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Old 05-12-2011, 03:02 AM
Ben Hutchings
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

On Wed, 2011-05-11 at 21:19 -0500, Crispy wrote:
> Package: general
> Severity: important
> Tags: lfs
>
> Using some hp keyboard/mouse wireless combo. The remote sensor which plugs
> into usb is model no KBRF1251. Basically the mouse and keyboard are not
> responsive when first logging in. When disconnecting and reconnecting remote
> sensor, functionality is restored. The same symptom is reproducible when
> switching users - please provide required information for further
> debug/analysis.

Please provide the kernel log as shown by 'dmesg'.

Ben.

--
Ben Hutchings
Once a job is fouled up, anything done to improve it makes it worse.
 
Old 05-13-2011, 04:02 AM
Ben Hutchings
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

On Fri, 2011-05-13 at 01:10 +0000, Peter . wrote:
> Attached dmesg output.
>
> More info about the bug I mentioned here -
> https://bugzilla.redhat.com/show_bug.cgi?id=582642

Probably a different bug.

> Not seeing where that workaround to prevent usb devices to be
> recognized as audio cards is, but I'm sure I found that while trying
> to get GeForce220 hdmi sound with a workaround via manually adding
> snd_hda_intel to /etc/modules
>
> One other probably not related note is that I blacklist nouveau to
> enable x to work properly on my monitor - it was still occurring with
> vesa though.
>
> Let me know if you need any other information - I'm happy to help any
> way I can as time allows.

I don't see any errors in the kernel log. Seems like the USB devices
are detected straight away.

Did these devices work any better with any earlier kernel version?

Ben.

--
Ben Hutchings
Once a job is fouled up, anything done to improve it makes it worse.
 
Old 05-14-2011, 04:21 PM
"Peter ."
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

Ben,

I* have another box where uname -a returns:
Linux crispy 2.6.32-5-686 #1 SMP Tue Mar 8 21:36:00 UTC 2011 i686 GNU/Linux

The devices are working fine without the symptom when first logging in or swapping users.* I've attached the dmesg from this box, but unfortunately the kernel is not the only difference on config.

Aside from the possibly unrelated bug with gdm-greeter, do you have any other suggestions in where to look to find root cause?* Any other diagnostics or logging I can generate for debugging on the environment where it is failing?

> From: ben@decadent.org.uk
> To: peter_murdoch770@hotmail.com
> CC: 626441@bugs.debian.org
> Date: Fri, 13 May 2011 05:02:03 +0100
> Subject: RE: Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working
>
> On Fri, 2011-05-13 at 01:10 +0000, Peter . wrote:
> > Attached dmesg output.
> >
> > More info about the bug I mentioned here -
> > https://bugzilla.redhat.com/show_bug.cgi?id=582642
>
> Probably a different bug.
>
> > Not seeing where that workaround to prevent usb devices to be
> > recognized as audio cards is, but I'm sure I found that while trying
> > to get GeForce220 hdmi sound with a workaround via manually adding
> > snd_hda_intel to /etc/modules
> >
> > One other probably not related note is that I blacklist nouveau to
> > enable x to work properly on my monitor - it was still occurring with
> > vesa though.
> >
> > Let me know if you need any other information - I'm happy to help any
> > way I can as time allows.
>
> I don't see any errors in the kernel log. Seems like the USB devices
> are detected straight away.
>
> Did these devices work any better with any earlier kernel version?
>
> Ben.
>
> --
> Ben Hutchings
> Once a job is fouled up, anything done to improve it makes it worse.
 
Old 05-15-2011, 01:47 PM
Ben Hutchings
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

On Sat, 2011-05-14 at 16:21 +0000, Peter . wrote:
> Ben,
>
> I have another box where uname -a returns:
> Linux crispy 2.6.32-5-686 #1 SMP Tue Mar 8 21:36:00 UTC 2011 i686
> GNU/Linux
>
> The devices are working fine without the symptom when first logging in
> or swapping users.
>
> I've attached the dmesg from this box, but unfortunately the kernel is
> not the only difference on config.
[...]

I really want to see a log from the same system where 2.6.38-2-amd64
fails, so we can tell whether or not the bug has been introduced
recently. Is there some reason why you can't install
linux-image-2.6.32-5-amd64 (or another earlier version from
snapshot.debian.org) on that system?

Ben.

--
Ben Hutchings
Once a job is fouled up, anything done to improve it makes it worse.
 
Old 05-17-2011, 01:29 AM
Ben Hutchings
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

On Sun, 2011-05-15 at 17:19 +0000, Peter . wrote:
> Ben,
>
> I pointed apt to squeeze and fetched the 2.6.32-5-amd64 image and the
> issue persists. For these logs I've swapped the video to point to
> vesa (instead of tainting nvidia drivers), but I don't think it going
> to be relevant.
>
> I've attached the output from dmesg in this environment as requeasted
> - I don't think this is logging all of the events of interest, so I
> have also attached kern and xorg logs. There are logs of interest in
> kern.log where usb device fail to be configured (error -71), and it
> also looks like both usb 6-2 and generic-usb are trying to handle the
> device.

'usb 6-2' is the address that Linux assigned to the device. The
messages with these prefix are generated by the USB core, not a driver.

> I think we've ruled out that an issue was introduced between 2.6.32
> and 2.6.38 kernel. Please let me know if you have any suggestions or
> if there's anything else I can do to help diagnose.

Agreed.

Please report this bug upstream at <https://bugzilla.kernel.org> under
product 'Drivers', component 'Input Devices'. Include the kernel log
from Linux 2.6.38 and the fact that the behaviour under 2.6.32 is the
same.

Ben.

--
Ben Hutchings
Once a job is fouled up, anything done to improve it makes it worse.
 
Old 05-17-2011, 01:29 AM
"Peter ."
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

Ben,

I pointed apt to squeeze and fetched the 2.6.32-5-amd64 image and the issue persists.* For these logs I've swapped the video to point to vesa (instead of tainting nvidia drivers), but I don't think it going to be relevant.

I've attached the output from dmesg in this environment as requeasted - I* don't think this is logging all of the events of interest, so I have also attached kern and xorg logs.* There are logs of interest in kern.log where usb device fail to be configured (error -71), and it also looks like both usb 6-2 and generic-usb are trying to handle the device.

I think we've ruled out that an issue was introduced between 2.6.32 and 2.6.38 kernel.* Please let me know if you have any suggestions or if there's anything else I can do to help diagnose.

> From: ben@decadent.org.uk
> To: peter_murdoch770@hotmail.com; 626441@bugs.debian.org
> Date: Sun, 15 May 2011 14:47:58 +0100
> Subject: Re: Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working
>
> On Sat, 2011-05-14 at 16:21 +0000, Peter . wrote:
> > Ben,
> >
> > I have another box where uname -a returns:
> > Linux crispy 2.6.32-5-686 #1 SMP Tue Mar 8 21:36:00 UTC 2011 i686
> > GNU/Linux
> >
> > The devices are working fine without the symptom when first logging in
> > or swapping users.
> >
> > I've attached the dmesg from this box, but unfortunately the kernel is
> > not the only difference on config.
> [...]
>
> I really want to see a log from the same system where 2.6.38-2-amd64
> fails, so we can tell whether or not the bug has been introduced
> recently. Is there some reason why you can't install
> linux-image-2.6.32-5-amd64 (or another earlier version from
> snapshot.debian.org) on that system?
>
> Ben.
>
> --
> Ben Hutchings
> Once a job is fouled up, anything done to improve it makes it worse.
 
Old 06-05-2011, 05:50 AM
Ben Hutchings
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

[Please reply-to-all, including the bug address.]

On Sat, 2011-05-28 at 23:17 +0000, Peter . wrote:
> The issue is now resolved after updates deployed some time last
> week.
>
> Do you think there would be any value in determining which update
> resolved it, or should we consider this a closed / invalid issue ?
[...]

The most important thing is the version, really. I assume it was
2.6.39-1?

Ben.

--
Ben Hutchings
Once a job is fouled up, anything done to improve it makes it worse.
 
Old 06-07-2011, 02:50 AM
"Peter ."
 
Default Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working

> From: ben@decadent.org.uk
> To: peter_murdoch770@hotmail.com
> CC: 626441@bugs.debian.org
> Date: Sun, 5 Jun 2011 06:50:34 +0100
> Subject: RE: Bug#626441: general: When first logging in, usb wireless keyboard/mouse is not working
>
> [Please reply-to-all, including the bug address.]
>
> On Sat, 2011-05-28 at 23:17 +0000, Peter . wrote:
> > The issue is now resolved after updates deployed some time last
> > week.
> >
> > Do you think there would be any value in determining which update
> > resolved it, or should we consider this a closed / invalid issue ?
> [...]
>
> The most important thing is the version, really. I assume it was
> 2.6.39-1?
Sorry for a lack of clarification, the kernel was not one of the updates. *The issue was resolved by other package updates - I can look back at the update history near 5/28/11 and roll back some to try and reproduce it to zero in on what the root cause and solution was, but I would rather forego this unless this was deemed important. *Thanks for your responsiveness and contribution.
> Ben.
>
> --
> Ben Hutchings
> Once a job is fouled up, anything done to improve it makes it worse.
 

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