for
prospective users that later read the thread.

> 2. I'd rather not repeat myself on multiple threads.

You'll have to should required (I don't read all your responses) ;-)

> > You can open PDF files with The Gimp, there's no need to install
> additional packages.
>
> Page 13 (page 11) of the source PDF imports, displays, and prints
> correctly using GIMP 2.6.10

Fine. Then it can be a problem localized/triggered in/by Evince.

> > What I meant is that you can select a different driver for the
> printer (for instance, generic pcl 6) and test with it.
>
> When I browse http://localhost:631/printers/, I see:

(...)

LaserJet p2055dn pcl3, hpcups 3.10.6
^^^^^^^^^^^^^^^^^^^

Mmm... that looks like a PCL3 driver coming from hplip.

> When I follow the link "HP_LaserJet_P2055dn", I see:

(...)

> There are two drop-down lists between "HP_LaserJet_P2055dn (Idle,
> Accepting Jobs, Not Shared)" and "Description: HP LaserJet
> P2055dn".
> Choosing items from either doesn't seem to do anything...

You don't have to *edit* the current printer instance but *adding* a new
one with the desired PS driver.

> I created another CUPS printer object via http://localhost:631/admin ->
> Add Printer -> Discovered Network Printers: HP LaserJet P2055dn [EB4B06]
> (HP HP LaserJet P2055dn) -> HP_HP_LaserJet_P2055dn_bug_test_1 -> HP
> LaserJet p2055dn hpijs pcl3, 3.10.6 (en). Document Viewer 2.30.3
> displays the source PDF correctly, "Print Preview" displays the source
> PDF correctly, and the document prints correctly.

Well, yes, that's what I meant but better than choosing PCL is using a
PostScript driver, it will provide the best results for your printouts.

> Therefore, the bug is in the "HP LaserJet p2055dn pcl3, hpcups 3.10.6
> (color, 2-sided printing) driver" (?).

So it seems. But it can be just a weird incompatibility between the main
three actors of the play: evince + ppd file + pdf document.

> Is the suspect printer driver in one of these files?
>
> 2012-03-07 20:13:50 dpchrist@p43400e ~ $ locate *.ppd | grep 2055
> /etc/cups/ppd/HP_LaserJet_P2055dn.ppd
> /usr/share/ppd/hplip/HP/hp-laserjet_p2055dn-ps.ppd

That's the file you should be using for the printer (PS), but my guess is
that you've selected "hp-laserjet_p2055dn-pcl3.ppd" instead.

Greetings,

--
Camaleón


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