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Old 01-04-2009, 07:22 AM
"Clifford W. Hansen"
 
Default USB External hdd issues

I have a 500G external usb drive that is detected as follows:
-- USB2 PCI card --
[128232.216285] usb 4-2: new high speed USB device using ehci_hcd and address 7
[128232.378020] usb 4-2: configuration #1 chosen from 1 choice
[128232.438569] scsi5 : SCSI emulation for USB Mass Storage devices
[128232.462258] usb-storage: device found at 7
[128232.462283] usb-storage: waiting for device to settle before scanning
[128232.467713] usb 4-2: New USB device found, idVendor=0930, idProduct=0b09
[128232.475716] usb 4-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[128232.483548] usb 4-2: Product: USB 3.5"-HDD
[128232.491257] usb 4-2: Manufacturer: TOSHIBA
[128232.498867] usb 4-2: SerialNumber: 000316f1
[128237.460788] usb-storage: device scan complete
[128237.469098] scsi 5:0:0:0: Direct-Access TOSHIBA USB 3.5"-HDD 100 PQ: 0 ANSI: 2
[128237.505583] sd 5:0:0:0: [sdd] 976773168 512-byte hardware sectors (500108 MB)
[128237.517401] sd 5:0:0:0: [sdd] Write Protect is off
[128237.524805] sd 5:0:0:0: [sdd] Mode Sense: 38 00 00 00
[128237.524819] sd 5:0:0:0: [sdd] Assuming drive cache: write through
[128237.544788] sd 5:0:0:0: [sdd] 976773168 512-byte hardware sectors (500108 MB)
[128237.555649] sd 5:0:0:0: [sdd] Write Protect is off
[128237.563520] sd 5:0:0:0: [sdd] Mode Sense: 38 00 00 00
[128237.563534] sd 5:0:0:0: [sdd] Assuming drive cache: write through
[128237.571534] sdd: sdd1
[128237.604736] sd 5:0:0:0: [sdd] Attached SCSI disk
-- USB1 built in ports --
[128507.312259] usb 1-2: new full speed USB device using uhci_hcd and address 10
[128507.460163] usb 1-2: not running at top speed; connect to a high speed hub
[128507.511816] usb 1-2: configuration #1 chosen from 1 choice
[128507.540931] scsi6 : SCSI emulation for USB Mass Storage devices
[128507.561887] usb-storage: device found at 10
[128507.561909] usb-storage: waiting for device to settle before scanning
[128507.566084] usb 1-2: New USB device found, idVendor=0930, idProduct=0b09
[128507.574538] usb 1-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[128507.582095] usb 1-2: Product: USB 3.5"-HDD
[128507.589369] usb 1-2: Manufacturer: TOSHIBA
[128507.596220] usb 1-2: SerialNumber: 000316f1
[128512.563298] usb-storage: device scan complete
[128512.573738] scsi 6:0:0:0: Direct-Access TOSHIBA USB 3.5"-HDD 100 PQ: 0 ANSI: 2
[128512.609012] sd 6:0:0:0: [sdd] 976773168 512-byte hardware sectors (500108 MB)
[128512.627382] sd 6:0:0:0: [sdd] Write Protect is off
[128512.634549] sd 6:0:0:0: [sdd] Mode Sense: 38 00 00 00
[128512.634564] sd 6:0:0:0: [sdd] Assuming drive cache: write through
[128512.653981] sd 6:0:0:0: [sdd] 976773168 512-byte hardware sectors (500108 MB)
[128512.669276] sd 6:0:0:0: [sdd] Write Protect is off
[128512.676263] sd 6:0:0:0: [sdd] Mode Sense: 38 00 00 00
[128512.676310] sd 6:0:0:0: [sdd] Assuming drive cache: write through
[128512.684009] sdd: sdd1
[128512.704326] sd 6:0:0:0: [sdd] Attached SCSI disk

My problem is that when connected via USB2 (which the drive is supposed to be), the drive disconnects:
[128414.337125] sd 5:0:0:0: [sdd] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK,SUGGEST_OK
[128414.344669] end_request: I/O error, dev sdd, sector 35393551
[128414.352669] __ratelimit: 175 messages suppressed
[128414.360003] Buffer I/O error on device sdd1, logical block 17696744
[128414.367425] Buffer I/O error on device sdd1, logical block 17696745
[128414.374812] Buffer I/O error on device sdd1, logical block 17696746
[128414.382051] Buffer I/O error on device sdd1, logical block 17696747
[128414.392010] Buffer I/O error on device sdd1, logical block 17696748
[128414.396057] Buffer I/O error on device sdd1, logical block 17696749
[128414.402784] Buffer I/O error on device sdd1, logical block 17696750
[128414.409166] Buffer I/O error on device sdd1, logical block 17696751
[128414.415729] Buffer I/O error on device sdd1, logical block 17696752
[128414.424031] Buffer I/O error on device sdd1, logical block 17696753
[128414.436036] sd 5:0:0:0: [sdd] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK,SUGGEST_OK
[128414.442145] end_request: I/O error, dev sdd, sector 35393791
[128414.452029] sd 5:0:0:0: [sdd] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK,SUGGEST_OK
[128414.456164] end_request: I/O error, dev sdd, sector 35393807
[128414.466910] sd 5:0:0:0: [sdd] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK,SUGGEST_OK
[128414.471225] end_request: I/O error, dev sdd, sector 35394047
[128414.483562] sd 5:0:0:0: [sdd] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK,SUGGEST_OK
[128414.489905] end_request: I/O error, dev sdd, sector 35393551
[128414.501976] sd 5:0:0:0: [sdd] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK,SUGGEST_OK
[128414.508306] end_request: I/O error, dev sdd, sector 35393551
[128416.762664] usb 4-2: USB disconnect, address 7

I had not mounted the drive (this time) but was doing an e2fsck on the drive, I now have the drive attached via the onboard USB and the e2fsck is running with out issue.

After this "crash" I have to power the drive off and back on to get it to work again.

I have tried different cables and different ports on the USB2 card and this still happens, also if the drive is mounted and this happens then I can't unmount it so I end up with:
/dev/sda1 on /media/disk type ext3 (rw,noatime)
/dev/sdb1 on /media/disk type ext3 (rw,noatime)
/dev/sdc1 on /media/disk type ext3 (rw,noatime)

Current kernel is: Linux shredder 2.6.26-1-686 #1 SMP Mon Dec 15 18:15:07 UTC 2008 i686 GNU/Linux

Upgraded from etch to lenny hoping the new kernel would help, which it hasn't.

Anybody had and solved this issue?
What else can I do to debug?
--
Thank you,

Clifford W. Hansen
PHP Developer / Linux Administrator

"We have seen strange things today!"

() ascii ribbon campaign - against html e-mail
/ www.asciiribbon.org - against proprietary attachments
 
Old 01-04-2009, 09:48 AM
Andrei Popescu
 
Default USB External hdd issues

On Sun,04.Jan.09, 10:22:15, Clifford W. Hansen wrote:

[...]

> My problem is that when connected via USB2 (which the drive is
> supposed to be), the drive disconnects:

[...]

Could be hardware problems. Can you try the drive on USB2 in another
computer?

Regards,
Andrei
--
If you can't explain it simply, you don't understand it well enough.
(Albert Einstein)
 
Old 01-04-2009, 11:11 AM
"Clifford W. Hansen"
 
Default USB External hdd issues

On Sunday 04 January 2009 12:48:40 Andrei Popescu wrote:
> On Sun,04.Jan.09, 10:22:15, Clifford W. Hansen wrote:
>
> [...]
>
> > My problem is that when connected via USB2 (which the drive is
> > supposed to be), the drive disconnects:
>
> [...]
>
> Could be hardware problems. Can you try the drive on USB2 in another
> computer?
>
> Regards,
> Andrei

Sorry forgot to mention that, I have tried it on a couple of linux boxen with
the same result.

I have also tried a couple of cables aswell with the same result.
--
Thank you,

Clifford W. Hansen
PHP Developer / Linux Administrator

"We have seen strange things today!"

() ascii ribbon campaign - against html e-mail
/ www.asciiribbon.org - against proprietary attachments
 
Old 01-04-2009, 02:01 PM
Ron Johnson
 
Default USB External hdd issues

On 01/04/09 06:11, Clifford W. Hansen wrote:

On Sunday 04 January 2009 12:48:40 Andrei Popescu wrote:

On Sun,04.Jan.09, 10:22:15, Clifford W. Hansen wrote:

[...]


My problem is that when connected via USB2 (which the drive is
supposed to be), the drive disconnects:

[...]

Could be hardware problems. Can you try the drive on USB2 in another
computer?

Regards,
Andrei


Sorry forgot to mention that, I have tried it on a couple of linux boxen with
the same result.


I have also tried a couple of cables aswell with the same result.


Either the USB circuitry in the enclosure is faulty, or the drive is
dying.


--
Ron Johnson, Jr.
Jefferson LA USA

I like my women like I like my coffee - purchased at above-market
rates from eco-friendly organic farming cooperatives in Latin America.


--
To UNSUBSCRIBE, email to debian-user-REQUEST@lists.debian.org
with a subject of "unsubscribe". Trouble? Contact listmaster@lists.debian.org
 
Old 01-04-2009, 02:56 PM
"Clifford W. Hansen"
 
Default USB External hdd issues

On Sunday 04 January 2009 17:01:02 Ron Johnson wrote:
> On 01/04/09 06:11, Clifford W. Hansen wrote:
> > On Sunday 04 January 2009 12:48:40 Andrei Popescu wrote:
> >> On Sun,04.Jan.09, 10:22:15, Clifford W. Hansen wrote:
> >>
> >> [...]
> >>
> >>> My problem is that when connected via USB2 (which the drive is
> >>> supposed to be), the drive disconnects:
> >>
> >> [...]
> >>
> >> Could be hardware problems. Can you try the drive on USB2 in another
> >> computer?
> >>
> >> Regards,
> >> Andrei
> >
> > Sorry forgot to mention that, I have tried it on a couple of linux boxen
> > with the same result.
> >
> > I have also tried a couple of cables aswell with the same result.
>
> Either the USB circuitry in the enclosure is faulty, or the drive is
> dying.

That was one of my thoughts, although this is a new drive (less than 4 months
old).

Hopefully still under warranty... (except that I repartitioned and Linuxified
it, ext3++ )
--
Thank you,

Clifford W. Hansen
PHP Developer / Linux Administrator

"We have seen strange things today!"

() ascii ribbon campaign - against html e-mail
/ www.asciiribbon.org - against proprietary attachments
 

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