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Old 06-27-2008, 05:58 PM
Greg Bailey
 
Default How/when to file bugs on upstream bugzilla?

I've hit a bug since upgrading from 5.1 to 5.2 that involves the screen
blanking when I shut the lid on a Dell Latitude D820 notebook. It
doesn't come back on correctly when I open the lid, and instead crashes
X. I've filed a bug on bugs.centos.org that describes the problem
(#2910), and was requested to file a bug on bugzilla.redhat.com.


I've filed bugs on Red Hat's system before, but always after reproducing
the problem using genuine RHEL. In this case, I can't practically
reload my notebook with RHEL 5.2, so I'm wondering how to report this
bug to Red Hat. I'm afraid of it getting rejected outright since it's
not RHEL, but on the other hand I could see where the collected
information could be useful to them if the bug report is written well...


Any advice on this? I didn't see anything on the CentOS wiki or FAQ as
to how or when to use upstream's bug system.


thanks!
Greg
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Old 06-27-2008, 06:23 PM
Anne Wilson
 
Default How/when to file bugs on upstream bugzilla?

On Friday 27 June 2008 18:58, Greg Bailey wrote:
> I've hit a bug since upgrading from 5.1 to 5.2 that involves the screen
> blanking when I shut the lid on a Dell Latitude D820 notebook. It
> doesn't come back on correctly when I open the lid, and instead crashes
> X. I've filed a bug on bugs.centos.org that describes the problem
> (#2910), and was requested to file a bug on bugzilla.redhat.com.
>
> I've filed bugs on Red Hat's system before, but always after reproducing
> the problem using genuine RHEL. In this case, I can't practically
> reload my notebook with RHEL 5.2, so I'm wondering how to report this
> bug to Red Hat. I'm afraid of it getting rejected outright since it's
> not RHEL, but on the other hand I could see where the collected
> information could be useful to them if the bug report is written well...
>
> Any advice on this? I didn't see anything on the CentOS wiki or FAQ as
> to how or when to use upstream's bug system.
>
I always report first to the distro. If it appears to be an upstream problem
you will be asked to report it upstream. That way you can be sure that the
relevant person sees it :-)

Anne
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Old 06-28-2008, 12:22 PM
Karanbir Singh
 
Default How/when to file bugs on upstream bugzilla?

Greg Bailey wrote:
Any advice on this? I didn't see anything on the CentOS wiki or FAQ as
to how or when to use upstream's bug system.


Maybe we should add something to the wiki about this, and even in the
FAQ's since people are likely to ask about this and they do.


Basically, as Anne said : file it with the distro, if you were then
requested to file it upstream as well, the request would have come from
someone who has looked at and confirmed its not a CentOS induced issue.


Also there are packages that CentOS carries that dont come from Redhat.

--
Karanbir Singh
CentOS Project { http://www.centos.org/ }
irc: z00dax, #centos@irc.freenode.net
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Old 06-29-2008, 12:44 AM
Johnny Hughes
 
Default How/when to file bugs on upstream bugzilla?

Karanbir Singh wrote:

Greg Bailey wrote:
Any advice on this? I didn't see anything on the CentOS wiki or FAQ
as to how or when to use upstream's bug system.


Maybe we should add something to the wiki about this, and even in the
FAQ's since people are likely to ask about this and they do.


Basically, as Anne said : file it with the distro, if you were then
requested to file it upstream as well, the request would have come from
someone who has looked at and confirmed its not a CentOS induced issue.


Also there are packages that CentOS carries that dont come from Redhat.



Just to elaborate on this a bit more, sometimes we will file the bug
upstream if we can reproduce it and totally understand your report and
feel we can act as the reporter. In that case we will probably not ask
you to file it upstream, as we did do it.


In other cases it might be better for the user to file the upstream bug
... and we will usually ask for you to do so.


If you are sure the issue exists in both RHEL and CentOS, then there is
certainly no problem for you to file in both places.


If you do file in both places (on your own or asked by us), then please
also add links to the bug in the entries in both places to each other so
that users can find fixes from both groups easily


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