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Old 10-07-2010, 05:18 AM
Rob Hurle
Default Fwd: Canon Support Centre - Ref # 00066023

I have a Canon LBP7200Cdn printer (d = duplex, n = network). Canon
advertise on their web site that this printer works on Debian and Red
Hat Linux, and they provide drivers for CUPS and some source code.
However, I have not been to make this printer work on either Debian or
PC-BSD, and I have not heard of anyone else being able to get it to
work as a network printer on any Linux/Unix system. It works OK
through Windows (maybe it can be set up as a Samba share, but I doubt
it). The source software does not compile on PC-BSD. I have not
tried a USB connection. The problem seems to be related to the Canon
CAPT printer language and the need to translate from postscript (Canon
`pstocapt3` program failed with a segmentation fault in one

Canon support have now confirmed that the printer will not work with
Linux, in spite of them providing some drivers purporting to work with
Linux (Debian and Red Hat) (see below). This same software seems to
be provided for all of the Canon LBPxxxx series printers.

Cheers to all,
Rob Hurle

---------- Forwarded message ----------
From: Techsupport <Techsupport@services.canon.com.au>
Date: 7 October 2010 14:19
Subject: Canon Support Centre - Ref # 00066023
To: "rob1940@gmail.com" <rob1940@gmail.com>

*Ref # 00066023

Dear Rob,

Thank you for your enquiry.

I sincerely regret to advise that the Linux ( Debian ) is not
supported by this printer. *However, please find link below the only
Linux Printer Driver compatible with Canon LBP 7200

http://support-au.canon.com.au/P/search?model=LASER+SHOT+LBP7200Cdn&menu=download&f ilter=0&tagname=g_os

Once again, I sincerely apologise for any inconvenient.

If you have further enquiries in relation this or any other matter,
please do not hesitate in contacting us on 13 13 83 and quote
reference 00066023


Consumer Technical Support
Canon Australia Pty Ltd

For on-line technical support visit www.canon.com.au, click on
'Support' and then select 'FAQs'.

To speak to Canon Technical Support, please call 131383 (Australia),
or 09 4890470 (New Zealand).
__________________________________________________ _____________________________________________
The information in this e-mail is confidential and privileged material
and is intended only for
the use of the person(s) to whom it is addressed. If you are not the
intended recipient of this
e-mail please return it to the sender at Canon Australia and destroy
any copies made.
__________________________________________________ _____________________________________________

From: MyCanon [cfb@uber.biz]
Sent: Thursday, October 7, 2010 3:55 PM
To: canonmail@uber.biz;cctechsupport@canon.com.au
Cc: Techsupport
Subject: New form submission for form: Support Request

A new submission has been made to the form you created

Title : Mr

First Name : Rob

Last Name : Hurle

Email : rob1940@gmail.com

Company Name :

Mobile : 0417 293 603

Phone : 0262472397

Address : PO Box 4013

Suburb : Ainslie

State : ACT

Post Code : 2602

Preferred Method of Contact : Email

Details : The LBP7200Cdn does not appear to work through Linux
(Debian) when using a network connection. Do you have any solutions
for this?

Rob Hurle
ANU, College of Asia and the Pacific
School of Culture, History and Language
Histories of Asia and the Pacific
e-mail:* * * * * * * rob1940@gmail.com
Telephone (ANU): +61 2 6125 3169
Mobile (in VN):* +84 948 243 538
Mobile (in OZ):* +61 417 293 603

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Old 10-07-2010, 01:38 PM
Patrick Ouellette
Default Fwd: Canon Support Centre - Ref # 00066023

Actually what I see is a (probably untrained in Linux) customer service rep
apologizing to you for the issue you are having, and then pointing you to the
Linux driver. I suspect English is not the service rep's native language
and the service rep is using a script to respond to the inquiry.

Clearly Canon supplies Linux drivers, so they intended the printer to be used
with Linux. This is probably a by-product of supporting Mac OS X.

I would ask to have the issue escalated to the next level technician as the
marketing materials on Canon's web site state it works with:

"Windows 2000/Server 2003 32bit/64bit and
Mac OS 10.3.9 - or later (download); Linux, Citrix, Metaframe "

Should they persist in claiming no support, ask them how you will be receiving
a refund for your printer as it does not work as advertised.

Good luck.


Patrick Ouellette pat@flying-gecko.net
ne4po (at) arrl (dot) net Amateur Radio: NE4PO

What kind of change have you been in the world today?

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