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Old 12-15-2007, 07:47 PM
"Fred Yeadon"
 
Default HPLIP problem communicating with HP OfficeJet 5510

I am running Debian Sid with a 2.6.10 kernel and an HP OfficeJet 5510 All-In-One printer attached through a USB port, using CUPS for all printing.* Since updating my entire installation recently, I have not been able to communicate with the printer, although it was working previously.* The problem exists whether I use the CUPS admin web-browser application, or the HPLIP utilities.* In web searches of the HPLIP web site and various email forums, I have found information about previous similar problems in HPLIP, but most are regarding old problems that have been fixed, and none of the more recent suggestions have worked for me.


Here are the errors I see in /var/log/syslog.

Dec 15 13:32:14 fwy-li officejet_5500_series?serial=MY55DG135K96: io/hpmud/musb.c 549: invalid product id string: Operation not permitted
Dec 15 13:32:14 fwy-li officejet_5500_series?serial=MY55DG135K96: io/hpmud/musb.c 1003: unable to open hp:/usb/officejet_5500_series?serial=MY55DG135K96

Dec 15 13:32:14 fwy-li officejet_5500_series?serial=MY55DG135K96: INFO: open device failed; will retry in 30 seconds...


Here are relevant installed packages.

fwy-li:/home/fwy# dpkg -l "hp*" cupsys

Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Installed/Config-files/Unpacked/Failed-config/Half-installed
|/ Err?=(none)/Hold/Reinst-required/X=both-problems (Status,Err: uppercase=bad)
||/ Name********** Version******* Description

+++-==============-==============-============================================
ii* cupsys******** 1.3.4-2******* Common UNIX Printing System(tm) - server
pn* hp-ppd******** <none>******** (no description available)

pn* hp2xx********* <none>******** (no description available)
pn* hp48cc******** <none>******** (no description available)
ii* hpijs********* 2.7.10+2.7.10- HP Linux Printing and Imaging - gs IJS drive

ii* hpijs-ppds**** 2.7.10+2.7.10- HP Linux Printing and Imaging - HPIJS PPD fi
pn* hping2******** <none>******** (no description available)
ii* hplip********* 2.7.10-5****** HP Linux Printing and Imaging System (HPLIP)

pn* hplip-base**** <none>******** (no description available)
ii* hplip-data**** 2.7.10-5****** HP Linux Printing and Imaging - data files
un* hplip-doc***** <none>******** (no description available)

ii* hplip-gui***** 2.7.10-5****** HP Linux Printing and Imaging - GUI utilitie
pn* hplip-ppds**** <none>******** (no description available)
pn* hpoj********** <none>******** (no description available)

un* hpoj-xojpanel* <none>******** (no description available)
pn* hpscanpbm***** <none>******** (no description available)
pn* hpsockd******* <none>******** (no description available)


Here is the output of the 'lsusb' command, where is appears that the device is recognized properly.


fwy-li:/home/fwy# lsusb
Bus 001 Device 002: ID 03f0:3a11 Hewlett-Packard OfficeJet 5510
Bus 001 Device 001: ID 0000:0000*


Here is the output of the 'hp-probe' command, which also looks correct.


fwy-li:/home/fwy# hp-probe -busb

HP Linux Imaging and Printing System (ver. 2.7.10)
Printer Discovery Utility ver. 4.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


--------------------
| DEVICE DISCOVERY |
--------------------

* Device URI**************************************** Model******************

* -------------------------------------------------* ------------------------
* hp:/usb/officejet_5500_series?serial=MY55DG135K96* HP officejet 5500 series

Found 1 printer(s) on the 'usb' bus.




Here is the output of the '/usr/lib/cups/backend/hp' command.

fwy-li:/home/fwy# /usr/lib/cups/backend/hp
direct hp:/usb/officejet_5500_series?serial=MY55DG135K96 "HP officejet 5500 series" "HP officejet 5500 series USB MY55DG135K96 HPLIP" "MFG:HP;MDLfficejet 5500 series;CLS:PRINTER;DESfficejet 5500 series;SN:MY55DG135K96;"



And finally, here is the output of the 'lpinfo -l -v' command.

fwy-li:/home/fwy# lpinfo -l -v
Device: uri = socket
******* class = network
******* info = AppSocket/HP JetDirect
******* make-and-model = Unknown

******* device-id =
Device: uri = beh
******* class = network
******* info = Backend Error Handler
******* make-and-model = Unknown
******* device-id =
Device: uri = hpfax
******* class = direct

******* info = HP Fax (HPLIP)
******* make-and-model = Unknown
******* device-id =
Device: uri = hp
******* class = direct
******* info = HP Printer (HPLIP)
******* make-and-model = Unknown
******* device-id =

Device: uri = http
******* class = network
******* info = Internet Printing Protocol (http)
******* make-and-model = Unknown
******* device-id =
Device: uri = ipp
******* class = network
******* info = Internet Printing Protocol (ipp)

******* make-and-model = Unknown
******* device-id =
Device: uri = lpd
******* class = network
******* info = LPD/LPR Host or Printer
******* make-and-model = Unknown
******* device-id =
Device: uri = parallel:/dev/lp0

******* class = direct
******* info = LPT #1
******* make-and-model = Unknown
******* device-id =
Device: uri = scsi
******* class = direct
******* info = SCSI Printer
******* make-and-model = Unknown

******* device-id =
Device: uri = smb
******* class = network
******* info = Windows Printer via SAMBA
******* make-and-model = Unknown



The HPLIP Toolbox application (hp-toolbox) sees the printer with the correct URL, but cannot communicate with it.* It displays the message 'ERROR: Device not found.* Please check connection and power-on device.'* I have tried setting up the printer using both hp-setup and CUPS, with the same results.* Yet the physical USB connection is fine and the power is on.



Based on similar postings I have seen on the web, I have tried changing the URL from the default hp:/usb/officejet_5500_series?serial=MY55DG135K96 to usb://hp/officejet%205500%20series?serial=MY55DG135K96, but this caused CUPS to think that the printer was disconnected.* Other postings suggested that permissions or other information set in the udev rules files (/etc/udev/rules.d/*) were causing problems.* However, I am not using udev, so I don't think these points are relevant.


Is this a bug in the Debian hplip 2.7.10 package?


Thx in advance,
fwy
 

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