On Sun, Jan 15, 2012 at 8:16 AM, Michelle Konzack
<linux4michelle@tamay-dogan.net> wrote:
> Hello Guys,
>
[snip]
> Now contacting the crappy HP support (they have eaten 3Com) *I *can *not
> get any support, because the waranty runed out on october last year.
>
> They do not even help me to recover the password...
>
> This mean, a perfectly woking Switch for 5000 Euro is for the bin.
[snip]

Does the previous admin know the access info? A bribe of a
meal/drink/trade/etc might be cheaper than a one time support ticket -
if all other options still fail you.

Regards,


Scott.


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On Sun, 15 Jan 2012, Michelle Konzack wrote:
> I have a bunch of 3Com SuperStack 3 Switch 4924 (3C17701) and one of
> them was used at a customer which has gotten probems with there Sysadmin
>
> Now gotten the Switch back and... I am fucked!

Maybe not.

> I can not use the switch anymore and it seems to be password protected.

You will need hardware console access through the console port, and to
be able to cut power to the unit. You MAY have to locate a copy of the
firmware, and follow the direct-flash-from- bootloader procedures for
the switch, if the easy password recovery procedure doesn't work. And
not all switches reset passwords on a bootloader-assisted recovery
reflash (and they certainly don't reset passwords on a normal firmware
upgrade reflash).

Check here:
http://www.directron.com/faq3switches.html

and if that doesn't work, try:

http://www.tek-tips.com/viewthread.cfm?qid=555357

(read it all).

HP will probably still factory-wipe the switch if you pay them for the
repair or acquire a new support contract for that unit. Keep in mind
that the switch WAS deliberately sabotaged by your customer's rogue
sysadmin if a factory wipe is indeed required to fix the mess.

--
"One disk to rule them all, One disk to find them. One disk to bring
them all and in the darkness grind them. In the Land of Redmond
where the shadows lie." -- The Silicon Valley Tarot
Henrique Holschuh


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