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Old 04-07-2011, 07:20 PM
Jason Hsu
 
Default Your favorite bug tracking system

I need a bug tracking system for Swift Linux (www.swiftlinux.org).

I have no prior experience with bug tracking systems, so I have NO idea what to look for. What do you like and dislike about the various bug tracking systems? I'd especially like to hear your opinions on Bugzilla (used by GNOME, KDE, OpenOffice, Red Hat, Mandriva, and Gentoo) and Launchpad (used by Ubuntu and others).

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Jason Hsu <jhsu802701@jasonhsu.com>


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Old 04-07-2011, 08:06 PM
"Carlos Miranda Molina (Mstaaravin)"
 
Default Your favorite bug tracking system

On Thu, Apr 7, 2011 at 4:20 PM, Jason Hsu <jhsu802701@jasonhsu.com> wrote:
> I need a bug tracking system for Swift Linux (www.swiftlinux.org).
>
> I have no prior experience with bug tracking systems, so I have NO idea what to look for. *What do you like and dislike about the various bug tracking systems? *I'd especially like to hear your opinions on Bugzilla (used by GNOME, KDE, OpenOffice, Red Hat, Mandriva, and Gentoo) and Launchpad (used by Ubuntu and others).
>

http://www.redmine.org/

Integrate issues, wiki, etc.


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Old 04-08-2011, 03:18 PM
Paul Johnson
 
Default Your favorite bug tracking system

On 04/07/2011 02:20 PM, Jason Hsu wrote:
> I need a bug tracking system for Swift Linux (www.swiftlinux.org).
>
> I have no prior experience with bug tracking systems, so I have NO idea what to look for. What do you like and dislike about the various bug tracking systems? I'd especially like to hear your opinions on Bugzilla (used by GNOME, KDE, OpenOffice, Red Hat, Mandriva, and Gentoo) and Launchpad (used by Ubuntu and others).

MapDust, but obviously, it's kind of specialized.
 
Old 04-08-2011, 03:40 PM
lino charly
 
Default Your favorite bug tracking system

On Fri, Apr 8, 2011 at 1:36 AM, Carlos Miranda Molina (Mstaaravin)
<mstaaravin@gmail.com> wrote:
> On Thu, Apr 7, 2011 at 4:20 PM, Jason Hsu <jhsu802701@jasonhsu.com> wrote:
>> I need a bug tracking system for Swift Linux (www.swiftlinux.org).
>>
>> I have no prior experience with bug tracking systems, so I have NO idea what to look for. >>*What do you like and dislike about the various bug tracking systems? *I'd especially like to >>hear your opinions on Bugzilla
>>

Bugzilla is a very good bug tracking system but some users can find
the interface complicated and go to use mantis.

HTH

--lino


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Old 04-08-2011, 10:05 PM
Jonathan Matthews
 
Default Your favorite bug tracking system

On 7 April 2011 21:06, Carlos Miranda Molina (Mstaaravin)
<mstaaravin@gmail.com> wrote:
> On Thu, Apr 7, 2011 at 4:20 PM, Jason Hsu <jhsu802701@jasonhsu.com> wrote:
>> I need a bug tracking system for Swift Linux (www.swiftlinux.org).

I submit that this is somewhat OT for debian-user and should be marked
as such or discussed elsewhere.

> http://www.redmine.org/
> Integrate issues, wiki, etc.

Nice tool (I (have) run it in a few places), but it has a real
weakness when it comes to email. It doesn't do ingestion out of the
box, and needs fairly nasty ad-hoc scripting to do with any
regularity.

Also, be aware that when sending email /out/, it can only have one
emission address configured - globally. YMMV but that rules it out for
some specific uses that I'd otherwise have considered it for. It's
also, AFAICT, not high on the developers' list of things that need
fixing as Redmine is "[a] flexible project management web
application", not a trouble ticket system or bug tracker in the first
instance.

HTH
Jonathan
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Old 04-11-2011, 07:55 AM
Frank Van Damme
 
Default Your favorite bug tracking system

2011/4/7 Carlos Miranda Molina (Mstaaravin) <mstaaravin@gmail.com>:
>
> http://www.redmine.org/
>
> Integrate issues, wiki, etc.

Very practical piece of software indeed, I have also used Trac which
has more or less the same basic set of features (integration
bugtracking-wiki-project management etc) and I consider Trac to be the
more user friendly option (it accepts email "in", in the release I
used it was a not-hard-to-add-on feature). Redmine allows a lot more
flexibility in roles though, you can also run multiple projects in one
instance which is not possibly in Trac (need to create differenc
instances + you can't have the same level in integration, pe. type
#441 in a wiki page to link to bug in an other project).




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Old 04-11-2011, 08:31 AM
Enno Gröper
 
Default Your favorite bug tracking system

Hi,

Am 11.04.2011 09:55, schrieb Frank Van Damme:
> 2011/4/7 Carlos Miranda Molina (Mstaaravin) <mstaaravin@gmail.com>:
>>
>> http://www.redmine.org/
>>
>> Integrate issues, wiki, etc.
>
> Very practical piece of software indeed, I have also used Trac which
> has more or less the same basic set of features (integration
> bugtracking-wiki-project management etc) and I consider Trac to be the
> more user friendly option (it accepts email "in", in the release I
> used it was a not-hard-to-add-on feature). Redmine allows a lot more
> flexibility in roles though, you can also run multiple projects in one
> instance which is not possibly in Trac (need to create differenc
> instances + you can't have the same level in integration, pe. type
> #441 in a wiki page to link to bug in an other project).
I'm not sure what you guys are talking about, when writing about "email
in" and "email ingestion", but redmine support controlling it using
email (change issues, create issues). Perhaps it could be a problem,
that it doesn't allow this for unregistered users.

http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails#How-it-works

My 2 Cent,
Enno

P.S.: If you like Redmine, you should try ChiliProject:
www.chiliproject.org, which is a community fork of redmine.
https://www.chiliproject.org/projects/chiliproject/wiki/Why_Fork
 
Old 04-11-2011, 08:04 PM
Jonathan Matthews
 
Default Your favorite bug tracking system

On 11 April 2011 09:31, Enno Gröper <enno+debian@groeper-berlin.de> wrote:
> Hi,
>
> Am 11.04.2011 09:55, schrieb Frank Van Damme:
>> 2011/4/7 Carlos Miranda Molina (Mstaaravin) <mstaaravin@gmail.com>:
>>>
>>> http://www.redmine.org/
>>>
>>> Integrate issues, wiki, etc.
>>
>> Very practical piece of software indeed, I have also used Trac which
>> has more or less the same basic set of features (integration
>> bugtracking-wiki-project management etc) and I consider Trac to be the
>> more user friendly option (it accepts email "in", in the release I
>> used it was a not-hard-to-add-on feature). Redmine allows a lot more
>> flexibility in roles though, you can also run multiple projects in one
>> instance which is not possibly in Trac (need to create differenc
>> instances + you can't have the same level in integration, pe. type
>> #441 in a wiki page to link to bug in an other project).
> I'm not sure what you guys are talking about, when writing about "email
> in" and "email ingestion", but redmine support controlling it using
> email (change issues, create issues).
> http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails#How-it-works

I wrote earlier in this thread "It doesn't do ingestion out of the
box, and needs fairly nasty ad-hoc scripting to do with any
regularity". The link you posted, you may notice, doesn't address
*any* of the tooling around email ingestion - just how it's done,
once, on demand. I assure you, having *implemented* it for working
Redmine setups, that my statement is correct. Redmine is far better
suited to Web UI interactions from a known set of actors who you can
beat the system's rules into with a stick.

> Perhaps it could be a problem,
> that it doesn't allow this for unregistered users.

Yes, it does. It is an annoying thing to have to work around, but the
scripts to deal with email ingestion do support unregistered users. It
can be set up to create users on email ingestion, too, if you hit it
hard enough. As above, though, it's not *nice*. It's not a priority
for the Redmine devs.

If there's enough demand (again, it's OT for this list, I recognise)
I'll pop some scripts I wrote around email ingestion up on the Redmine
wiki. They're not fool-proof, but they do work, I guess. I mean,
no-one's /told/ me they don't work. By logging a ticket. Via email ...
>:-)

Jonathan
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London, UK
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